Charged me 175 just for a diagnosis and said it would be another 2400 for a new catalytic converter…read moreand O2 sensors.

Came into the Springs area from out of town with what we hoped was simple car trouble. Looked at…read morereviews and Action had excellent ones. We settled on having Action take a look. The answer that came back was rough. But Casey and Griffin made it as pleasant as possible. They were accommodating and every interaction was a pleasure. While our vehicle issue could not be totally fixed in our time in the city, Griffin got us road ready so we could safely get home. The price for all they did was extremely friendly. Great value, excellent work, and even better customer service. Go here for any car repair needs.

We took our truck in to have the Rear Main Seal replaced due to a minor leak. Other than that, the…read moretruck ran beautifully, and there were no other issues. Obviously, we drove the truck to the shop and almost a week later they called and said OK we're going to test drive the truck and should be good to go. Once we got there, they were saying why are you even here, nobody said the truck was done, but since you're here, let's go look at the truck. When they started it, a ton of white smoke filled up the shop and the outside of the building... the truck was making weird noises and misfiring like crazy. Ron told him that he needed to get the truck out of there and to pay him for the repair and we now have to get the truck TOWED out of there, and the truck is now our problem. This is not how they should do business! We had to pay the $1500.00 and then we had our truck towed so that the other repair shop can troubleshoot the new issue. We now have a quote of $10,614.88 to have the truck repaired. He found that the timing had jumped 4 teeth in cam gears and a lot of work is now needed. He stated that the only way this could happen is while driving it and something fails or if it was put back on incorrectly and/or rotated the engine in reverse (counter-clockwise) causing the tensioner to lose tension on the chain allowing the chain to "jump". The other way this can happen is if someone raced the heck out of the truck or drove it super hard to cause the chain to "jump". This truck is a supercharged V8 Tundra. Remember, we didn't even have the truck in our possession. It was in the shop the entire time this NEW issue occurred. The truck ran fine and drove just fine prior to having it at this shop. We should be able to leave the shop as it came in, at the very least, as the truck ran well and was able to drive it. Now we are stuck without our truck at another shop and is undrivable until fixed. We even had to pay the new shop another $666.98 to diagnose the new issue.

Best Western does not honor their work. They replaced a radiator on my 2007 Suburban and it failed…read more Not only did I get stranded out of town, but Best Western will not pay for the repair. When I called Eric, he gave me the number to NAPA warranty. Best Western did NOT install a warrantied product. I even returned the damaged part! I am out of time, an Uber ride from Denver to the Springs, and a very hefty bill, on top of that I already paid Best Western. DO NOT USE!!!

We had him work on our Fusion Hybrid after we were quoted extremely high prices by the local Ford…read moredealership in the Springs. He definitely has good prices and works with you. His work is clean and he tries to cover all the possible problems while he can. So now he has a regular set of clients and we've already pointed others in his direction as well.

Great service. Fully mobile and did a pretty intensive repair to my Jeep with no issues. I highly…read morerecommend.

Great appointment today. Kudos to Will, Matt, and Sage...... Have been a customer for…read moredecades........ a few things have changed over the last 40 years.......fingers crossed the great customer service continues.....//Carl

Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.

Gavin was very engaging and professional in receiving my hail damaged CR-V for the estimate, as…read morewell as the repairs. Clean shop, tidy front office. Gavin said about 2 weeks for the repairs, and it was to the day, 2 weeks! They reached out to my insurance company and took care of everything. My CR-V looks great, inside and outside! All the hail dents are gone! :) I would definitely bring my vehicle to them for repairs, if needed, again.

Absolutely amazing customer service. David and his team went above and beyond to ensure quick and…read morequality work for my hail damage. Originally quoted 2 weeks for repairs but they were able to expedite and save me money on a rental car. Genuine, honest and hardworking. Could not recommend this shop more!!!

My transmission recently broke down and I was send over to this place by Big-O-Tires, who changed a…read moretire on my car. They called me about the issue with my transmission/cost etc. so I went ahead and had it done. It helped a lot that one of the managers there was specialized in Fords and had worked for Ford for years. He gave me a lot of good information. Everything was done well and very timely. If you have a transmission issue, go to this place, their work is also on warranty.

