The agent that we worked with Suzanne was completely unhelpful and wasted our time. First, when we went to visit the location, I (a person of color) asked questions, but Suzanne responded to partner (a white person), never making eye contact with me. We're one of many couples who have less than stellar credit, but a fantastic income, references, etc and we were upfront about it. Even after she saw that we could clearly afford the apartment (I make 80X the rent) and we had an amazing reference from our landlord, Suzanne intensely scrutinized our application asking for documentation which was not required (like retirement savings account info). She then asked us for a guarantor. I managed to secure a guarantor (who was also Black), whose credit score is 700+ and whose income is on par with my own, and we were told that they still don't meet the threshold. When I asked the credit score threshold that they were seeking, I did not get a response. Instead I was asked if I wanted her to submit the application. THEN at the very last minute, Suzanne informed me that the rent was actually $700 more than listed on Nooklyn's website but that we would receive 2 months free. When asked where I could find this info on the website or in writing I did not receive a response. I truly believe that this bait and switch was an attempt to get us to withdraw our application and regardless, the apartment was not worth the $4395 net price they would appear on the lease. Still we were willing to consider paying since we'd given Nooklyn $1000 deposit and had gone through the trouble of finding a guarantor. Obviously, we did not get the apartment, but I do not even believe that Suzanne submitted our documentation to the landlord. As soon as she saw our credit score she seemed disinterested and attempted to discourage us from applying. Usually, a realtor would attempt to show you other apartment options, but for Suzanne we were just a credit score. A note of advice: if Nooklyn is unable to accommodate individuals with less than stellar credit regardless of income, savings and other factors just be upfront rather than wasting the potential tenants time. Or perhaps they just cannot accommodate people of color with credit issues. read more

We were shown an apartment by Andy, who was rude and unprofessional, complaining about the current tenants (including off-color comments mentioning their ethnicity, an ethnicity that I share, which was awkward) complaining about his job, complaining about his friends, complaining about prospective tenants, to my partner and I -- clearly had a chip on his shoulder. He was frustrated and annoyed when booking times, and condescending and snarky to me whenever I asked him a question. We were stunned and utterly exhausted after the experience, and even if we liked the apartment, would not have continued with an application where we'd be forced to interact with him again. Yikes. read more

SO so disappointed! Going by the flood of excellent Yelp reviews, I suggested contacting Nooklyn to my 24 year old son who was looking to relocate in Brooklyn. He called and spoke to someone who took his information, waited a week and heard nothing. Then, my husband who was visiting for the week, figured they should walk in to a Nooklyn Storefront. They walked into this one and again, while the people working there were friendly, they took his information again and then...nothing. In the meantime, after scouring Craigslist, Gypsy housing and the Listings Project, he landed a great spot right on Prospect Park. This is a happy ending but so sad Nooklyn was a no show! read more

I had a tour with Nooklyn today and shall I say I was thoroughly pissed. my tour was scheduled at a certain time, and as per usual, I'm early. I left work and was reprimanded because I had to leave early. I made it there, only to have to wait for over 30 minutes before I can tour. then I find out that the person doing it doesn't have access to the unit I was there to see! time wasted and job almost lost for no security. hope they do much better for others In need of their services. this was truly a horrible experience. read more

Sarah Zarbailov was the absolute best! She was extremely responsive and helpful and dedicated to making sure we got an apartment that we wanted and were happy with. Highly recommend asking for her directly. read more

Keith Dunn was so helpful in our apartment search! He was professional, punctual and courteous. He only showed me apartments that met my requirements and helped to keep me within my budget. He was also very responsive to my emails and texts without delay. He sent me a list of apartments all within my must haves and followed up to make sure I was happy with the list. We went back and forth over text for a few days and he was always quick to respond with helpful information. I knew when we walked in to a particular spot that this apartment would be mine, and I think Keith could tell too...but he never rushed me and we still saw all the apartments we had agreed upon previously. Working with Keith was very fortuitous. We were lucky to have his help. I will definitely keep his number for if and when we need to move again. Thanks, Keith! read more

