Bijan Top Rugs

(114 reviews)

We paid over $1,000 for a rug here and honestly I haven't gotten better quality and customer…read moreservice from home improvement stores. I realize that their focus is on much higher priced rugs, but they still should meet very basic minimums. They said our rug would come on Friday a week after we ordered it. It never came. We called and asked what was happening. They said that it didn't pass their quality check and a new one would come the next Monday. We called on Monday and they said it would come Tuesday and we could come get it. I reminded them that I had already paid for them to deliver it, and he asked who I was again. I'm not sure how he was quoting a delivery day when he didn't even know who the customer was. When the rug was finally delivered, it is flawed. It is a geometric symmetrical pattern which isn't symmetrical. I have called, and asked for it to be replaced. He told me to text pictures and they would "make it right". Four days later and checking in one more time, I am still waiting. I wish we had bought elsewhere. If this were a cheap rug I bought from Amazon, I wouldn't complain, but a rug from a rug store should match the one you picked out in their showroom.

We recently had two wool rugs cleaned and Aladdin Rugs did a great job. Great communication for the…read morepick up and delivery and the workers they sent were very professional and helpful. The rugs came back much softer, and all the colors brighter. Must be because there is no Husky fur on them for the time being. The price was reasonable and the service was great. Thanks Mo and team!

Rugpublic

(25 reviews)

I was looking for a rug for months and came here knowing nothing about the shop. First, they have…read morea large selection with all styles and prices of rugs you can imagine. Plus the pricing is great! I bought a hand loomed rug that would have been 3 times as much anywhere else. On top of all that, the customer service is as good as anywhere I've ever been and I'm not exaggerating. They brought the rugs I was interested in to my home first so I felt comfortable making and purchasing my selection. They were patient and helpful throughout the process!!! This is a wonderful store.

I moved into a new apartment and I've been looking for a rug to tie the space together for months…read more With Covid it's been tricky finding a place to physically look at the rugs and to see it in my space with the option of returning it if it doesn't work out. Needless to say it's been challenging finding the perfect rug. I stumbled upon this store and am SOO grateful I did! The owner, Beris, is above & beyond. He helped me look through literally EVERY rug that had the dimensions I wanted. He even put each one side by side, and by the window, to see how they look with different lighting. Not only that, he packaged the 3 I couldn't decide from and let me take them home, try them all out, and bring back the two I decided to not go with. In the store I showed him pictures of my apartment and furniture and he gave me recommendations based on that. All in all, I'd recommend him & his store 12 times over. I love supporting local businesses but this one absolutely has my vote! I have no doubt you'd be beyond satisfied if you choose them to find your rug!

Aladdin Rugs Design Center

(7 reviews)

We have been to every rug store in town and this store is the best. Mo, Pamela and the whole team…read moreare professionals. The selection of fine rugs is unbelievable. I recently had a rug that needed to be repaired (moths had destroyed spots on the rug) the rug was cleaned and repaired to perfection. You can go somewhere else, you can spend more money but, you will probably never find the level of service that you will find here. Dog friendly, wonderful people to do business with.

Decided a rug would beautify my living room just right and my search guided me Aladdin Rugs Design…read moreCenter. The quality and massive selection of rugs exceeded all expectations! The cherry on top were the unparalleled services of both Saeideh and Mo: extremely welcoming, personable, willing to educate me on the various material types/designs, and easy-going. This family-owned establishment made my experience pleasurable, and left a lovely impression I will always recall each time I gaze at the gorgeous rug adorning my home! I cannot recommend their services enough and I look forward to my next purchase with them!

Angel Rugs

4.7

(224 reviews)

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I move around a lot. Almost every year I pack my belongings, put them in a truck and go looking…read morefor adventures to new locations and find a new place to live. With every move comes a need to buy new things and this store used to be my to-go -to place for rugs, for one big reason. Prices. I usually need something that will last a year or so in a new apartment, look nice but nothing fancy that will lay around and gather dust for years to come. Angel's rugs was perfect for that. This shop sells very similar inventory that other places around downtown and the fashion district area do but I always loved the fact that I could come in, do some bargaining and leave this place with a couple of excellent rugs for very good prices. Easy. Since the store changed location it is no longer the case unfortunately. They now have very similar prices to local HomeGoods, World Market and now there's absolutely no reason for me to drive to that $#!& hole DTLA, where my wife was literally afraid to step out of the car. It's obvious that these guys are trying hard to grow their business further from that small room at the previous location. Staying in downtown and moving to even a worst neighborhood was an idea that's far from the best, in my opinion though. I stopped by this year, tried buying a few rugs but after the owners refused to lower the price from 3-$400+ dollars, I had no choice but to go to, what used to be their old location and buy two rugs from their neighbours at Trims and rugs. Sorry guys. I know that in business it's very difficult to recover from a lower price tier once everyone knows you as a bargain place to purchase things. I truly desire you to achieve the level of success that your whole family is aiming for but raising prices and staying in the same neighborhood where people go for one and the only reason, to look for bargains is going to be difficult, to say the least. Good luck. I plan to keep stopping by once in awhile to see how the store is growing and maybe, hopefully score a deal sometime.

