Customer service was excellent at the Nordstrom tuxedo section with the rep Ivory who was super patient with our group. The rental price for the full tuxedo including shoes is $250.00. Everyone was able to fit properly with minimal alterations except for me. Due to my massive shoulders the bottom was too wide and they do not alter the sides of the jackets so I had to purchase one. Waiting for the delivery of the other items two weeks before the event for an additional self fitting. Will update my review at that time. read more

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Today is Black Friday with 30% off the tux my hubby needed to try on again today. The fitter Ivori was professional with a friendly personality. Arrived here right on time and he was fitted quickly. Nordstrom has a good amount of tux combos. Very clean dressing rooms. read more

Nordstrom Town Center at Boca Raton - Department Stores Near Me - Boca Raton, Florida

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My favorite designer store at the torn center mall. I love everything about this Nordstrom, the store layout the staff, the restaurant and the above and beyond service quality read more

I came for the big anniversary sale. A lot of beautiful things all reduced until August 4th when prices go back up. Clothing, housewares, jewelry, accessories, everything is reduced. I'm having a good time walking around, trying on shoes .... But, I'm leaving empty handed. read more

Nordstrom Town Center at Boca Raton - Department Stores Near Me - Boca Raton, Florida

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Not a good experience here. I went in for the anniversary sale as I was here last week for it as well. Bought a few items. I went to use the women's rooms near the make up area and they were absolutely disgusting. Not one stall but every stall It was worse than when you go to a concert. I told an employee but she really didn't do anything. I went upstairs to go to customer service and then use those bathrooms (near the restaurant)- one stall the same! Finally, I got the manager of the store, Nick to address this issue! Enhanced me and was shocked! It was insane to tell you the truth! How do they not do a check on these facilities? read more

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Bought & tried on ready to fit dress from the floor, when out of the fitting room asked the associate if I may have that same dress in a different size, she came back out the dress in the bag & made purchase. Then before the wedding to my horror I had already put the dress on when I realized this one was full of fitting pins, which stuck me with intense pain & made it very difficult to remove the dress due to making no idea how many pins were in the dress and I was terrified to take it off to be in more pain. Never coming back , the terror of realizing what had just pierced me & how many were there still there. That I had been sent home with safety risk. read more

Nordstrom Town Center at Boca Raton - All the pins left in my dress what was "ready to wear" off floor the associate got for me in the different size. - Department Stores Near Me - Boca Raton, Florida

Very helpful sales people. Good sales. Wide choice in price range. Good men's department.

I called the Nordstrom store in Boca Raton, FL, and asked if they do complimentary hemming on 2 pairs of regular-price jeans I bought online at Nordstrom.com before I made the 45-minute drive to the store. They said yes there's no charge to hem the jeans if they are full-price items purchased from Nordstrom store or online. I got to the store and the alterations lady wanted to charge me $79 to hem my jeans!!! I asked her about the charges when I was told it was free before I came to the store. She and the store manager said because the jeans are flared they have to charge me. If this was skinny jeans or straight leg then it's free. According to Nordstrom's terms and conditions, "free basic alterations are available to all members provided the item being altered was purchased from a Nordstrom store or through Nordstrom.com". NO MENTION in their terms and conditions of the TYPE of jeans will have different charges. In the end, the manager would only agree to do 1 pair of my jeans for free. This is such a scam of a program. Nordstrom should not tell their customers they offer free alterations on full-price jeans if that's not the case. I bought these full-price jeans thinking the hemming would be free because that's what I was told and that's what is written in their own alteration terms and conditions but it is such a bait-and-switch program. https://www.nordstrom.com/browse/nordy-club/terms-conditions?srsltid=AfmBOopFMJkYBf0vsb_iKZf6GbBbw69PePEmQmCdG0xs1P_IcmXZiSE9 I'm disappointed at the level of customer service from Nordstrom. Nordstrom used to have an outstanding reputation for their customer service, sadly, they're not what they used to be. read more

Nordstrom Town Center at Boca Raton - Department Stores Near Me - Boca Raton, Florida

Awesome experience - every time. Recommend to all of my clients. Definitely the best place for high end colognes and women's shoes

I had a purchase online would not return because it was couture and $298. The real issue was the manager of designer who never looked at me HE was curt and searched for an issue and accused me of getting makeup on it. It was returned within 10hrs never tried on and the little lines that looked like makeup was in the fabric. The store was desolate as always, BAD RUDE Management. SHOP @ CLASSY NEIMAN MARCUS or SAKS read more

The shoe department is disappointing. Lots of staff socializing but no one interested in helping waited 10 minutes to do a return with no one in line after speaking to the manager Nick with an unpleasant attitude, I could see why it's so poorly run read more

Love all the products Nordstrom has and how helpful the staff is. My favorite store for sure.

