I had such an amazing experience at this mattress store and I honestly felt like I had to take the…read moretime to share it. From the moment we walked in, Joshua completely changed what could have been a stressful purchase into something smooth, easy, and actually enjoyable. What really stood out to me is that we didn't even originally plan to come to this location. We had visited another mattress store first, but after calling and speaking with Joshua on the phone, we immediately felt a difference. The way he spoke to us, how patient, kind, and genuinely helpful he was, made us leave the other store and come straight to him. That alone says everything about his level of customer service. In person, he was even better. He took the time to really understand what we were looking for without ever making us feel rushed or pressured. He explained everything in such a clear and informative way, breaking down the differences between mattresses, bases, and features so we could actually make a confident decision. You can tell he truly knows his stuff and cares about helping people, not just making a sale. Joshua was incredibly kind, professional, and attentive the entire time. He made the whole process feel effortless, which is rare when making a big purchase like a mattress. We walked out feeling happy, confident, and honestly grateful that we ended up working with him. If you're thinking about buying a mattress, I highly recommend coming here and asking for Joshua. He made our experience unforgettable, and I wouldn't go to anyone else. Oh and did i mention what a BOMB deal we got!! HE IS THE BEST!

I came with the intent on just shopping around and visiting more stores, but not only was there a…read moregreat sale on the Sealy Manor Joy mattresses, Craig was such a standout employee that I wanted to purchase from him just in case he would get commission from it. Also want to mention that this place offers great pricing on delivery as well. Highly recommend.

We had a wonderful experience with Jen at your store. She was very informative and knew how to…read moreguide us in our choice of mattress. I would recommend her to any one who is looking for a great mattress.

Cliff was awesome. He was super easy to talk to and we learned so much from him. He was extremely…read moreknowledgeable about all of the products we looked at. We ended up buying a mattress that Sit n' Sleep didn't stock directly from the Casper store but honestly felt terrible about not going back to buy something from Cliff. He's awesome and I hope he is getting paid well!!

Came here last weekend to shop for a mattress. Winston, the guy who was working there, was very…read morehelpful and informative. I ended up getting the dreamcloud premier and Winston had a sheet that customers could lay on to test the mattresses. I also liked how they had various sizes for box springs to cater towards different mattresses and bed frames. I also liked how I can pick and choose which day and time for the delivery which is super helpful. This place definitely made my mattress shopping very easy and fast!

After looking around Pasadena at different stores for a mattress we met Paul at Mattress City on…read more937 E.Colorado Boulevard. He took a lot of time with us explaining everything about the various brands and models. The mattress we chose is wonderful!!! But Two days after delivery I changed my mind and wanted the additional 3 inch leg (which Paul had suggested) added to the existing legs to make the bed higher. Paul himself and Felipe came over and screwed in the additional pieces. Paul is the best!!! We love our mattress and know we made the right decision going to Mattress City in our neighborhood. We give Paul and Felipe We give them our a 5 star rating!!!

Went in for an amazing Sound Bath Experience by Kyle at Custom comfort. What a great way to try a…read morequality fabulous mattress. My fiancé and I have found our mattress! Carter and Roland were a pleasure to meet. Carter gave a test drive on the adjustable base that also gives a vibrating massage!!! Roland thank you for the quick chat about firm vs soft and your plush toppers. We are so excited to go back and purchase our first bed together! It's a personal experience you will never receive at a big box store.

I have never been unhappy with their service or the fact that their mattresses let them get a…read moredecent night's sleep . I have tried a lot of other that are sent to me in the mail , but I still like own personalized comfort mattress the most . I 'm happy with my purchase and the choice I made to have a nice night's sleep.

I went to this location about two weeks ago as my mom has been looking for a new mattress. She…read morechecked out a few other places and didn't care for what she saw. At this point in her search, I just wanted her to find the right mattress because she was having back issues. We walked into Mattress City and met Paul and he was absolutely what we needed. He is so nice, intelligent, and knowledgable about mattresses. My favorite part - he spoke to my mom like a person and not a dollar. He let us try (pretty much) all the mattresses, was super patient, explained the differences based on her need, and didn't make us feel like something had to be bought right then and there. It was completely different from places like Macy's. I think we were with him for about 45 minutes and after talking with him, my mom got her new mattress. It was delivered, she loves it, and she is sleeping nicely! Paul was wonderful and I was so glad we found him. I'm really thankful that we got to work with him because he gave us a solution that my mom needed and she is thrilled. I don't need a mattress now, but whenever I do I will 10000000% be going to Paul. Paul, if you're reading this, thank you over and over again for helping my mom. I appreciate you so much!

