BEWARE. STAY FAR AWAY. If we could give a zero or below, we would. We were asked to pay well…read moreover $5,000 to help us with our tax problem. After weeks and weeks and added penalties and interest, NOTHING WAS DONE TO HELP US. Also after many phone calls, we finally got a call back where Lance Drury blamed a new lawyer. Still nothing was EVER done to help us. This is local at the Sunset Hills location, no mistake on location. We finally hired a true professional who didn't charge us $5,000 plus and got the help we truly needed to iron out the problems. What a SCAM you are running. Shame on you. You left a bitter sense with us. This is just a nice way to put how we were treated.

horrible I plan to sue for my money back they gave me one price promised so much then when it came…read moreto the paper work their promises were all on there but I already paid and there is no refund so stuck to get everything else on there I has to pay more then they want me to do all the work and then a year in they review only one levy is included and wanted more money and I paid then now they want 1500 more I already paid 6k for this and now I keep calling to set appointments no one calls back been almost 18 months still not taken care of still want more money and can't have a refund DO NOT USe them

The Law Office of Tracy A. Brown is my favorite place to work with. Tracy and her team are truly…read moreamazing at what they do. I do recommend them to everybody.

From the owner: Bankruptcy Attorney, Debt Relief through Bankruptcy,…read moreChapter 7 Bankruptcy Filings, Chapter 13 bankruptcy filings, Tax Debt Resolution, Tax Preparation, Minor Traffic Violation.

This is the most UNPROFESSIONAL law office I've ever dealt with. First off, the secretary is…read moreEXTREMLY rude and confrontational if you have an issue. Ms. Brown herself is never available. They charge more than five times what a single attorney would. Then continuously ask for MORE money during the years on bankruptcy. It is near the end of my brothers bankruptcy, and she has NO answers for him. She doesn't know when his last payment is ( even though she previously told him it was May 25) . She is the only one who can stop the garnishments, yet doesn't have this information !?? I could go on... I would not recommend this office if you are assigned Brown. This entire experience has been a nightmare for my brother.

The services I (and a family member) received from this agency was excellent. I initially…read morerecommended a family member go to The Law Offices of Tracy Brown to seek advice about a personal matter after the family member had researched and met with other attorneys and was not satisfied. While I did not know Attorney Brown personally, I was familiar with her through my former place of employment and she was very well liked by students, as evidenced by the end of their semester evaluations. The family member took my advice and went to her office, talked to one of her attorneys on staff and immediately hired them. The family member told me that they were VERY pleased with the service, and efficiency of the entire client/attorney encounter and process. As for me, a year later I found that I too would need legal assistance, and I went directly to the Law Offices of Tracy A. Brown without hesitation. I was fortunate to have Attorney Brown personally handle my case, which I did not expect. I went into her office a nervous wreck and left feeling like a weight was lifted and that I knew I had made the RIGHT choice. I am here to tell you, she stayed on my case from day one (1), kept me abreast of everything she was doing; i.e, researching, receiving, calls,and was prompt on my paperwork and followups. Whenever I was in a panic mode upon receiving disturbing news, I would contact her and she would quickly quell my fears and once told me "not to worry, that this is what she is here for, and I could ALWAYS call her, email her or stop by and that I was free to contact her anytime I needed to"....now that is what I am talking about a great attorney! She NEVER made be feel like I was bothering her. If I emailed her or dropped something off, I would have a response back immediately the next day. In my interactions with Attorney Brown, I found her to be very calming, pleasant, patient, understanding and showed genuine concern and compassion for me -- she NEVER treated me as a $$$ or a burden, and she listened to me and gave me good advice on how to handle situations during that time and in the future. I wish to thank her for all that she has done to bring me to a point where I can live my life without a burden that weighed heavy on me for a very long time. Thank you Attorney Brown, in my opinion, you are the BEST!!!!. Also, I was always treated well by the staff whenever I came in contact with them. I "HIGHLY" RECOMMEND HER FIRM if you are looking for great service, support and knowledgeable attorneys.