Victor never responded to my numerous texts about a listing. Blew me off, essentially. If the apartment was rented or you are waiting to hear from the listing agent, how about letting the potential client know. I would avoid Victor and this place. They post apartments that are rented to get you in. Don't respond to your texts allllll day, offer to show you other ones. Victor needs to watch Ryan Serhant. read more

My roommate and I were neck deep in the draining process of trying to find a great New York apartment when we encountered Ryan at Nooklyn. We met him on a Saturday morning and we had keys in our hands to our DREAM apartment by Monday evening. Absolutely no exaggeration. I'd always heard horror stories about dealing with New York brokers, but this process could not have been more painless.. it was even enjoyable, dare I say. Ryan was constantly available to us.. he walked us through the whole process and simplified it in every way that he could. There were a lot of hoops we had to jump through in a small window of time to land the apartment, and he made each one easy for us so that we could apply as quickly as possible. He even went with us after work one night to meet the new landlord (who happened to be arguably the most amazing landlord of all time) and facilitate the beginning of that relationship. The pressure was completely alleviated by him being in the mix and by the time the whole process was done, we were practically ready to take him out for drinks to celebrate and demand that he be our friend forever. Can't sing his praises enough. Thanks, Ryan.. and thanks, Nooklyn. Be on the lookout for your invite to our house warming party to celebrate finding our dream home. ;) read more

Nooklyn - Oh, just holding the keys to our new apartment only 48 hours after seeing it for the first time. Thanks, Ryan!! Thanks, Nooklyn. Legends! - Real Estate Agents Near Me - Brooklyn, New York

Jon Spiegler from Nooklyn helped me to find my new apartment. It's been a very tricky time in NYC and he always made me feel like I was in great hands! We must have looked at about 7 units before I decided on the one. He was so patient, gave me all information I needed, made sure things matched what I wanted, and NEVER PUSHED ME! He allowed me to weigh my options and not feel pressured into picking a unit I would not be happy with. In NYC, it's near impossible to find a real estate agent that meets that criteria. I have lived in NYC for 7 years and would not recommend a single agent I worked with before Jon. If you need a new place, make sure you go to Jon! read more

We were promised a refundable deposit--not the case at all. When we let them know we were going in another direction, Kate exchanged some hostile words, raised her voice and then promptly hung up the phone. We were then told that our deposit wouldn't be refunded, despite their insistent promises. I'd avoid Nooklyn and especially Kate at all costs. Plenty of other ways to find a spot to live in Brooklyn. read more

Jackie was a great agent! Even when we were unclear, and uneasy. Jackie made sure to notify us daily, respond to any messages and questions promptly, negotiated for us, and made us very comfortable before signing any lease. She got us our dream apartment in Clinton Hill in the middle of winter, we started looking mid November, with minor hiccups we were signed before Thanksgiving! What a life saver. She made our experience which felt like a nightmare a totally smooth and signed deal in the end. She's a kickass agent you will enjoy working with her! read more

Ryan was great! By far and away the easiest and most pleasant NYC realtor experience me, my girlfriend, or our other roommate have had. He took us on a busy Saturday without an appointment and showed us two great places, hung out while we debated them, and helped us place a deposit that day. The approval process was easy and straightforward. We're super excited for our new place! read more

I had a great experience working with Kayla C. to find an apartment. I first found a listing on Street Easy, and she was the listed broker so I called her to set up a viewing. She was a bit short/curt at first over email, but I feel like that's a common broker attitude because people flake or ghost all the time. But I viewed that same day in the evening, and after we met in person she was helpful and communicative all the way through. When I went to sign the lease in the office, I sat down and read through each page thoroughly and she didn't rush me at all, even answering my questions and checking with her boss on the phone when I had questions she couldn't answer herself. I would definitely work with her again. read more