Kahlil is a stellar employee. I showed him the dress. I was trying to find shoes for and he went absolutely above and beyond trying to help me find something. Employees like him are far and few between these days. Such a gentleman and very knowledgeable in the field. read more

Nordstrom Town Center at Boca Raton - Department Stores Near Me - Boca Raton, Florida

Really nice department store in Boca Raton. It's very clean, modern and spacious. We were looking for a perfume that was not in their inventory, and they were very helpful about finding out for us the other locations that carried it. We ended up buying an item they had in inventory. Joshua M. was certainly very helpful and accommodating and friendly. Definitely this is an awesome place to check out. read more

This Nordstrom is amazing located in a very upscale mall. Theres a lot of premium stores with great choices. I love spending time there just people watching. The food court is very expensive and the food is great. All the stores and employees are very accommodating. read more

This one is for the women: In the past, I had shopped elsewhere, thinking that the prices at Nordstrom were out of my ballpark. They do carry designer clothes and shoes, some beyond what I prefer to spend. But, the best department, that I would recommend to all the women out there, is the dress department, especially dressy dresses. I was shopping with my granddaughters, who could have run out of the dressing room to find other things for me to try on. But that was not necessary. The saleswoman, I think Sophie, must have checked in with me at least once every 5 minutes. She found different dresses, other sizes, and kept removing my rejects, keeping the room neat and organized. Each dressing room has an adjustable mirror, so you can see how you look from behind! In comparison, I went to another department store in the same mall, the same day. When I asked one of the 3 salespeople restocking the dress department for help finding a dress in a different size, they all said I should look myself, and pointed in the general direction of where the dress should be. They then suggested that I ask the cashier to check on availability in another store, in spite of the fact that I was barefoot, and there were about 4-5 people on line. I have been shopping for special occasions at Nordstrom for years, and have not been disappointed. (If you use their credit card, alteration prices, up to $200 are credited to your account as a (temporary) gift card.) In the past I have had a salesperson find shoes and the proper undergarments to try on dresses with. Once, having chosen a few dresses I liked, but didn't love, my salesperson found a dress for me on the clearance rack. It was substantially less money, did not need alterations, and after 3 years, it is still my favorite dress. And for the man who may be shopping with you, they have a lovely seating area with comfy couches and chairs and a TV, meant just for you. read more

I really like the new Nordstrom. I went in to buy some Vans Shoes and was helped by fashionable staff. I was satisfied with the fitting and purchased my items with ease. I will come back again, I will have to update my information in the system. read more

Their perfume department was incredibly helpful to me today-- and always-- I highly recommend them and their customer services above and beyond. Spend your money here! read more

Easy Shopping, quick to get underwear and pants. Everything moves fast. Staff polite and knowledgeable

Not a good selection of items Ladies clothing limit brands Not a variety of price range items Everytime I go to cosmetics for refills on my brands out of most Items. Have to order online. They tell you that in the store ugh!! Waste of a trip and time. read more

I went to the Nordstom Shoe Dept in Boca. The made me wait until they had someone to help me. (25 minutes? ) They finally came, got my shoes the Salespersom dropped off the shoes and ran away. Needless to say I did not buy the $225 shoes. Very rude people in that shoe dept read more

I came to purchase a pair or Tory Burch sandals, I thought I knew the color I wanted but when I saw them on my foot I changed my mind lol. Orlando was very helpful and was great with color suggestions. I also wanted to purchase a pair of Saint Laurent heels but they did not have my size in the company. Most times I come here my experience isn't the greatest (profiling or not experiencing good customer service) but today my outlook towards Nordstrom changed and I will start shopping here again instead of going to Aventura Mall. The makeup section is beautiful and although they didn't have the shade of lipgloss that I wanted I walked away with a few samples. Overall I had a pretty good shopping experience. read more

