This is the best rug dealer and sensitive antique rug repair in Southern California. I was recommended to Norbert by a friend and I have not looked back. His assistant Alfredo is the guy and he is truly excellent to work with. He provides the very best results and kindest, most thorough customer service Period. They have repaired and cleaned family heirlooms beautifully. They pick up and deliver when the repair is finished. Always an absolute pleasure, all the way around. When was the last time you heard that? Superb read more

We have been clients of Norbert Rug Gallery for 10 years. We purchased 3 beautiful, well-made rugs from them, and have had them cleaned periodically by Alfredo and team. They are truly experts in the field of high-end rugs and the maintenance of them. read more

Norbert's Rug Gallery - Carpeting Near Me - Pasadena, California

Upon the recommendation from a neighbor with some rugs on consignment at Norberts, I called ahead and was greeted by Alfredo. He told me he was too busy for a drop-in but to make an appointment for the next day at 10am. He doesn't have photos on file but he'll pull the rugs I want to see. On the day of the appointment, I call ahead of schedule, once again greeted by Alfredo and he again tells me he's very busy, too busy for this, but go to the store and see the rugs. What he lacks in charm I hoped Alfredo would make up for with product. Well upon arriving at the lockup, he hadn't pulled the rugs and the young man that works for him clearly wasn't expecting me. The fact is that Alfredo is quick to highlight how busy he is and yet somehow can be completely dismissive of how valuable your own time is. I wouldn't encourage any interaction with this business. read more

This is THE go-to business for everything RUGS! Looking to complete a room with a new piece or repair/clean your loved pieces; the experts at Norbert Rug Gallery are professional, fair and second to none in customer satisfaction. I only trust my pieces in their loving hands! read more

After the Eaton fires, our rugs needed to be cleaned of smoke. My niece recommended Norbert's. I visited the showroom and was greeted by Alfredo who was most empathetic and kind. He reassured me that the rugs could stay indefinitely until we returned to our home. He picked up the rugs, and was very knowlegable about the origins of all of our rugs. 15 months later, Alfredo and team returned our cleaned and expertly repaired rugs. It was a delight to work with Alfredo. read more

We have some very old rugs and wanted to make sure they'd be in good hands for cleaning. We found Alfredo & Norbert Rug Gallery on here and the excellent reviews were compelling and, as it turned out, right on. Alfredo is very knowledgeable about rugs and their care. Our rugs came back clean and smoothed out (they had warped from amateur hanging). He made helpful suggestions about changing the way we were hanging them. Alfredo is wonderful to work with. He's professional, friendly and kind, and provides outstanding customer service. He makes house calls! He'll pick your rugs up and bring them back to you, and brighten your spirits at the same time. Highest recommendation. read more

This is the most professional place , we are their client for many years . We never had any problems or complaints. We have 3 antique carpets they always take good care . I highly recommend recommending their service . You can talk to Alfredo he is the best . read more

I've used Norbert Rug twice. One for shortening a rug I bought online and just recently for getting 2 area rugs cleaned. Alfredo is the best. He will take great care of you. The rug we had shortened was done so well by Alfredo and his guys, you can't even see a seam. Their prices are reasonable and they don't charge to pick up and drop off. They also moved the furniture and didn't allow me to help! Will definitely use them again. read more

Alfredo is extremely knowledgeable and clearly is extremely passionate about the care, history, and preservation of rugs. Very, very fairly priced and excellent service. A true gem! read more

This place can do everything for your rug, repair, clean and pick up. The price of doing all those is very reasonable. Very happy with their service which I have them clean and repair the torn corner of the rug. Ask for Alfredo, who is friendly and very helpful. read more

Really expert. Looked at my rug and knew exactly where I'd gotten it from. Did professional cleaning, rug looked great. Very good value compared to the price quotes I got from other shops. read more

Alfredo of Norbert's Rug Gallery made our rug-buying experience a joy! He patiently showed us many rugs, brought them to our home to try, and helped us choose the beautiful rug that transforms our living room. He has a PhD in rugs and is shares his knowledge gladly. At the same time, he takes care not to overwhelm his clients. We learned from him and appreciated the fact that he in turn respected our taste. Alfredo is a stand-up guy whose kindness, generosity and enthusiasm make the entire rug-buying process go smoothly. The rug we chose is a work of art (attested to by our architect who grew up in Tehran and also knows a thing or two about rugs). Plus, Alfredo and his team are there at the ready to clean or repair anything that might befall our rug in the future. We are thankful to have found Norbert's thanks to a designer's recommendation, and will recommend this gem of a rug business to one and all. read more