Great selection and service plus reasonable prices. Store is not in congested carpet district. Less…read moretraffic and always find parking. Highly recommend!

Modern Rugs

4.9

(116 reviews)

I cannot say enough wonderful things about this establishment and its owners and employees…read more Everyone was so welcoming and warm and kind, and even though our budget was somewhat modest, they never made us feel awkward about it. The owner Sasha and his son Josh are extraordinary people who made us feel like family. They helped us find a beautiful rug in our budget, and we truly felt like we had made lifelong friends. Paulino and Joel were also so helpful and nice, and the adorable dogs made our day. I will not shop anywhere else for a rug ever again, and recommend this special place without any reservation. All of the rugs are works of art, beautifully designed and crafted from the finest wools. They feel so luxurious and look beautiful. Thank you again to Sasha, Josh and everyone at Modern Rugs LA. You are wonderful people with great quality products.

I'm leaving this review years after my initial purchase because I seriously love the rugs I…read morepurchased from here. They only sell the highest quality product. If you're looking for the best high quality rugs in LA, look no further. They have a massive selection of modern rugs, many designed by the owners themselves. I'll be coming back for all my rug needs in the future. Thank you!

LA Trim & Rugs

4.7

(315 reviews)

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| Superior Quality, Prices, and Service! If you are looking…read morefor high-end rugs without the steep showroom markup, LA Rugs DTLA is the absolute best in the city. I recently purchased three large rugs for my home, and I couldn't be happier with the results. The quality is exceptional--they look and feel incredibly luxurious--but the real win was the savings. When you're buying in quantity for multiple rooms, the value here is simply unbeatable. The customer service was superior from start to finish. They have a massive selection of beautiful, modern designs that can fit any aesthetic, and the team makes the whole process seamless. I still have three more rugs to get for my project, and there is no doubt I will be headed straight back to them. If you want top-tier quality and great prices, don't bother going anywhere else!

David is passionate about learning what you like and helping you find something you'll love, he's…read morewell informed about the products; how they're made and the various styles. We came just looking to get an idea, and we left with two rugs ; which he gave us a generous deal on each of them. Flexible and willing to work with you so you can leave with what you're looking for. Will be coming back in the future for sure!

Messerian Rugs

4.9

(166 reviews)

Harry helped me out with cleaning an amazing 70s Rya shag rug that I found at an estate sale. It…read morehad a horrible dog pee smell to it and I knew I needed serious help. Harry saw photos of the rug and said he could clean it no problem- and said if he couldnt, there would be no charge. This is some old school customer service and above and beyond. I took it over to him, and received it back a couple weeks later. To my dismay there was still just the tiniest bit of the odor on one end of the rug but enough that I could notice it. But true to his word, Harry told me to bring it back and he did another round on it free of charge. Now its the most amazing thing in my house and smells brand new. I recommend Messerian rugs to anyone!!! Also he is just really nice! Thanks again Harry!

Harry did a wonderful job cleaning both of our rugs and was such a pleasure to communicate with…read morethroughout the entire process of requesting a quote, pick up, and delivery. Highly recommend!

Norbert Rug Gallery

(19 reviews)

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This is the best rug dealer and sensitive antique rug repair in Southern California. I was…read morerecommended to Norbert by a friend and I have not looked back. His assistant Alfredo is the guy and he is truly excellent to work with. He provides the very best results and kindest, most thorough customer service Period. They have repaired and cleaned family heirlooms beautifully. They pick up and deliver when the repair is finished. Always an absolute pleasure, all the way around. When was the last time you heard that? Superb

We have been clients of Norbert Rug Gallery for 10 years. We purchased 3 beautiful, well-made rugs…read morefrom them, and have had them cleaned periodically by Alfredo and team. They are truly experts in the field of high-end rugs and the maintenance of them.

Eastern Oriental Rugs

4.9

(55 reviews)

Sam shared a great deal of knowledge and patience with us during our rug search. Through several…read morevisits he was able to help narrow down what we were looking for and show us lots of great options. We purchased two large rugs and could not be more pleased with them!