Called several times to get an appointment. Use to talk to someone live in the past. Today, nothing…read morebut a recording, to leave my name and number. Customer service has taken a nose dive here. If they can't answer their phones, why give them your business, is my motto. EDIT: Today, they answered the phone!! I asked what the fee was this year. I was told $165. I started laughing and apologized to the woman, but will explain it when I get there in a few days. EDIT: The lady dropped my price of $165 to $130 after our conversation about how her company is overcharging customers. She also made a mistake on my State return. I asked her to double check it and she omitted a 0 on a form. What I didn't tell her is, the same thing happened last year. Be aware of what your refund was last year if you can. If nothing has changed, don't hesitate asking if an amount sounds wrong.

A little change never hurt anyone... Let me preface this…read morereview by stating I'm a loyal customer of Liberty Tax and have been going to the Maryland Heights location for years. I noticed my w2s came earlier than usual so I called to schedule an appt. I couldn't get through to anyone so I called the Rock Hill location and spoke with Matt. He apologized for my troubles and was more than willing to take me in the same day. At that point I had to make a decision: do I keep trying my old place or try a new location? Since I already had my W2s and he had time for me, I went ahead and made the switch. Upon walking in to the Rock Hill location, i noticed how pristine it was and was instantly impressed. I've yet to notice an unkempt tax place but this one was immaculate! Not to mention, all the stops were put in place for Covid protocol, so I felt even more safe and comfortable being there. Matt was very warm, engaging, and personable. I should mention prior to me coming in, I had some concerns regarding my second stimulus, which I mentioned to him on the phone. As we were going through my w2, he took the time to throughly explain each section as well as give me the proper info regarding my stimulus. Any questions I did have were answered and he made it his job to make sure I had everything I needed. Matt made me feel as if we were old friends whilst still remaining professional. He definitely cares about his job and helping others and it shows. Thank you for taking such good care of me and I look forward to working with you from here on out!

I went to this firm asking for a consultation regarding my particular situation. They said that for…read morethem to review my case, I needed to pay them a retainer of $1500. Then they reviewed my case and said that they could not help me. I was charged $1323 for their "advice." I will never use this firm again, and I advise you to find a different firm!!

My husband and I recently took care of our estate plan with Steve. His office did a great job…read moreexplaining all the details and answering all of our questions. I will definetly be referring him to my family.

I have used Steve and his team for many years for my estate planning needs. Always professional…read moreand always feel very secure. I may not be worth millions $$$$ but I'm always treated like I am!!

SAVE YOUR $$$$$!!!I don't like this Law Firm at all! They are the only choice that you have with…read moreyour membership of Legal Shield. They could care less!!! When you call they take a message and ask you what is a convenient time for the attorney assistant to call you back. If I were you I would be sure to leave a time that is not convenient. Because I'm pretty sure they'll call you within that time frame. This is happened to me four times, and one of the times it was really urgent! I have had many other issues with them as well. Then when I complained about it I got absolutely no support from Legal Shield. If I'm ever sued I certainly hope they show up to court on time! Thinking seriously about canceling my membership!

I've been impressed on multiple occasions with the professionalism of Dubail Judge. As a…read moreLegalShield member I've used them for issues with insurance, taxes, an employer, a landlord, an inaccurate medical bill, and to review a contract (lease). They've saved me grief and expense and because I got advice on taxes - possible trouble with the IRS. Believe me, a letter from a respected law firm gets things done! They also will spend as much time on the phone with me answering all my questions, and since it's covered in my membership, I don't have to be worried about how much it will cost me. Any time I have a question or concern, I call the number on my LegalShield card and I'm on the phone that day with an attorney who specializes in my area of concern - Tenant/Landlord, Traffic, Tax Law, Employment Law, Consumer Law, etc.

Such a smart man! Understands and stays current on tax laws! His brain thinks at a high power…read morespeed!