I had a great experience working with Nooklyn. I stumbled upon them by chance when I was attending an open house I found on Streeteasy and hit it off with the listing agent, Jordan Ringdahl. That apartment was not a good fit, but Jordan took the time to find me a handful of listings that he thought would meet my needs. I did not have a lot of free time to view apartments, but Jordan worked around my schedule and lined up 5 apartments to view on a snowy Sunday afternoon -- he even made sure we had access to a car so we could see everything within my time window. We found the perfect apartment that met all my needs and he went the extra mile to introduce me to the landlord and super to make sure I was comfortable with the building. Jordan made the entire process as stress-free as possible, he always returned my calls or texts, and took the time to answer all my questions. When I started this process, I thought I would just do it all on my own -- I did not want to get involved with a broker, but meeting Jordan changed my perspective and made the whole process run smoothly. If your looking for an apartment -- give him a call. read more

Jim Barrett and Ryan Pieniacha have been incredibly helpful in the Downtown Brooklyn area. They were honest, responsive, and agreed to schedule me for multiple showings (even different rooms in the same building, on separate occasions) despite their busy schedule. Much appreciated! read more

Aviv Zohar was so helpful during an extremely stressful time of apt hunting in BK. Aviv was patient with all my question, thorough in answering them and made sure I felt happy about my choice. He also explained all the steps clearly and would reply to my texts within the hour. Definitely went above and beyond - and was NICE, which is not the case for most brokers in NYC. I'd recommend him/Nooklyn to anyone looking for an apt in BK! read more

Had such an overall amazing experience working with Heather and Talia. Apartment hunting in Brooklyn can be a daunting task, but working with the very down to earth and professional duo of Heather and Talia made it such a breeze! They did plenty of research before we even met in person and were truly open to our needs and wants in an apartment. While out apartment hunting with them, they continually updated our list of must-see apartments as they got real time feedback from me and my roommate and our likes and dislikes. We were able to put down a deposit the same day Heather and Talia took us on our apartment tour. They took the time to walk us through the entire process moving forward. Coming from out of town, we were truly luck to work with them as they went out of their way to make sure that we would be able to get our lease signed and have our keys to our new apartment. Thanks for all the help Heather, Talia, and Nooklyn! read more

Jordan Ringdahl was absolutely incredible in helping me find my dream apartment. He worked ceaselessly with me every step of the way and went above-and-beyond in helping me through the process. He was courteous, respectful, a straight-shooter. He never left me in the dark or guessing. I was always hesitant to work with brokers in the past, but Jordan really opened my eyes to how valuable one can be. If you are looking for an apartment DEFINITELY get in touch with Jordan, you will not be disappointed. read more

We had a great time at Nooklyn. My roommate and I started at another company but they didn't have the selection that Nooklyn had. We were pretty picky with what we wanted and Erick showed us all the apartments in our price range and area. The only hassle was the application process. It was a lot to handle. We had 2 guarantors and he said he needed everything from their bank accounts to tax returns as well as our own, even though everyone had great credit. We were a bit put off by how much he was requiring us to give but in the end we got the apartment, so I guess even if it wasn't all necessary it was all helpful. They know what they are doing. The only reason I'm writing this review is because I just texted Steve, a month after our lease signing, to ask a dumb question and he was helpful. Then he asked me too review them. read more

I've been in NYC for a few years, but lucked into my current living situation. Thankfully Brandon @ Nooklyn made my first attempt at actual apartment hunting a breeze. I set out that Saturday to look at 1 apartment, and we ended up looking at 5! All of which would have been a great fit. I took the rest of the day to mull over my decision and while Brandon provided me with great advice overall and any other requested information I threw at him, the one thing he DIDN'T DO was pressure me. Ultimately I went with the 3rd apartment Brandon showed me, an amazing space in Flatbush; I couldn't be more satisfied with my decision. The entire transaction only took about a week. AMAZING! Thanks Brandon :) read more

Kayla C. parted the filthy waters of the cesspool that we call the NYC rental market.....She's honest, upfront and will definitely get you a great place to live read more

Keith Dunn was professional, friendly, and an overall great broker to work with. On a dreary, rainy day he showed me three places in Crown Heights, one of which I signed a lease for a week later. Finding a place in NYC can be daunnting and stressful and Keith did a great job of making the process feel less soulless. I would def recommend Keith and Nooklyn to anyone looking for an apartment in the Bed Stuy and Crown Heights area. read more