If I could give 10 stars, I'd do it! I had 7 carpets that needed to be cleaned. Alfredo and Carlos picked them up (moving a very heavy table in the process), and 10 days later, voila! Alfredo and Carlos delivered what appeared to be new carpets to my home. EXCELLENT quality, very knowledgeable and a delight to work with. I highly recommend Norbert Rug Gallery and a special shout out to Alfredo and Carlos. read more

This is the story not of a rug, but of a hero. Occasionally the two can be one and the same (like when you fall down in your house and the rug softens the blow), but for me today a rug could not have pulled me out of the depths of despair I was experiencing. Only Alfredo could have. Let's backup. I was running some errands today in good ol Pasadena before my daily swim at the Rose Bowl Aquatics Center. As I was driving toward the pool, I heard something dragging beneath my car. I was disturbed, hoping that I wasn't dragging some animal or plastic bag or some combo of the two. I pulled over at the first meter I could and scanned the underbelly of my 2014 Jetta Hybrid. No animal thank god. Arguably worse. The protector piece underneath my bumper had come loose and was dragging beneath my car. Anxious thoughts poured through my head... would i have to go to Glendale to the VW dealership to fix this, thereby abandoning my whole afternoon? The truth is, this had happened before on my 2014 Jetta Hybrid which is a garbage ride despite looking cute. The whole thing is made of plastic! Nightmare. Anyway, I looked up from under my car and scanned my surroundings, parked right in front of Norbert's. I figured I'd grab some tape to tape the piece back to my bumper so that I could take it to the shop without doing more damage. The thought tormented me, driving around town with duct tape holding my car together. But that felt appropriate for my life in general right now so I gulped up my pride and soldiered on, right into Norbert's. Two men were folding up a (very nice looking!) rug and I think they were shocked at the sight of me...pathetic, wild-eyed little me begging for duct tape like Oliver Twist. They handed me a roll and left me to my business outside. I was grunting and taping away, trying to get the piece to stick when from behind me I heard a voice. The voice of an angel, an angel named Alfredo. "Let me help you," he offered. I wasn't going to say no to that but before I could even reply he was already playing around with the piece and putting it back on the car, sans duct tape. He managed to save me a trip to the dreaded VW dealer and knew that a stylish hot mess like me couldn't be seen driving around in a beat up duct taped 2014 Jetta Hybrid. My car was saved and so was my faith in humanity. Thanks Alfredo!! When I need a Persian rug I'll definitely come here. read more

We had an incredibly experience with this company, especially with Alfredo. After visiting the store a second time, Alfredo let us know we could "audition" rugs at home - initially he brought over four rugs (two we had chosen and two he had chosen based on photos I had sent him of our living room). When we couldn't agree on any of them, we did a second round of even MORE rugs and he and his team had a great sense of humor with all our indecisiveness. He let us keep the second round for almost a week while we tried out different rugs each day (I know, I'm the worst), and then when we finally decided, they lugged all the other ones home. Alfredo really knows his stuff, made himself available to us at all hours, and was so helpful throughout the entire (long!) process. Will definitely be going back when we finally tackle the rest of the house! read more

Norberts Rug Gallery in Pasadena is a great place to purchase a new, previously owned or antique Persian rug. They have a great selection and the prices are reasonable for the quality of the rugs they sell. This is not your typical Persian rug store - no hard sell, no sleazy sales tactics. They stand behind their rugs and they want their customers to be happy with their purchases. They will bring rugs out to your home so you can see how it works with your furniture. Norbert, Sam, Berj and Alfredo are really nice guys. Berj does beautiful hand repair work on damaged rugs. I'm a professional interior designer & home stager. Norberts is always my first stop when I am looking for a Persian rug for a client. I know my clients will be treated fairly & honestly and we will have a great selection to choose from. If you are in the market for a good quality Persian or Oriental rug or carpet, you should definitely check out the selection at Norberts. read more

This is my favorite rug store! Alfredo is amazing to work work with and has a great eye. The rugs here are gorgeous and we recently purchased two of them that we absolutely love. These rugs are very high quality, and they have a really great selection. Alfredo is incredibly accommodating - he let us keep rugs we were auditioning at our house for several days and he was happy to keep bringing more over until we settled on the right two. I went to several rug stores as we were searching for the right ones, but I kept coming back to this store based on its quality and selection. If you're looking for a one shop place for high quality rugs and fantastic customer service, this is your place. We will be definitely be back! read more

They've been in Pasadena since 1974 and I've known them since very close to the time they opened. They're very easy to do business with, have fair prices and very fine merchandise. I hope they keep the store open until they're 95, because I plan to live to 100 and I'll need them that long! read more

I like this place a lot. Some time ago my carpet was damaged due to apartment flooding. I had to find a place that would hand-wash my carpet. Norbert's Rug Gallery offered a very professional service for a reasonable price, and my carpet came back as entirely new. Very happy with their service. read more