Horrendous. Last year they ruined an expensive max mara coat. The shell shrunk but the lining stayed the same size. So they've washed it in the wrong temperature. I decided to take my clothes elsewhere but that they might still be ok to clean doonas... nope... they lose them and try to give you someone else's shabby doona, then refuse to offer any solutions or admit fault. I think I know my own doona!!!
Have lodged a complaint with consumer affairs. Full story below
Dropped a wool doona off at Blackburn drycleaners on 29 April. I was told it wouldnt be ready for at least two weeks
Went to pick it up on 29 May, but the doona they tried to give me was not mine.
My doona is a queen bed Australian wool quilt from Harris scarfe, has a satin sash across one corner and has quilting over the edges
What I received was a poor quality old doona, with no satin sash and an old faded tag with no writing left on it, that's how old it was. The edging on the doona was raw edging.
Straight away I said this is not my doona, the man named Jerry kept saying "I have no comment to make, we are very careful not to mix up the labels/receipts". Jerry continued to offer no solution, and continued to say no comment. However at one point he did say "humans make mistakes". I told Jerry "I have a similar doona at home from the same store, I will send you photos, and then you use those photos to please try and find my doona". Jerry didn't like that idea saying "we have so many doonas here, and repeating again and again we just go off the receipt /label we attach to the doona". I persisted that what they were trying to give me was not my doona, and finally Jerry agreed to receive a photo of my similar second doona (spare bed doona) at home. Jerry told me to leave the doona that was not mine there, which was fine as I did not want to take someone else's doona home anyway. I sent the photos of my similar doona to Jerry the same afternoon
2 June Jerry sends me cctv photo of me bringing in my doona, with a message saying "I hope this photo will help you recall something" which again depicts a doona with neat edging, not raw poor quality edging like the doona Jerry tried to give me.
I then asked for compensation, which has been ignored.
I've then asked for Jerry to send me a photo of the doona they tried to give me, including the raw edging, faded tag, the receipts and labels they stuck to the doona after washing. Unfortunately I am being ignored still
So I have paid $50 to get a doona cleaned, and now I have no doona. read more