I want to start this review by saying I dont expect mistakes to never happen, but what matters is…read morewhat you do when a mistake happens My transmission failed on my 22 Ford Ranger. Took it to the shop on June 11th. It took 3 weeks to repair. $8000 total. From my research online that is a fair price and 3 weeks is a reasonable timeframe. Called on July 2nd I was told it was ready so I picked it up that evening. I drove home and before I made it all the way it started shifting weird on the highway. I stopped and it was leaking transmission fluid everywhere. So much that it got on the backup camera on the tailgate. I limped home and left it for the weekend. This is when I thought it was just a small mistake. Not ideal but I can understand how it could happen I called that evening and left a message letting them know what happened. Monday morning I had to call again (they did not bother to call me). It was towed in. On that call I asked how this could happen. Apparently they dont test drive vehicles at highway speeds after rebuilding a transmission. Unbelievably negligent, lazy and ridiculous it wasnt tested properly. They started paying for my rental car so I could still work. Technically at this point I am not out anymore money though so I just moved on and hoped it would be resolved quickly July 7th I called after hearing nothing and they said it was ready to pick up. I picked it up the next day. Supposedly the issue was they had overfilled the transmission fluid and that made it overheat and boil out of the vents. Turned out that wasnt it but if it had been that is such an avoidable mistake. While driving 80 on the highway it suddenly stops shifting and I rapidly lose speed. Terrifying and unsafe as I go from 80 to 60 in seconds with people behind, in front and alongside me. After pulling over I call again. Towed back again. This time I ride over with the tow truck driver. I have to know what happened. I get there and start talking with the front desk. Immediately I am being pushed to just go to a rental place and they will pay for another car like its a favor. Guy at the front desk has to ask the owner so he goes back to the office and asks him questions then talks to me and goes back again. One of the owners is there and after they book me an uber he comes out of the office and is looking at his phone and not really acknowledging me. I stop him as hes walking by. At this point I had to ask for some of my money back. This is such an unacceptable amount of mistakes and they actually put my life in danger Within 2 minutes of going back and forth the owner says verbatim 'the only thing you can do to get anything back is to hire a lawyer but you will lose'. Addressing the shocking level of negligence not properly testing and supposedly overfilling the transmission fluid he said 'I wasnt there that day'. I Didnt say he was and what difference would that make? The mistakes happened and I never assumed hes personally working on the vehicles but regardless it is his shop and he should compensate people for this huge of a mistake. TWICE. He also said 'I cant have my guys out test driving all day'. If you are doing major repairs that cost $8000 and take 3 weeks you can spare an hour to take the truck on the highway. Insane. He also made some kind of statement along the lines that these transmissions in newer rangers are so complicated they cant guarantee it is actually fixed. Great then dont charge me $8000 saying it will be fixed. He is completely stonewalling me and acting like it is not a big deal. I stopped there as I was worried he would try to stop paying for my rental which I cant afford at this point I leave and pick up my next rental (rental car number 4). I call every couple of days to check on it (still receiving no calls from them). Finally after another 3 weeks on July 31st I get a call that it is ready. I picked it up drove it home only on backroads to avoid the highway. Scheduled a carvana pickup and sold the truck within 4 hours of picking it up. I still dont know if it was actually fixed I want to say if they had given me even some of my money back $200 to $400. Anything. An apology. Seemed reasonable in any way shape or form, I would not be leaving this review. They have a perfect 5 star rating. I cant for the life of me figure out how TLDR: paid $8000 to have my transmission rebuilt. It took 3 weeks to return (seems normal). Then it broke down again. Then a week later broke down again. Owner refused to take any responsibility or apologize or give any money back. Told me my only option is to hire a lawyer but 'I'll lose'. After another month I finally got it back (7 weeks in total) and sold it the same day. No idea if it was actually fixed I never drove it again. In 7 weeks they did not call to update me once. I received 3 calls from them. 2 to ask if they can add parts that will cost extra and 1 to finally tell me it's ready. Stay away. Cant believe the negligence or the 5 star reviews

I have to admit, that thanks to COVID, Color Zone and I had a misunderstanding. But I spoke with…read moreCraig, the owner of the company regarding my concerns, and he painted my car himself. This is a restoration, mind you, not an accident, so the paint had to be top notch. And it is. I am super impressed. So despite some misunderstandings, as I said, the car is now looking like it just left the factory floor and it's 33 years old. The picture I'm attaching doesn't do the paint job the justice it deserves, trust me. If you want your car to look like a million bucks, talk to Color Zone. I can't recommend this place enough.

I have complained to Michael Allen, District Attorney for Colorado Springs regarding Craig Porrett…read moreand his criminally fraudulent practices. He held my car in his lot for 7 weeks constantly making excuses to delay the repair, then raised his quoted price before finally giving me my car back. Now there is a clear color mismatch in the paint and paint is starting to bubble and peel after only three months. NEVER do business with this unethical extortion by passing his cost increases to the customer when he already had a fixed quotation in place.

Fast, efficient, communicative, and affordable! I love this place and they were very transparent…read morewith the service i requested & what they found/fixed. Went in for an idling problem & they went above and beyond! This will be my mechanic for life

FIVE stars ALL the way!! Gabriel is fantastic and I highly recommend him and his automotive…read moreservice. Super friendly and extremely thorough customer service and EXCELLENT communication. I live in Tennessee and I hired him to do a pre-purchase inspection on a used pickup truck we were considering buying that was for sale near his location. I say "were" because after his inspection we decided not to buy, at least not at the exorbitant price the seller was asking considering the cosmetic condition of it. Gabriel uncovered and pointed out multiple issues with the body, windshield, etc that the seller was not disclosing, either by omission or from not having an eye for detail like Gabriel does. Online ad pics are good to look at to get you interested, but there's NO substitution for having someone actually put eyes on the vehicle for you. Just goes to show, buying used vehicles sight unseen is a risky proposition. Thank you, Gabriel, for helping us dodge a very costly bullet! AAA+++ service!