Really nice bank all in all, like the belchertown branch the most. Never had any troubles with…read morefees, or anything really, friendly tellers and bankers.

From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.

I was pleasantly surprised today to find this location on my route. I was even more excited to see…read moresomeone that looks like me working here.. I received fast and efficient service. Still not used to this paperless format yet.

I really like this bank. The only issues I've ever had here were quickly resolved and the service…read moreis great. There's never a long line at the drive up or inside. They have all types of services and advice. I started my business checking there years ago and have no compulsion to switch to any other bank. If I were looking for a bank I would look everywhere and then stop in here last. That way, you won't have to come back twice.

My business and family has been banking with Florence for six years and they are everything I would…read morehope for in a local bank. Customer satisfaction really matters to them, the app is great, and there are never long lines or wait times.

I try to open a checking account today with my D L and social Security card in my checkbook from my…read morecurrent bank. The teller denied to open the account sighting company policy!!! now I'm a happy customer with a checking account at North Brookfield savings Bank on Main Street.

A couple of weeks ago, my wallet was stolen, and I needed to replace my cell phone (which was in…read morethe wallet), license, credit cards, the rest. I have ATM cards from two banks that have locations in Palmer, and I went first to the big/national bank where I keep most of my money. It was first thing in the morning, but they couldn't help me. I needed to make an appointment to come back after lunch. They weren't very friendly about it, either. So, I decided to take out some cash (I had my passport for ID) and go see the Country Bank branch. As I suspected, Country Bank was able to help me immediately. Deanna K. was the teller who saw me first, and she was able to issue me a new ATM card. Unfortunately, there is usually a 2-day delay before the card could be used. Carole Reuter, the Branch Operations Manager, was able to override this for me once she understood that I was in a bit of a jam, since I needed an ATM or credit card to go online and get a temporary license to drive. Both Deanna and Carole were extremely nice and accommodating and understanding. This is truly customer service at its best, and it highlighted for me the difference between a big-name big-bank and a local bank that genuinely cares about its customers. This summer, I expect to take out a loan for some home improvements. Guess where I plan to go? Thanks, Country Bank. I'm sticking with YOU!

Excellent service with polite people!…read more Support your local banks!

WARNING!! Do not bank here! They do not operate like a true CU. Fees for everything , will…read moreillegally fee you and not reimburse, will make it as difficult as possible to get FRAUD reimbursed to you. Some staff are nice but management awful. Attitudes and zero customer service. Any other credit union is 100x better, local bank Peoples Bank much better as well.

I go here and they charge my account for a bank statement the managers are beyond rude and…read moresarcastic I'm taking my money elsewhere and closing my account you employees are such pieces of shit who wants too pay over $5 for a stupid bank statement your bank sucks worse then any bank I ever dealt with