What a joke. I saw some listings online. Told the "agent" Matthew we were looking for an apartment that accepted dogs. He sends me another listing that looks good. Set up a viewing. When we get to the building there are signs saying no dogs allowed. He shows up and acts confused. Then he takes us to a unit that is occupied and not for rent! The guy that lives there says he's been in it for 3 months. Matthew, still confused, tries to find the listing on his phone. When I asked if he checked with the building management to see if it was still available, he says he isn't in contact with them. He lamely apologizes and basically runs out of the building. So weird and unprofessional. I won't be using Nooklyn again. read more

I've been so frustrated with them over what should have been a relatively easy moving experience. The misinformation, lack of communication, dealing with three different people for some reason, meetings canceled without informing me and bewildering layers of obfuscation has left me constantly wondering what is going on. Everyone was nice enough, but that did little to rectify the whole experience. read more

Steve Schaefer helped us swiftly move into an apartment in a snap! We had an apartment fire occur in our building, and needed to move immediately. We called Steve about an apartment in Crown Heights, and signed the papers for the lease that same day! We would've been stuck in a hard place without Steve's help! He is a down to earth, and honest person, who really saved the day with the smooth process of our move in. The office is just as impressive and modern, it really makes you feel like you are getting the best service possible. After everything was said and done, we went home with a Nooklyn goodie box, which was the cherry on top of a wonderful experience. Nooklyn is our new go-to when it comes to apartment hunting! read more

This five star review is for agent Rachel Skumanich. I find the sheer variance in real estate agent quality baffling and deeply frustrating. And so with great trepidation I contacted Rachel who had been referred to me by Erick Hartz. Erick and I had worked together previously after a disastrous start with Nooklyn and a different agent (who I will not slander here against my baser instincts). Warily, I picked up the pieces of my failed apartment hunt with Erick and developed an easy rapport with him. He knows his stuff and made it happen under a tight timeline. So I was bummed to find that he was out of town when my recent search commenced...and exhausted by the idea of needing to grind through listings with a stranger. And so I contacted Rachel with low expectations...which would be quickly shattered. Her proactive communication, efficiency, and integrity surpassed my wildest dreams for a real estate agent. She listened to (and remembered) what I needed, understood the nuances of the BK neighborhood I looked in, and told the truth about each place we saw. She suggested places I didn't know about and made clear that helping me was a priority. When I found the right fit, she liaised smoothly with the landlord to keep things moving along, and advocated for me as a reliable and mature tenant. She gave me her time, (and didn't make me feel rushed), meeting me for an extra visit before I signed off on the new place, to assuage last minute jitters associated with paying a bit more than I had planned on. After I moved in Rachel texted just to check in and ensure that things had gone well. In sum, she treated me the way I wish we all treated one another...with kindness, honesty and patience. Now I have the kind of apartment I always wanted...a cosmic gift from the city on the eve of my 15th year anniversary of Brooklyn living. Working with Rachel ended up being incredibly fortuitous for me, and I hope you have a similar experience. Email Rachel Skumanich through rachel@nooklyn.com and good luck with your search! read more

This place is amazing. They found us a beautiful place within a few days. I was working with Steve, who is very down to earth and honest and was able to show us great apartments right away. He was recommended to us by friends and he surely didn't let us down. We went there for the lease signing a few days later and everybody was very friendly (you know, the real friendly, not the superficial one.) I highly recommend Nooklyn. read more

Juan Llodra was very helpful, kind and easy to get ahold of. He stuck with us through the whole process and went above and beyond to answer our exhaustive list of questions. Easily the best point of contact we had in our search for an apartment. The Nooklyn process is streamlined and professional, and we were able to secure the second unit Juan showed us. Definitely recommended to anyone looking for a place! read more

Keith told us wrong information about the apartment, he claimed that there is a centralized AC in the apartment which was not and we later had a lot of troubles with that from Management. He's really cooperative but I won't completely trust what he says. read more

