Great team here. Spoke with a ms Veronica and quickly she understood the situation. Before I went on a tangent in explaining she said she'd transfer me and therr was mr Brian. It was clear two minutes into our conversation that they couldn't help me but mr Brian generously shared his time and expertise, explained in great detail of the gravity of the situation I'm in and what my remaining options are moving forward. read more

I had a wonderful experience working with Norman Taylor & Associates from beginning to end. Jason Roland was incredibly helpful during the initial intake process, and Brian Bruski and Nick McNaughton were responsive, knowledgeable, patient, and supportive throughout the rest of the process. I was managing everything from out of state, which added another layer of complexity, and the entire team made things feel clear and manageable. The office staff was also consistently kind and helpful whenever I needed assistance. I'm genuinely grateful for the care and attention I received and would absolutely recommend the firm. read more

I highly recommend Norman Taylor & Associates . Me. Taylor took on my case when no one else would . He came highly recommended from a friend of mine that handled 2 cases and won both cases . I am extremely grateful to Mr. Taylor and his team Nick and Jason . They all worked very hard on my case and received an substantial cash settlement! I can now take my long awaited vacation thanks again ! Sincerely , Keith Benson read more

great service and secured a more than fair settlement! I wholeheartedly recommend their services! read more

I just saw your (norm) reply. I don't know how to comment on your reply. Don't call people liars and bitter, when you have actual proof. I'm a lot of things. But a liar is not one. You said you had my case for two weeks. 3/27/19 the date I sent your (not you) associate my paperwork. 7/5/19 the date of the last email correspondence I had with your team. A bit over two weeks, no? My car was my livelihood, so I lost on 4 months of income. That's the part where your "free" service doesn't mean shit. AND YOU PEOPLE KNEW THAT (again not you) You (norm) never even saw my case until you saw my comment on Yelp. And that's truly sad. Your review (if any) should of gone something like. 'We're sorry if we didn't meet your expectations' But no you chose to try to discredit me. So for that I will not stand. I have everything I said with your office in writing. So please don't slander my name by calling me a liar/bitter. Do your job! Read your own book. read more

Norman Taylor & Associates - Email correspondence - General Litigation Near Me - Glendale, California

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nick at norman taylor advised me to continue making monthly payments once hyundai had settled buying back my kona 2020 however i was suppose to receive reimbursement of all payments made which did not happened hyundai shorted the check refund amount of 136..21. nick stated they would help me obtain all monies owed - one year has passed and nick as been unable to resolve the discrepancy. really dissapointing experience!!!! be aware once your case is settled and closedthey will not help you obtain any money amount owed to you even though they say they will. read more

In 1990, I had a brand new BMW 750IL that was a lemon, Norman Taylor won the case, it was then the largest Lemon law judgement recorded in California. I went back to Norman in 2010 for my son's car a BMW 335i, he won that fight again. I truly recommend this firm, I know for a fact, he's the best. read more

Today I received my settlement check and am heading to the bank to make the deposit!! Norman Taylor & Associates took my case after Mercedes Benz initiated then denied the Lemon Law on my car. I was always kept informed both by Jason and Nick, and never felt apprehensive about calling if I had any questions. I certainly will not hesitate recommending them. As a matter of fact, I have already recommended them to one of my neighbors. All in all, a great experience!!! read more

Brian Bruski, a clerk at your firm, has the absolute worst customer service ever! From the "get go" his communication and follow up skills have been non existent and his minimal replies have been rude & condescending! It has been extremely frustrating dealing with your company. I would not want him working for my company, he would be fired immediately! You were referred by a friend who had a good experience with your company but it's unfortunate that one person named Brian Bruski has tarnished your reputation! read more

Called on 1/11/2019 to inquire about my legal options and was met with very professional and nice office personnel. While I'm not 100% that I'll be using the services of this office, I do appreciate the time they took to explain what my options and avenues are to explore some kind of resolution to my particular case. I do recommend that anyone who is facing injury or is researching their legal options to call this office, as they are helpful. read more