Just bought a queen size mattress with the help of Paul. He really was informative and knew exactly…read morewhat we were looking for. And reasonable prices at this location.

I have been wanting a new mattress for a while. Recently, my back started spasming and I could not…read morewait any longer. Based on the favorable reviews I saw, we made our way up to Montrose to Mattress Depot. We wondered in and were warmly greeted by Adis. I explained my situation and said that I needed a firm and supportive mattress. He took us to a few beds to try. We even tried the expensive Tempur-pedic mattress. That didn't work for me as it was too soft. We ended up between two more traditional styles and I ended up with the Airloom. Adis was very patient and explained the pros and cons of each mattress for us. I didn't feel rushed or pressured. In the end, we made up our own minds and feel we got the best one for us. He was able to work with us a little on the price and we made our purchase. He told us a week to 10 days for delivery and it was exactly that. We had the mattress delivered this morning and the delivery guys were great. They even fixed a broken bit on our frame. I have to say that the new mattress is so great. We are loving it. I highly recommend Adis and Mattress depot!

My husband and I just received our Aireloom M2 luxury firm mattress and we are already obsessed…read more I've lived with chronic back and neck pain for years, and somehow this magical cloud of support let me wake up feeling like me again. No more feeling like a train hit me, just actual, glorious rest. The support is spot on, the comfort is dreamy, and even after just one night we can feel the difference. The five star reviews this store has received proved to be absolutely true. We got our mattress in a timely manner, and the whole experience was smooth and easy. Huge shout out and thank you to Adis and John for helping us find the perfect fit and giving us an amazing deal. Highly recommend this mattress to anyone who wants to wake up feeling human again. Hoping this mattress lasts us a long time!

Absolutely awful. Capser is unorganized and takes no responsibility of anything shipping related to…read moreUPS. limited communication or follow ups when you call support unless you get assigned a manager, but still feels like you have to be forcing answers. My mattress was lost by UPS and i had to call every day for almost two weeks. finally an amazing manager named Alex helped me and canceled the previous order and sent me a new mattress. Finally when i thought things would get better the mattress arrived dropped at the bottom of my driveway when UPS normally drops off my gate (up a small flight of stairs) it was dropped in an open area where it could've been stolen. in addition to all of this, in my order a requested old mattress pick up which they did not fulfill and it's been an absolute headache and vague experience getting that scheduled. overall, awful service. do not buy from them. there are so many other amazing mattress companies with excellent customer service that will provide basic communication. so not buy from casper.

Stumbled into Casper today .. Scott I think was his name .. was SO warm and welcoming my doggie…read moredidn't want to leave. .. now I'm going to have to buy BOTH of us a new mattress - she was IN LOVE! With the bed too.. Thank you Scott!

We decided to invest in a high-quality mattress through Mattress Firm because we were assured the…read moreprocess would be simple and customer-friendly. At the time of purchase, we were told that if we were not comfortable, we could switch the mattress within four months with no issue. After about a month, I realized the mattress simply was not the right fit for me. The bed itself isn't necessarily bad -- it's just not comfortable for my needs, and I wanted to take advantage of the switch program as promised. Unfortunately, this is where the experience became extremely frustrating. We were informed that a switch fee must be processed through Synchrony Bank, and we have been completely unable to access our account due to "verification" requirements. We have submitted all requested documentation, yet it has now been over three weeks with no resolution. During this time, we have called daily, only to be told repeatedly to "wait another week." Mattress Firm employees have been polite, but they have not been able to assist, leaving us stuck in the middle with no clear answers. At this point, what was supposed to be a straightforward comfort guarantee has turned into a stressful and exhausting experience. We are concerned that this delay may push us beyond the four-month window, which feels unfair and unsettling. We have been patient and respectful throughout this process, but the lack of communication and progress has been extremely disappointing. We do want to escalate the situation at this point. Waiting almost over two months is a bit ridiculous. As far as improvements go, they need to tell the client that there's a chance that these things may happen down the line not oh yeah it's a smooth transition. You can just come in and switch. We like transparency I don't like to be mislead

Cris at mattress firm is absolutely an amazing manager and sales person.. I without a heartbeat…read morewiould recommend coming in to mattress firm at Lake avenue and walk in for a life changing sleep .. with that said " THANK YOU MATTRESS FIRM TEAM " value is at its best here !!!!