Nordstrom Town Center at Boca Raton - Tory Burch shoe box - Department Stores Near Me - Boca Raton, Florida

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Tanya from Alterations is the best!! She is so knowledgeable about every little thing regarding alterations. She is super sweet and professional. She's a real asset to the alteration team here. read more

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Each time I have shopped here the customer service has been exceptional. Unlike some other stores, Nordstrom offers top quality service; which is a breath of fresh air in 2017. The cosmetics department is my favorite. They carry all the top brands & their knowledgeable sales associates are available to help you create your perfect look. You may have to wait a few minutes but the wait is worth it. Same applies to the fragrance department too. Prices are high, but so is the quality of the merchandise they sell. I love the home decor department on the second floor. They have a beautiful selection of cute things for your bathroom. The rumor is if you accidentally "drop" something & it breaks, they do not make you purchase it~even if you offer. I'm not saying this has happened to me, but I am clumsy so it's a possibility. Since I am a lady on a budget, I love the clearance items! Who doesn't love saving money? Especially when the original price is not in your budget & you really want it. I love when that happens. There are two separate entrances so you don't have to walk through the mall. I'm not a mall person so this is great. Parking has never been an issue & I have always found a good spot. Beautiful store, great service, and excellent clearance items. AND, one of my favorite restaurants, Bazille, is located on the second floor. Just can't go wrong here. read more

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Nordstrom in the Boca Town Center is one of the few flagship stores of the mall. Boca Town Center has expanded to become the premier mall in South Florida. This flagship store of Nordstrom has two levels with many different entrances. No matter where you enter from you can see that management has only put the best products on the floor for display. On our recent visit we had to pick up an online order and picked it from the second floor of the store. If you have online orders you can park on the 2nd floor garage of Nordstrom and the online order pick up area is right next to the garage entrance. Service is always excellent at Nordstrom and every employee is eager to help the customers. With the exceptional customer service the products sold at the store are the finest you can find at these stores. 5 star Nordstrom location with an excellent restaurant and cafe for customers. read more

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Horrible customer service I had received a gift by UPS and went in store to return it The first two salespeople in the dress dept at the Boca Raton store (who had no customers) said no, they didn't take returns and sent me to another register where the woman said she would help me, though with disdain I showed her the only receipt that came in the box (QR codes) and she refused them and looked at me like I was committing theft I told her there was no gift note in the box though I thought I knew who it was from (it's my birthday this week so I had an idea) She offered rudely to call the gift giver and have her text the receipt Can you imagine returning a $300 gift and her wanting to call the purchaser to basically tell her I was returning her gift? The woman in dresses Robin just stared at me She refused to do anything I asked for the manager on duty The manager looked up my friends phone number who gifted me and luckily I had guessed right and she took the return After 45 minutes! I asked the manager for the store managers name and she refused to give it me but gave me his/her secretaries name This gets worse: Imagine my surprise 10 minutes later when my generous friend called me and said she was sorry I didn't like her gift! Is that a Nordstrom store policy to call the gift giver and tell them their gift was returned? It was embarrassing to say the least Robin was incredibly rude--I understand commission employees are under immense pressure to sell but that was just incredible behavior I also asked for a credit to my credit card--she adamantly said no and would I like it credited to the gift givers account? I explained I rarely shopped Nordstrom and she told me to go eat in the restaurant with it!!!! I was shocked by how Nordstrom treats its guests No wonder I shop Neiman's Oh well I have a $300 GC to gift someone However after this hour I'm writing a letter to the corporate offices read more

Dogs were everywhere waiting their turn to get their pictures taken. It was a little pricey, but everyone had a great time. The Santa was perfect and the decorations were beautiful!!! Happy Holiday!!! read more