I called Norman Taylor and Associates a few months ago to get started on a lemon law case I was having with one of my vehicles. They were some of the nicest, and most helpful people from start to finish. Jason, Nick, the people who work the front desk, you name it. They guided me through all the steps needed, were always quick to give me a call, answer my calls and emails, and etc. And in the end they helped me get rid of my lemon! read more

The entire team went above and beyond for our case. It was a LONG process. But they held our hands, let us ask questions and never made us feel small. They advocated for us in a lemon case that was part of a class action and there were several decisions that needed to be made around offers, which legal process to choose and outcomes. Not only were our choices clearly outlined with implications the decision was left to us. I can't stress - it was a long...process...but not because of Norman Taylor. Their experience and the volume of cases they handled meant they were able to set expectations well and get us more than we thought! read more

So glad I was recommended to call Norman Taylor and his team!! I thought we were stuck with a lemon, and had no idea we had any legal options. After a simple phone call, they took my case, and the whole experience was super smooth. It definitely took time, but it was more than worth it! I couldn't be more grateful to Norman Taylor and team, and would highly recommend them! read more

This firm is outstanding! Very friendly, understood my situation and fought for me! From start to finish they kept me informed and were always available when I had questions! I definitely recommend this law firm. Thank you! read more

After a terrible experience with a family law attorney, I was skeptical to seek legal assistance on any legal matter. I did my homework, and have no regrets this time around. I had spoken with several lemon law attorneys prior to retaining Norman Taylor and Associates. Other attorneys wanted to sit and wait for Ford Focus class action settlement to settle, then proceed with arbitration. Norman Taylor & Associates took the bull by the horn. They got right to it by sending a pre-litigation letter to Ford...things just moved forward from there without need to arbitrate. From start-to-finish, we were done in 90 days. Kudos to all members on staff I communicated with (Jason, Nick, and Sharleen). You guys are rock stars. Very professional, honest, and communicative. Well deserved A+ rating from me! read more

Jason Roland started me off on getting Sunrise Ford to buy back my 2012 Ford Focus Lemon. He was very informative and brought me any literature explaining the Lemon Law and how I would benefit from it. Once the process was started, Nick and Sharleen were in constant contact with me throughout the entire process. Ultimately, Ford bought my car back and now I am in the process of purchasing another vehicle from a different maker. The people at Norman Taylor & Associates are very friendly, informative, patient and made this process stress-free. If you have a vehicle that is a Lemon, I highly suggest using Norman Taylor & Associates. read more

This firm was very helpful getting Ford to buy back our 2015 Ford Focus Lemon. Once the process was started, Nick and Sharleen saw the process through from beginning to end with very little work from us. We can't imagine what would have happened had they not helped us. Thank you! read more

I had a very unpleasant time dealing with the paralegal Nick. At some point he hung up on me and told me that he was frustrated. I am the one who came to get help for my frustrations with my vehicle not to deal with an unprofessional paralegal. I did not feel like my concerns were addressed what mattered was their bottom line. Most unprofessional and frustrating experience during already difficult times. His actions make the rest of the office staff look bad. read more

This is by far the BEST lemon law attorney in Southern CA. I live 2 hours away from his office and I would not have gone anywhere else. Nick was absolutely wonderful. He was informative, knowledgeable, and forthcoming through the entire process. The staff here are professional, kind, and patient. They will answer any and all questions you have. If you have re-occurring problems with your vehicle do not go anywhere else! This is a winning firm, they will help you! Thank you Norm, Nick and all the staff there, you all are amazing people. read more