Exceptional service and highly recommended! The pricing was very fair, and they did an incredible…read morejob cleaning and repairing my carpet--it honestly looks brand new again. The whole process was completely seamless from start to finish, including the convenient pickup, delivery, and putting everything back in place perfectly. Will absolutely use them again!

Crescenta Valley Flooring

(70 reviews)

Best flooring experience we've had! I visited about 7 other stores before coming here, and none…read moreoffered the quality, or the long, wide planks, I was looking for. Crescent Valley Flooring had an excellent selection with beautiful colors and high-quality materials. We chose a laminate that looks like real wood, and we couldn't be happier with how it turned out. Customer service was outstanding from start to finish. They responded quickly to my Instagram message, which immediately made a great impression. Jacques was wonderful to work with--he has an excellent eye, paid attention to every detail, and guided us perfectly toward the best option for our needs. He was a pleasure to collaborate with. Art also helped process our payment and was equally friendly and professional. Such a great team overall. I'm already excited to return to shop for custom rugs. We are extremely satisfied and will be recommending this place to all our family and friends!

Splurged on engineered hardwood floors after dreaming of getting new floors for years. Really…read moreenjoyed working with Art and the installation team. They are more beautiful than I could have imagined. Finished installation before promised timeline. Dramatic difference. Should have done this years ago,

Crescenta-Canada Ceramic Tile

(9 reviews)

Jim and Troy were true professionals. They did a 30 year old house upgrade with a 1500 sq ft plank…read moretile floor, two bathrooms and a full kitchen under very trying conditions, wearing masks right at the start of covid. Both were very respectful of me still having to live here during construction. Workmanship was impeccable. Never saw 3 guys work so hard! Thanks Jim and Troy and Mike Z.

Jim and Troy are THE BEST. We had a smaller kitchen reno and once we spoke with Jim we knew we were…read morein good hands. Communicative, professional, on time and generally just nice. I've heard so many horror stories from friends and family and our experience has spoiled us. We've had so many compliments on our kitchen. Their work and the people they work with are all A++. When it's time for our next project, we will go straight back to this team of consummate professionals.

Glendale Tile

3.9

(115 reviews)

Glendale Tile really does have something for everyone. Over the last few years we've remodeled 3…read morebathrooms, a kitchen and laundry room and visited over a dozen of tile shops, but in the end, after all that shopping (I was put through) most of what we ended up going with was from the shop next door. Glendale Tile. Their selection of tiles is large, not the largest around, but curated so it's the best from each price point. Price-wise they're better than most, especially when it comes to higher end tiles. Their staff is knowledgeable. They will point you in the right direction and help you find what you want or don't know you want. BTW If you're looking for the really good stuff, go next door to their sister company Amirian Tile for their top shelf selections. I took a moment to pause over the (what felt like countless) hours and thousands (more like tens of thousands ) I've spent here and honestly have nothing bad to say. This place is a local gem. It's where you should start your remodeling journey and most likely where you'll end up buying from if you do. Ok, one minor criticism. Glendale Tile has a classic movie popcorn machine. They should clean it out and run that baby like it was meant to be run or get it out of the shop. I see it and I crave some fresh popcorn but it's perpetually stale. Other than that, these guys get it right. My remodeling journey has finally come to an end. To the couples who are starting theirs, I wish you the best of luck!

Glendale Tile has a large eclectic selection of tiles, indoor and exterior. Ruben went out of his…read moreway to be helpful and he generously let me take home some samples for a few days. Nice experience!

Next Door Cleaners

(198 reviews)

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I took my mom's wedding dress for me to repurpose there and it came out sparkling clean! Stains…read morefrom 1987 gone! Now I get to use my mom's wedding dress for a second look on my wedding day thanks to them and I'll forever be grateful! They were fast, professional and so nice!

Love ! I was soo happy to receive my dress !! They boxed it and washed it for extra charge but 100%…read moreworth it !

Good Maids

(9 reviews)

I don't even know what to say about this business except how impressed I am with their team, and…read morehow grateful I am. I had somewhat of an emergency cleaning situation while I was in town, at a family home- 9 hours of hard cleaning labor specifically and, these 3 women got it done in 3 hours, THE SAME DAY I CALLED. They stayed until 6:00 to finish the job right. Not only did they bend over backwards to make this happen, it was a good value, and the ladies were absolutely lovely. I found that all 3 of the women were trustworthy, hard working, prompt, accommodating and friendly. If I EVER need a cleaning service again while in town, I would not call anyone else. Irma is outstanding and friendly, I really enjoyed meeting her.

This business's second response being defensive and not at all customer focused just made my…read moredecision not to use them ever again much clearer.

Y&R Nalbandian Rugs