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In March, I purchased a blazer at Men's Wearhouse because I could not afford the blazer prices at Nordstrom. However, I felt that Nordstrom's tailor shop was perhaps the best in the industry. Sadly, I was mistaken. It took me several weeks to save the $160 for the alterations needed on the blazer. When the alterations were complete, I tried on the blazer, and, much to my dismay, it was the poorest job imaginable. Needless to say, I was very upset. When I met with the new alterations manager, she tried to sell me on the fact that the jacket was perfect as-is. I walked out on her and drove straight to Men's Wearhouse where I spent another $60 of my hard-earned dollars to have the blazer re-altered. The following day, the store manager called me and said that I had not behaved "in a Nordstrom manner" and that I could not be reimbursed either their $160 or the $60, but that she would have the blazer re-altered. I wish to emphasize that, at this time, I was no longer an employee but rather a customer and did not appreciate being judged and rebuked for a matter that I felt could only be resolved with a full reimbursement. While I have enjoyed working at Nordstrom over the years in three different states, I could safely and resoundingly state that I will never again seek employment with this company. And, more importantly, I will never again be a customer at any of your stores. I enjoy the fashion that Nordstrom features, but will, sadly, spend my hard-earned money elsewhere. read more

Nordstrom took everyone by the storm, in a good way of-course. My number # 1 to go place for shopping for gifts and myself. The reason being is Nordstrom is a well maintained department store with top brands and styles but still very good prices if your comparing with other stores. Some department stores do not give good customer service. You won't find this at this store location, maybe the employees are part commission based, I'm not sure but whatever the reason they do a great job helping you out. My favorite departments are the makeup, shoe, and purses area. I'm happy and ready to spend some money in those sections. Another reason I love shopping here is the fact if I like something online and if they have it in the store, all I have to do is buy it online. And click the option of picking it at Boca location seems the perfect way of picking things up on the go. It's definitely a win-win situation shopping here. Speaking of shopping I need to buy something for my friend's bridal function tonight, and I know exactly where to go to pick it up. Nordstrom of course.~ read more

All other clothing department stores should visit and take notes on how to do it right. Great selection of trendy threads The shoes, oh man, the shoes are their specialty The prices can be a bit high but no points off for that because they have sales and clearance items; but most importantly, the anniversary sale has huge mark downs on the latest fashions. The marked down items are always brand new items that are discounted but after the sale they go up to the normal price. These are not last years fashion; they are limited to the newest releases. They have managed to only attract the best staff (helpful, friendly, good opinions) The store is immaculate. You rarely find unfolded clothes on a shelf or piles in the fitting room (the staff stays on top of these items so the place always looks very presentable). Even the decor is fashionable and the store is not cluttered with overstock (like Macy's and Dilliard's). read more

Boca Town Center Mall is already one of the nicest malls around, admidst the falling popularity of many malls across the US. It is usually crowded and this mall is a higher end mall, minus the cheap Wet Seal and flimsy shops that one usually sees as fillers in malls that hint less prosperity. Nordstrom is a higher end department store, but for people who like well tailored suits and more natural skin care, I highly recommend Nordstrom for its suits and its lines of perfumes and skin care. However, if you're willing to pay the higher prices, make sure you are receiving the kind of quality customer care you are paying for. Women's Clothing: I cannot comment on this yet, as I have no shopped here yet. Skin care: I use the Elemis skin care- it's expensive but I love it. If you are an Elemis skincare customer, you get complimentary facials by Ozzie, the magician who gives wonderful spa treatments. Elemis is good for those with dry skin requiring gentle and natural products- the smells are tantalizing and fresh and herby. I also like the Trish Mcelroy brand for cosmetics b/c of its natural tones. Keep in mind that despite Nordstrom being a wealthy brand, its agents are still trying to make a commission. I feel at times, the agents can be a little pushy and too aggressive in selling their products even if you have bought their line. For men's suits, my husband only gets his suits from Nordstrom, the Hugo Boss line, as he has a skinny V shaped frame. We bought his wedding tuxedo here, but I was not too impressed with the tailoring job here. I felt despite some noticeable defects that we saw upon putting on the tuxedo, the tailor kept on trying to convince us there was no problem- making it feel as if though they were not eager/lazy to work on our order. This is a 900$ Hugo Boss tuxedo too- our tailor was reluctant to fix the collar to sit flat and a ridge at the back of the tux. We had to have multiple rounds of tailoring b/c the tailor kept trying to convince us he had fixed things, when almost nothing had changed. I think Nordstrom can be more diligent on this end- that, or pay more to their employees to pay better attention to tailoring. read more

