Mona was great on the phone gave us an appointment 10 days before Bains would even give us our first date to look at our dishwasher of 5 months that had lost all power and then we would need to reschedule once they diagnosed it. Told Mona I spoke with a Bosch technician and he mentioned possible mother board and she said she would send one out if in stock or she would order one immediately. First snowfall of the year with delays in traffic and terrible road conditions Zack showed up 630 in the evening. Honestly we thought we would just get the phone call saying "sorry ran late need to reschedule". But no there he was. Great first impression and great service. Told me about possible scenarios why we had lost power. Found the issue and said he would order parts and get them as soon as possible. Nice to see pride and sincerity is still around us in this day and age. I would recommend them to everyone. read more

A passive aggressive experience not to be repeated... We had a tradesman come to our home to check out a faulty dryer. The company was supposed to call in advance to provide a more specific arrival time. There was no call, the worker (Norm) simply showed up at the door. He said he must have had the wrong phone number (could have been an honest mistake, but the rest of the experience makes me think otherwise). The tradesman checks out our dryer, and tells us the motor is done. We thought that might be the case, so we accepted that assessment. He said he could get us a replacement motor for $200 (not worth it). Then tried to upsell us on replacing our boiler. Said "even if you don't go with us, look into the Hydro incentive programs". Potentially sound advice. I go downstairs after he leaves to discover that there are new 8x10 sized NORIS company stickers applied (without permission) to our hot water & expansion tanks. The sticker on our hot water tank was strategically placed over the installing company's label (which included specifics about the appliance's installation date). The adhesive backings were discarded in our mop bucket in the laundry room (not in the garbage). Then I discover that the worker used our bathroom (without permission), left the seat up, and there was urine on the exterior of the bowl. Clearly he knew we had a garbage, but left the label remnants in the laundry room next door. He may have urinated, but I am pissed. We will never welcome NORIS into our home again. read more

Extremely negative and drawn out experience with these folks over eight phone conversations and 0 resolution. The company, while likely having some competent technicians, suffers from lacking even base level customer service. Rude, unreliable and disorganized as a whole, these people have got to get their act together and get someone who is capable and functional. They lost a family of business today because of it, and it's probably not the first time. read more

Terrible company! Called Bosch for service on our dishwasher. They sent our service request to Noris,saying we'd hear from them within 48 hrs. A week later I finally called Noris. They're attitude was "I wish they'd stop telling ppl that". Made an appointment for Friday of the following week In the morning. At noon I called Noris for an ETA on the repairman. She told me they didn't have us scheduled, brutal!!! This is now almost 3 weeks after the original call to Bosch. Terrible!' read more

Service tech was rude when arrived, had many issues and damage done, he left without repairing and saying this was our issue. Mona the owner who is also very rude and not a business person told us she would speak to tech and call us back. She never did. When we called her back she hung up the phone on us. Do you really want to do business with someone like that. Not trustworthy or reputable. They are also not BBB accredited but I am filing a report anyway. In this day and age you do not treat your customers that way. read more

Noris is the best! They go beyond any other customer service for heating and cooling. Had an issue with my furnace, fixed within a couple hours and no pretending bigger problems were needed to be fixed. You don't need to call anyone else. Thank you!! T.K read more

Unlike the two negative reviews here, our overall experience with Noris was very positive. The price for a water heater was about $125 less than other options we explored and the service was excellent. I would agree that Mona was not that reliable when it came to getting back to us promptly about booking an appointment time (this area could use improvement) but she was friendly and courteous on the phone. Moe, the technician who came to install the water heater, was friendly, hardworking and knowledgeable. When as issue emerged after installation with the kitchen faucet being clogged, Moe stayed for an extra couple of hours trying to resolve the problem on his own even though it was not his area of expertise. The next day Noris sent out Norm, a senior technician, to look at the issue. Norm was also friendly, helpful and professional. He resolved the issue to our satisfaction and offered to return if there was anything further. Susan read more

Worst service ever was told they would come out by landlord by 4 by 4:30 wasn't here so called for eta and he screamed and yelled and swore at me because I called him once to ask for eta. I will never use there service or recommend them to anyone as this is the worst service I have ever had. I give this place negative ten stars. read more

our Maytag washing machine stopped working. we were referred to Noris who sent a very nice capable repairman. He determined the engine had died and was not worth repairing, even though the dryer was 4 years old. He suggested cutting the wires and tearing old one apart to make it easier to remove. which he did. went and bought a new dryer. installed it and it did not work. after digging deeper, i discovered a defective breaker which was replaced and solved the problem. i called Noris and they did refund my service cost but I am out a $600 dryer. asked if they would rebuild my old dryer from the parts and they said they'd get back to me... which they never did. People make mistakes but i am not happy they refused to fix the old one as i intended to donate to a charity. The employees were helpful people. The owner... did not even return my call. not very impressive. read more

This business also goes under the name of Noris Heating and Air Conditioning. I had them come in October to clean my furnace. The rep said my heat exchange unit had 2 cracks in it and I would need to replace my furnace. The tech marked the heater exchange with a black marker to "show" where the cracks were (I couldn't see any cracks). I was skeptical but made the arrangements with the rep to install a new furnace. The company is completely disorganized and did not book the appt for the install. They called me on the date of the supposed install and asked if my gas was turned on yet. I stated no one had ever shut it off. Anyway, at that point I told them to cancel the whole thing because they didn't know what they were doing. As an ofter thought, I called Hydro which apparently conducts FREE inspections when you are in doubt about what is going on with your furnace. The rep from Hydro came out the very next day after I called and informed me that there was nothing wrong with my furnace! Stay away from this firm unless you want to spend money! read more