My Nephew and I both purchased a Ford Focus in 2013. Both of our cars had transmission problems that Ford knew about but still sold the cars on the market (quietly). After my car was in for "repairs" for about 20 times from the second week I owned it, the car became unsafe for me to drive with the transmission cutting out when I climbed everyday streets or tried to accelerate onto the freeway with the car shutting down and emergency notices popping up saying "Transmission failure, pull over when safe!". I decided to let Norman Taylor and his associates take the case into litigation. I do not know what magic they pulled out of their sleeves, but within a month Ford agreed to pay the total amount of my car of my purchased price, less milage, plus the interest on my loan, and all attorneys fees. Everyone at Norman Taylor, from the receptionist on up was so polite and reassuring while I was so angry. They were amazing at handling my anger and got results. The kicker is that since they got the car bought back as a lemon, Ford could not sell the car without disclosing that is was a lemon as explained to me by Nick. If Ford did not pay and I sold the car or traded it in at it's depreciated price, it would be someone else's problem which is the absolute last thing I wanted! Thank you EVERYONE at Norman Taylor & associates for your amazing work, following up with updates with phone calls and other correspondence so I knew how things were progressing. I had great counsel! If you have been a victim of a car company selling you a lemon and not taking responsibility, do not wast your time looking for a Lemon Law Lawyer. Go to Norman Taylor & Associates because they know the Lemon Laws inside and out and work hard for you and never give up! I thank them immensely for standing up for the uninformed public on our rights!!! Julia Gillin-Berman February 17, 2017 Note: They were also able to get my Nephew all his money back for his car, he was having the same problems, although less severe than mine! read more

Everything you could wish for, from receptionist attention to details to associates' monitoring and updating case status. I will be referring friends and acquaintances to Norman Taylor, based on my unequivocally exceptional experience working with them. read more

I'm so glad I hired this firm! I had a Ford Escape that had been having chronic serious problems for years, and I had already tried going directly through Ford and the BBB. Norman Taylor & Associates was referred to me by an attorney relative in SoCal and after talking with the team, it was a no brainer choice over the large and impersonal "factory" law firms that seemed to pay far less attention to the details of my case. Norman Taylor & Associates took my VERY complicated case and treated it with urgency, professionalism, and thoroughness. I couldn't be more pleased with the outcome of my case! It was a long process, but I'm so relieved that things were made right and I'm no longer dealing with my nightmare of a car. If you have (or think you might have) a lemon case anywhere in California, I highly recommend going with Norman Taylor. read more

The heavens have smiled upon me! Sickest come up I've had in years. A friend of mine referred me to this firm. Glad I took his advise cuz I'm getting my down payment back and all my monthly payments. If you're having reoccurring issues with your vehicle, save all your documents and call Norman Taylor! Everyone at the office is friendly and straight forward. I also love the fact that they're very quick to reach out and update you of the status. Makes you feel like you're being taken care of. Thanks guys! read more

I was surpised that there were only 2 reviews for Norman Taylor & Associates on Yelp, luckily there were a whole slew of other positive reviews on CitySearch and other networks. The lawyers and administrators were extremely organized and professional. They handled two cases for me in two years (1 Lemon Law, and 1 Dealer Fraud), and both resulted in out-of-court, favorable, settlements. read more

After a year and a half of back and forth with 4 different dealerships totaling 8 incidences and going no where, I decided to contact Norman Taylor & Associates. I explained my frustrations with my AMG GTC. They represented me, and within a span of approximately 3 months I received all payments made to my vehicle minus agreed mileage usage. With their guidance I was also able to receive a percentage of my Extended Service Warranty contract. During the process they kept in close communications with me. Each time I called, someone was there to answer and if I left a message they made sure to call back. They gave me a piece of mind and aided me during this stressful process. I would recommend them to anybody undergoing the strenuous lemon law process. Thank you Norman Taylor & Associates! read more

I'd highly recommend Norman Taylor and his team. They have been fantastic and responsive (unlike many attorneys) throughout this process. Most importantly, they're professional and it's obvious the car makers respect them. Being a child of an attorney myself(my father passed many years ago), I really appreciated the thorough way they explained everything including the full risks of litigation. read more

Read up on lemon laws and make sure you have all your paperwork in order. Then, contact Norman Taylor and provide them with your documentation. They'll handle the rest! The laws are in favor of the consumer (especially) in California... And there's nobody that understands the laws better than them. My case took less than a year to resolve and they kept me in the loop each step of the way and provided me with reasonable expectations... I was so happy to return my lemon to the lemon tree! Thanks Norman Taylor. read more

Highly recommend this firm for any lemon law problems you need corrected. I would not go anywhere else or trust any other lawyers in the world. They took care of my problems that I had with a car company, they took care of me every possible way in the greatest way. Took care of my case super fast.and I would recommend it to anybody who's reading this to not even think about it and hire them as your lawyer you will be highly satisfied just like me. I give them a++++rating I will never go anywhere else but them. I cannot say good enough stuff about them in a paragraph highly satisfied. This firm knows exactly what they are doing for any car company who you got screwed over from or having problems with come to these lawyers and they will take care of you just like they did to me best firm in the world. read more