The employees at Nordstrom are always so nice and helpful. They never act like anything is a problem. And I love Nordstrom brands like Caslon and Halogen. Buying on line and returning to the store was hassle free! Love the store! read more

What can I say? Nordstrom goes out of their way to make their customers happy. I've been shopping at the store since it opened 18 years ago. Their employees are truly the best. I really don't see the need to shop in any other clothing store. They have so many wonderful Brands and an amazing selection of styles. Cindy was very helpful and designer on Friday when I was there. She is very patient and professional and offers good advice. Liz and shoes is wonderful. She is a real sweetheart and gives honest feedback. Lourdes is very helpful and we have known her since the store opened. The restaurant Bazillel is also delicious! read more

Nordstrom Town Center at Boca Raton - Reasonably priced accessories on second floor - Department Stores Near Me - Boca Raton, Florida

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The worst customer service don't ever buy a promotional gift card unless you're going to open it and make sure you see the expiration date I basically got it sent to me I didn't find out it only was good for 29 days and I just got screwed out of $50 they could care less well they just lost the customer I'll go back to Neiman Marcus screw Nordstrom's I would never spend another nickel and their employees think they're hot s*** they're nothing but retail clerks in the store with their stuck up attitudes don't you work on commission learn how to treat people read more

Although I don't always shop here, whenever I do have the chance to shop at this Nordstrom, I always have amazing experiences here thanks to the luxurious shopping atmosphere, top-notch customer service, and very high quality products. When we entered this Nordstrom, we found it to be very nice as always, with opulent-looking floors, well-organized and large departments, and upscale furnishings to add to the atmosphere on both floors. Recently, me and my Mother came here as she wanted to buy some Dior lipstick, as it was on sale here and after getting subpar customer service at Bloomingdale's the day prior, it was an easy decision. Once we arrived at the Dior counter, we were set up with Tete, who was outstanding! She was very kind, patient, passionate, and extremely knowledgeable about her product, providing a clear contrast from our awful experience at Bloomingdale's the day before. After Tete hooked my Mother up with her Dior lipsticks, we then checked out and to our pleasure, they were indeed on sale and Tete was happy to go over the pricing, to make sure we knew what we were getting. We also had the pleasure of meeting Tete's Manager, Lourdes, who was very caring and did an excellent job overseeing her department. In addition to Tete, I have shopped here many times in the Men's Clothing Department and my Mother has shopped for Women's Clothing and in Top Shop, a British fashion brand sold at Nordstrom. I usually shop here for dress shirts and short sleeve button down shirts for work and special occasions, but have also purchased slacks here. The service in these departments has been impeccable, with shout outs going to Sales Associates Jim and Nicolas as well as Manager Courtney thanks to their warmth, professionalism, and attention to detail. Although Nordstrom is usually on the pricier side, if you hit them up for sales like their Anniversary Sale, you can do really well. For example, I got beautiful dress shirts for less than and at most, on par with a less expensive department store like Macy's pricewise, so it pays to watch for a sale as there are bargains to be had from time to time. With impeccable service, high quality goods, and a luxurious atmosphere, the Nordstrom at Boca's Town Center Mall has become one of my favorite stores. read more

Nordstrom is a department store known for its customer service and the Boca Return location is no exception. From cosmetics to lingerie, there is always a sales associate available to give you personnel attention. Last year, before a big event, I used Nordstrom's personal shopping service which is available at no extra charge. I made an appointment with Marie in the Individualist Department. Marie was awesome! Before I arrived I discussed my needs and preferences with Marie via phone. When I arrived at the store, Marie had pulled a bunch of dresses based on our conversation. Marie helped me find the perfect dress, shoes, and everything else I needed. You don't have to use the personal shopping service to get great service from an associate. I have encountered superior service in many departments including shoes and cosmetics. Of course prices are not cheap at Nordstrom's but they probably have many more reasonable items than one would think. Plus there are the yearly sales! My one complaint about this Nordstrom's is they don't have a huge selection of merchandise. I am particularly interested in a good petite department and this Nordstrom hardly has any petite sizes at all. I was shopping at Nordstrom's last week and was itching to buy a suit and a dress and there was barely anything for me to try on! If I could combine Bloomingdales merchandise and Nordstrom's service, I might have the perfect store.... read more

