Wow, where do I start?? Amal was amazing to work with on my month long trip to Australia and New…read moreZealand! From the very first email she was detailed and thorough which was extremely reassuring, as you never know who you are talking to when finding services online. That quality of service never waivered at all during the entire process.
I told Amal the dates, the cities, and some tours that I wanted to go on. I also asked her for her recommendations if there is anything else that I should see and do, since she is an Australian & Kiwi specialist. We went back and forth over the next few weeks, and she had sent me a pretty detailed itinerary that included everything that I had requested. I couldn't believe it!
She uses this amazing app that is PERFECT for any trip. It had everything thing that I needed, and it even worked when I was not connected to the internet or wireless, which was super important as it had EVERYTHING that I needed in that app (such as addresses, phone numbers, confirmation numbers, etc).
I traveled for a month across 4 different cities in NZ and AU; that's a lot of coordinating between flights, hotels, transportation, AND tours. This whole trip went off without a hitch. She worked in the background, confirming all of my tours 24 hours ahead of time and constantly updating the app so I could see that this was done. It was great. On some of my tours, I had heard others complain about their travel agents messing up (two different tours one same day overlapped, hard to get a hold of, etc). With Amal's planning, everything was perfect. I did not have any tours overlap, I was in the correct place for pick up/drop off, literally everything that I needed to do was perfectly planned for me. There were absolutely no suprises. I only needed to contact Amal once when I was there, and she responded to me within hours (because of the time difference).
Even now a month after I've been back, I had to contact her about an issue that needed to be resolved, and she responded me immediately, even though she is on a vacation of her own! That's the kind of service that, frankly, is rare today and is so, so appreciated.
This was such an amazing trip, and it was all because of Amal. I will absolutely contact her again for my next trip, and I will recommend her to anyone who is planning a trip of their own!
Thank you, Amal!!