Norman Taylor's associates assisted me in a legal matter that resulted in a positive outcome. They were not only friendly but had the patience to take the time and walk me through the steps and what would happen. I appreciate all they did for me. read more

My 2014 suv was having problems where it would shut off while braking. Very unsafe, especially with my wife and child. I had taken it in to the dealership several times and each time the issue was temporarily "fixed" for about 2 months and then the exact same problem would return. Particularly while stopping hard. I contacted Norman Taylor's office and set up a meeting that day. They decided to help me and promptly took on my case. I think within a week they had contacted the auto maker and put the wheels in motion. The case was settled so rapidly! They recovered my down payment and money I had spent on my car and all legal fees were covered as well. Thank you very much for helping me resolve this issue. Your company's service was very effective, professional and extremely helpful. I can now drive with peace of mind for myself and family! read more

This review is long overdue and going on my 2nd vehicle they took care of me on I don't have the words to explain how awesome these guys are. Let's just start with their knowledge. I was assigned to Nick who was my case manager in the beginning on both of my vehicles he was on point with explaining everything to me very thorough and best of all he delivered on both vehicles. I had a pair of Dodge plumbing trucks that were just given me problems over the years. never decided to get rid of them because I was too attached to them as they were making me money at the time but soon as both cars started costing me money more than I was making I decided to give these guys a try. They looked at my case and asked why I waited so long. I told them I didn't care that the problems happen more than 3 times at the time it was making me money but my problems were happening once every couple of months for the last 4 years so it was long overdue Nick was on point with explaining everything to me they made sure not to just take on any case on assumptions they take on cases that are true lemons literally! They don't just take on anybody who has false claims about a vehicle and that's what I think a lot of these one star reviews are here because of !! these guys take on real legitimate cases and that's what I respect them for. If you try to force false claims with these guys go throw your case out the window. The kicker is they even had their own specialist take a look at my vehicle to make sure what was going on and even their specialist knew that my car was a dump After Nick took care of both vehicles I recently had the 2nd one taken care of and Sharlene came in to close up the transactions. She was very nice and persistent with following up she called me so many times in some cases you would think it's annoying but she is way too professional along with the entire staff there. the receptionists is super sweet and she is always on point as well over all they they have an incredible staff and have delivered both my vehicles with Passion and integrity Thank you everybody at Norman Taylor's office for such an amazing job you guys have done, These guys know their Sh*t !! read more

I was their client back in 2016! I had a Ford Focus that was having transmission issues. I went to ford numerous times about the issue and unfortunately ford didn't want to do anything but offer me $5k to fix my transmission. So I reached out to this firm and they took on my case. They sent out a demand letter in October and I didn't hear anything from them up until December. They told me that ford was willing to offer me $4k to fix my transmission which was less than they originally offered me without Norman Taylor. I spoke on the phone with one of the associates and they were EXTREMELY RUDE! They are completely unprofessional morons over there and I definitely would not recommend their services to anyone. Furthermore, I hired Aaron Fhima from Neale and Fhima and he was AMAZING! Not only was he able to settle my case with ford in shorter of a time than Norman Taylor, I was able to get ALL OF MY MONEY BACK from the car plus more! I would definitely recommend going through Neale and Fhima if you're having troubles with your car and are looking for a Lemon Law attorney because Norman Taylor and associates are CLOWNS!!!! read more

This firm is very professional and deliver quick outcome. They told me it would take 4 months just to get a responds from the other party, but with their great work my case was closed in my favor in less than that. High recommend this firm! read more

They were extremely helpful, patient with my many many questions and ultimately, we won our case! Thank you for everything!