The restaurant never fails!!! Jasmine was amazing, the food is always delicious and consistent through the years. Women's clothing options were on point. I wanted to purchase items in cosmetics but stood there for 3 mins Minimum waiting on someone to approach me and never happened. I will say the young gentleman in fragrance was very nice and knowledgeable but he couldn't help me in makeup. read more

Let me preface by saying I hate being this person. But I have never been harassed like this by a salesperson in my life and the irony of this is that I worked for Nordstrom for 5 years while in college. The good news: Dylan in shoes is fabulous and took care of me amazingly. Honestly, she seemed like the only one hustling on that sales floor so she earned my sale for sure. Tammy in lingerie is a gem and should be appreciated at all cost. I bought shoes downstairs and made my way up as I needed new clothes for work. I had my hands literally full of clothes in TBD. No on acknowledged me let alone offered a room. So I went to lingerie hoping I would find spanx leggings and asked Tammy for a room. She let me know she was busy fitting and I totally understood as I worked in lingerie in the downtown San Francisco store. I'm the type of person who likes going in and out of my dressing room and getting my own sizes anyways. The two older women (one who's name starts with a "G") asked if I needed help and I told them I was okay I was being helped. As I went in and out of the room I could see their growing frustration and even overheard them talking about me at the cash wrap and complaining about who was going to have to clean my room. I asked the gray haired women if she could open my room for me and she did it reluctantly. I know the name of the game, you work on commission at Nordstrom and it was clear that because I wasn't her customer she didn't even want to let me into my room. As I was leaving the department to go downstairs disgusted with both of their attitudes, G decides to run after me asking who was going to clean my room up. I am still in shock. Had I asked a customer that back in my day I would've been chewed out and spit out. I looked at her in shock and told her I will be going downstairs to Dylan as I could not find Tammy to ring me up. She AGAIN asked me, "we need to know who helped you so that they clean your room." She did not stop and I literally had to tell her to leave me alone. No I am not joking. I wasn't going to give these women my sale of over $700 after they were literally talking about me with at the cash wrap. I'm 30 years old but look like I'm 20. I'm a Nordstrom card holder. I meant business today. And these women were treating me as if I was supposed to worry about who was going to put back my go backs. Seriously? Luckily I spotted Tammy in Lingerie and ran over to give her the sale because I over heard her talking to her customer as she rung her up and she reminded me of why I loved working there back in the day. Oh no but wait, G runs over as I'm getting rung up and proceeds to interrupt Me and Tammy to ask her, "who's going to clean up her (my) room?!" At this point I had had it and confronted G and told her why would I have wanted to give you my sale when your coworker didn't even want to open my room and you both were talking about me as I pulled more clothes for myself? I also let her know I'm an ex employee and you should NEVER talk about customers on the sales force. Let alone in front of them. You can really tell the manager cuts have negatively impacted the level of customer service at this store. I had to tell G to go away because she would not give up. I literally said "please, go away." People like Tammy should not have to work in a toxic environment like this. Mangers- you need to step up and get better candidates to work your departments. I will only be shopping with Tammy and Dylan from now on. read more

Not sure if anyone will read this, but here goes. I had a wedding to go to and needed a suit because due to an illness I lost a lot of weight. So I was told nordtrom had a good selection of designer suits. I picked an H Boss black suit for $800.00 + alterations and kept saying I need this suit by Sat. I was told "no problem" tailor marked I paid and was told to return on Thursday. When I arrived I was handed the suit and tried it on. NOTHING WAS DONE!!!! Not touched. Since I was told it would be ready when I purchased it as well as when I called to find out if it was ready, I figured ... nordstom wouldn't lie. So I drove 45 min to get there and NOTHING! I had to buy a suit at the Festival flea market, I paid $189.00 and was altered the same day! nordstrom needs lessons from the flea market!!!!!! read more

Well, what can one say about Nordstrom? Exellent merchandise, exellent service. You don't come here to bargain hunt, although they do have sale racks, stuff there can still run you a pretty penny. I was lucky to find a few great buys. Sales associates are very friendly, but it is expected. Everything is very tidy, displayed beautifully. Definitely a great place to shop. read more

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