I worked with Jackie Friscia to completely secure my Fort Greene apartment within a week. Jackie and the nooklyn group were extremely professional, straight forward and easy to deal with. All fees and requirements were clear and transparent. Jackie was Fabulous! Definitely hit her up if you're looking at anything in the fort Greene/Clinton hill area. Jack read more

I had a great experience with Nooklyn from start to finish. Jordan and Rachel were both instrumental in my wife, best friend, and I getting an amazing spot in Brooklyn! All of us are from California and we're totally new to nyc renting. After being flaked out on by two brokers on two separate occasions Jordan and Rachel were a very refreshing experience. They made it painless and as anxiety free as possible, even working with us from long distance for a part of the process. After all the horror stories I've read I'm convinced one of these two things are possible : everyone is bad at doing things or Jordan and Rachel are awesome. I think more the latter, give them a call. 5 stars . read more

I had a pretty good experience with Nooklyn, but can't give 4/5 stars. I met Steve when he was showing my apartment. Quickly I liked him and asked if he would be my broker as well. He was swift in responding to my texts and emails, which I appreciated. We set up a time to see one place I liked, and Steve was a bit late, which made me nervous, but he was very apologetic when he arrived. However he also then didn't have keys that worked, so we had to call in another broker. To their credit - Nooklyn found my boyfriend and I an apartment we absolutely love, and they didn't charge us a fee. The process of paying the security deposit, etc. was relatively seamless (though I did have to check the math once or twice) and Steve was totally pleasant throughout. My issue comes in with the lease signing - before we went to sign the lease, Steve assured us an August 15th move in would be no problem. Then when we went to sign the lease, Steve didn't meet us there, we ended up working with Jordan, who we were less comfortable with. And we found out that day from the management company that the unit (it was new) still wasn't done, and ultimately they didn't want us to move in until Sept. 15th. We were able to negotiate back to Sept. 1st - but the process from then on was a struggle because false expectations were set on both sides. So over all - really nice guy, very communicative and they found us an awesome apartment. Points off however for setting false expectations that made our initial relationship with our management company a bit rocky and for not being there to see us through the whole process from beginning to end. read more

Apartment hunting in Brooklyn can be a daunting (especially when you're relocating from out of state) experience-Brandon Parker from the nooklyn crown heights office made the process amazingly simple for me! He was attentive to my needs, transparent, and during my hunt I felt like I was basically apartment shopping with a friend! I eventually found a place in Boreum Hill! Thanks Brandon , hopefully I don't have to apartment shop anytime soon but when I do I'm def going back to Nooklyn Crown Heights ! read more

This review is long overdue. I worked with Myles back in October. He was incredibly kind, honest, and easy to work with. The entire process was seamless yet thorough. I love my apartment! read more

Jackie at Nooklyn was brilliant to deal with, flexible and helpful. Highly recommended!

Kayla Coveney was a wonderful agent to work with. She found me several apartment options that fit my requirements. She was always positive and on time to our appointments and I never felt pressured to make a rushed decision. She looked out for my best interests and helped me find a place I love. read more

Jackie is a phenomenal employee of this well-organized business. She's very customer-focused, very professional, hardworking, and thorough in her work. read more

Amazing! Juan Llodra helped me immensely. I stopped by on a late afternoon and I was in a hurry. I mentioned the specifics of an apartment that I was looking for and within the hour he had emailed me 4 great listings. One stood out, we went the next day to see it and that was it! Everything went smooth and easy. Great experience. read more

Jordan was extremely communicative, informative, and knowledgeable-- and came in late on weeknights and weekends to help us sign down a great place in Brooklyn! We felt he was an honest advocate for us as renters and with real estate agencies in NYC that's a pretty rare trait. read more

Working with Juan Llodra was a great experience. My roommate and I walked in one early afternoon into Nooklyn's Crown Heights office and he was instantly ready to help us. We expressed our hopes of getting this one apartment and he made it possible. He is very easy to get in contact with and very diligent with the whole process. Just like with any process there are problems that can arise, but Juan was always one step in front of it and always kept us in the loop. I definitely recommend working with him. read more