Got ALL my $45.000 back for my POS Rec Vehicle. Took 4 years because that's how tough the RV MFG fought us. It was brutal. This went into full litigation. Depositions, court dates,, mediation,, more depositions, more court dates. The Manufacturers are cueing up with some pretty good high dollar lawyers,,, you can fight them for almost free. Why not? They hooked us up with the Prince of Darkness to fight our battle and we beat the bastards. He was hep to the MFG's and Dealers shenanigans, dirty tricks and spotted things that would have gone over my head, and dug up "discovery" information I would have missed had I gone it alone. Total cost to us was $125 good faith court filing fee. Peanuts. Now ya can't beat that can ya? Be honest with your problem, don't over-exaggerate the problem,, get your paperwork lined up and contact them when, or perhaps before it looks like Lemon Law may the only way. You can get your dime back like I did. Don't fight it alone. I sure as heck never will. Nothing like the feeling of victory, unloading an Albatross, and my bank account balance being $45 G's heavier. read more

My car broke down June 1, 2013, 2 months after my purchase. My driveshaft broke on the freeway with my wife and kids in the car and I nearly lost control and was about to flip the car over. I contacted Normal Taylor and Associates based on reviews, and for once it was accurate. The staff is friendly. Although communication was a little bit of an issue but they got the job done. Highly recommend the firm. They have years and years of knowledge and if they do decide to take your case, rest assured it's a done deal!! My vehicle was finally a lemon October 2015. read more

Honestly very satisfied with the work they provided. Everything was on point from beginning until the end of the process. For this staff, that was a no problem job. If anyone ever needs a lemon law lawyer you definitely should go to Norman Taylor, no where else. Thank you staff once again for this. As you can see in the attached photo, i have received my check from mercedes benz. read more

I hired Norman Taylor to help me with a few issues regarding my auto lemon/buy back. I never once spoke to the attorney in charge; I was only directed toward the intake associate and then the paralegal. They reviewed my case and then said that since there may be a case of "fraud" on behalf of the parties involved, that it may also not be the case and would still take it on- I felt confident with them because they said that they can do it. They sent a demand on my behalf to the dealership and auto manufacturer, more than 2 months or had passed by from the date they sent the demand out in which they gave the auto gallery 30 days to respond. After waiting the 30 days I started chasing Norman Taylor's office to get answers and follow up. They kept waiting and waiting and not being pro active until finally, the companies responded. After the manufacturer and dealer denied the demand, Norman Taylor and associates attitude went from yes, we will work on your case to "no, we can't work on your case " after the demand was rejected. The attorneys staff had mentioned to me initially that this may not be the right type of case for them but they still went ahead and represented me because they felt like something was there. After the Initial demand was rejected, they told me that can't represent me any longer and would refer me to another attorney . The main problem I had with working with them was that they should not have taken a case that they wouldn't move forward with if not a favorable response to the demand. Get yourself a firm that actually cares and your issues are not just another file on their desk. read more

Thank you, Norman Taylor and Associates! We were having repeated serious problems with a Class C RV, still under warranty, which the dealer and manufacturer had little interest or skill in fixing correctly, not the first, second, or third time, and we had no ability in motivating them, we yelled, cajoled, and pleaded. The manufacturer's rep promised that a tech would return calls, but didn't happen; she even got angry at me for complaining that my calls were not returned. Our RV spent many weeks in the shop, virtually a full year of disabling coach problems Finally decided to seek professional help and after web searches and calls chose Norman Taylor. Jason asked for a chronology of the issues and work orders to review. He explained the legal process, different ways that a claim may go, and possible costs. After Norman Taylor had reviewed the issues Jason told us that we indeed had a good case. I don't do well with legal stress but was even more fed up with the stress of motivating the RV folks. Nick and Laura took over the final paperwork. Initial review time took a couple months and from claim submittal to the RV manufacturer to the final settlement another couple months. Not long. We were very pleased and accepted the settlement, no further legal proceedings needed. The settlement compensated us for our time and frustration and should cover future related problems with the RV. The staff at Norman Taylor; Jason, Nick, and Laura; were all very patient at answering our questions, especially my wife's, and kept us up updated. Norman Taylor himself had the good judgment and skills to bring it to an excellent conclusion. We are Happy Campers once again! read more

I wish I could give 5 plus stars to Norman Taylor and Associates. Nick and his team was very professional. Thanks Norman Taylor and associates. read more