Their I.T. is non existent. You can't log onto your account and see any history of your…read moretransactions! This is a financial company for gods sakes! Apparently, much is still done manually! They are incompetent and you can't get a hold of anyone who really knows what's going on.

DO NOT WASTE YOUR TIME HERE. This company is so hard to work with. I was trying to switch which…read morebank account they could take money from as I no longer us they account they where charging. I call them and speak with a representative and they send me a form to fill out so that I could switch bank accounts. I send it back in a timely manner. They then proceed to wait a month to let my advisor know that the form was incorrect. I call them again directly only for them to say they reach out to me the day after I sent the form. They send me a PDF of the email that was sent to me. When I double checked my email on my side I did not receive anything. I checked my spam and trash just to double check. So it appears to me not only do there employees know what they are doing but whoever is in their technology team seems to be using an out dated system as I never received that email. According to LLIC this was sufficient on there end. Only one email on there end. No follow up to my advisor or to myself to see if I received anything from them. Now they're expecting me to pay 3 months up front, which is what I was trying to avoid. Unwilling to work with me and the current situation.

The Star Agency is such a great resource for residents of Soulard! I needed a form notarized to get…read morea replacement license plate. Julie Price was friendly, warm and welcoming. When I entered her agency not only did she take care of me quickly, she also was very personable! In a quick chat, she also mentioned that I could get very cheap insurance through her for a future golf cart! Note to all residence of Soulard: through the CID you can utilize Julie's notary services free of charge. What an awesome resource to our community.

lady was rude and lazy , told me she had to many quotes to do so I couldn't get one, very…read moreunprofessional!

Thought I was done with these guys? Nope…read more Early August, I receive a letter from Commerce Bank, my lender for my auto loan. It says they have no record of me having insurance for the month that I had the most trouble with State Farm. So I go to their website, fill out a form and am told Commerce will contact State Farm for verification. Sounds good. I've actually done this before. Flash foward to August 25th. I get a second letter from Commerce saying that they weren't provided accurate insurance information. So they want me to pay the insurance cost they feel they deserve for that period of time. It's $125. So I call. No surprise: Commerce called Scott Holdridge's office on August 12th. Scott Holdridge's office was not comfortable sharing that information over the phone. Who knows why. So they say they'll fax over the information. THEY NEVER FAXED THE INFORMATION OVER. So now I'm stuck calling in again tomorrow, hoping Commerce can actually reach someone at State Farm and then clear this up. In the meantime, I'm being threatened with action for something I took care of 100%. Maybe someone could have read my previous reviews and said "Hey, who knows, maybe Tony was a jerk and that's part of the problem". Now I have nice people at Commerce having the same exact problem with this office. Amazing. I predicted they'd find some way to screw with me again and here we are. Am I ever going to be done with these people? The ineptitude is staggering.

I've been doing business with Scott's office for at least 10 years. Scott and his employees are in…read morethe community and not operating from some distant call center which is VERY important to me. They live here, shop here, pay taxes here, etc. They have always been very professional and extremely helpful with all my insurance issues from purchasing condos, new cars, changing cars, articles polices (adding articles, deleting articles) etc. Any time I need a proof of insurance or anything else from them, I have it immediately. I have had a lot of contact with Scott's office over the years and never had any issue. I'm very satisfied and can't recommend them enough. Please do all your business locally when possible whether it is purchasing your insurance at a local office or banking at a local bank or better still, a local credit union. This is our community and it's very important we support our neighbors. A rising tide lifts all boats, yada, yada, yada, :D

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Rachel and her team are the best. Great service and amazing follow up. I highly recommend them for…read moreany insurance and financial needs!

This was posted on Nextdoor.com by Julie Price, with the subject line Aftermath of Boiler Explosion…read more My heart goes out to those hurt or killed in this freak accident. If anyone knows of any efforts to help out in any way, please let me know. I hate to bring this up, but hopefully they all had life insurance. It would really be tragic to morn the sudden loss of a loved one, then have to pay to bury them. It is so important to make sure your loved ones are taken care of if YOU don't come home one day. My Allstate office is offering insurance reviews, financial or property, to make sure you are completely protected. J.Price Insurance 314-776-4061

Tried to cancel my Policy could not get anyone on the phone…read moreLeft several detailed massages, no responds. Was charged with a renewal but had my Bank block the charge. So much for customer service especially if you don't want to renew. Glad I'm out!!!

I've been with Patrick Jones for almost 15 years, and he is great. It's not just his office --…read morePatrick calls and discusses policies with you. He handled a number of properties for me. He was always courteous, professional, and helpful. If you need an agent in the Hazelwood area, you would do well to contact Patrick.

Patrick Jones State Farm Agency in Hazelwood, Mo is the best ever! Patrick is very knowledgeable…read moreand helpful about my coverage. Rae is always knowledgeable and helpful regarding any questions!! And Carmen Young is great, too!! Can't thank them enough for their help!!

James Carlton is professional & kind. He really knows what he is doing and has created and…read moremaintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care.

I've had State Farm insurance almost 40 years, except for a brief misguided period when I listened…read moreto people who say if you haven't switched insurance recently, they're ripping you off. So yes, I briefly tried Geico but James called and let me know that my homeowners insurance would go up by more than I was saving with Geico. Lesson learned -- since then I ask for apples to apples quotes, and nobody can touch State Farm. The Farmer's guy came out, swearing he could get me a better deal, and then ended up sheepishly admitting he couldn't come anywhere close to the deal I was getting with State Farm. James' office reached out recently to ask me to schedule an appointment to review my policies. I frankly suspected it was a waste of time and that they would just try to sell me higher coverage. I was quite pleasantly surprised though. James said I had pretty good coverage overall, gently probed about a couple things I might consider adding (no pressure though), and most importantly, he pointed out several opportunities I had previously overlooked, which altogether should save hundreds of dollars per year. So not only was I happy to have gone to the appointment, but ended up wishing I had done so years earlier!