This is in regards to the receptionist, person answering the phone, very unprofessional and does…read morenot care about helping patients to get an appt. Called one time and was told they were closing early for winter weather and someone would call me the next day. No callback. Called again, put on hold for extended time period. This office could care less about scheduling any new patients.

I really like Dr A. She's very kind and compassionate. She explained well the 1st, 2nd or 3rd…read morepossible treatments. I feel very comfortable with her and I LOVE the fact that she has Christian reading materials as well as a Bible in her waiting area. This explains her sweet demeanor. I highly recommend her.

So, who wants to review their urologist, right? TMI?…read more But, doctor's offices are businesses too. So, I'm leaving a short but very favorable review for Dr. Chris Pace and his staff, with whom I've had a very positive experience. Dr. Pace has an upbeat and professional bedside manner laced with a refreshingly quirky sense of humor. His staff is personable and professional. I have nothing but good things to say about their office and patient experience.

Good doctor but often late if not VERY LATE with his appointments with no heads up until you…read morearrive. My time is valuable too and taking time off work to be there on time and then to be told he is running 2 hours late due to an emergency is acceptable once. But after three appointments like that, I had to fire him as my doctor. Sorry.

Had BHP with a very large prostate (200g). Dr Huddleston performed the HoLEP procedure on me about…read more2 months ago, and I am very pleased. He did a great job communicating how the procedure would work, and the risks. Turned out I had a prostate that like to bleed, so my procedure ending up being more challenging for him. As a result I did end up spending the night in the hospital (I was the last procedure for the day, so might have been different if I was the first). As it turns out, I'm glad I spent that night in the hospital, as the nurse kept fluids flowing through my urethra throughout the night, which I think was very beneficial for me. Had minor leaking for about a week, and since then life has been pretty normal. Stream is better than I ever remember, urges are less, and still training with Kegel exercises to improve control. Office appointments were always on time, and Dr. Huddleston took the time to answer all of my questions. Shout out to the nurses who draw blood as well; painless and quick!

The staff is rude and uncaring. Had an appointment for a procedure in Arlington clinic. Checked in…read moreat 2:00. Appointment was for 3:30. at 4:00 I asked how much longer. Someone put us down as a no show. Resche filed for 3 weeks later. Dr Huddleston was very good. Found out husband has cancer in bladder. Husband did not pass work up for surgery. Some rude person called up and rattled off something and said morning or after noon? For what I said. An appointment she said. I said you pick. I called back to talk to whom ever it was that called. The person at the frontt desk was rude saying you have an appointment on Dec 30th. For what I said. A procedure she said. I said cancel It. This staff needs to go!! they are destroying his practice.

Doctors are amazing and staff is wonderful! Never did me or my wife wait over our appointment time.read more

Nice office! Good Doctor! When you walk-in you register and there is a sign that shows the wait…read moredelays for each Doctor. Says 10 to 15 minute delay. You sit down and wait and wait, 25 minutes later they call your name, put you in a room and you wait some more, 10 more minutes. My time is valuable! But I like Dr. Frey and so I wait and wait...for 5 minutes of his time Other Doctors in the area are more timely so this is what I am comparing this visit to. Also, this is my 2nd visit here so the same thing happened the 1st. Would you say something to a Dr. about keeping you waiting?

This review pertains to Dr Bailey at Urology Clinics of North Texas. Quite possibly the WORST…read moreExperience with a medical professional happened here!!! He did great getting me in ASAP for my 11mm stone and lithotripsy procedure... but they did not follow up (on an anesthetic procedure!), they attempted to schedule no follow up Appt either. And they did NOT reach out to me about getting my stone sample! And I worked hard for those stone collections! That should have been my first clue... .....AND THEN.... Now my biggest concern is my most recent visit. I went to the ER for basically kidney pain, headache, lethargy and vomiting. They did a UA, urine culture and CT among other things. The ER doctor and the radiologist BOTH agreed I had a significant kidney infection. After 3 days of not getting better, (per the ERs recommendation) I went back to the ER and had everything repeated and that time they said I had a urine infection. I booked an emergency Appt with Dr Bailey as this was my recommendation and was absolutely *heartbroken* and shocked by this visit. After 2 hours of waiting at an appointment I, myself, arrived early for, Dr Bailey came in. He basically sat down, stoned face and said rather quickly, "I read the reports and you're fine, no infections at all" and basically went silent, stared at me. As I started to cry (because am I crazy? Was the pain real? Can I trust the ER? SOMETHING had to have been wrong with me!?) he just left the room, tears streaming down my face. No elaborations, No apology for his behavior, and no "let's do our own tests to confirm etc" NOTHING. He also gave me the impression to stop all antibiotics because I have nothing, right? But it gets better.. The following day I had a follow up with my endocrinologist, a wonderfully gifted doctor of the endocrine system and internal medicine. She read the reports, the CT scans saw the UA. She told me I definitely have a kidney infection. And confirmed for me to continue the antibiotics prescribed from the first ER visit. Ever since his *appalling* treatment and my terrible experience, I've been thinking about it a lot and feeling sad/mad/upset/let down over and over. I made the decision that other people needed to know about my experience through these reviews and to immediately change to a different urologist myself. Basically *please* do not go here or you'll receive below standards of caring, waiting hours for an appointment and zero compassion from Dr Bailey.

This place has messed up my billing twice. They forgot to use my insurance the first time. Then the…read moresecond time I paid cash and I got a bill saying I owed more.

NOT at all impressed. Treated as a number without anything similar to a good bedside manner…read more Staff seemed bothered when asked a question or for clarification. Given the type of care they offer, I'd expect a more friendly and compassionate level of care. Very disappointed.

Went for my vasectomy. Told me he was feeling okay, just a little shaky. When he left the room, he…read moretold me he was going to go watch the instructional video. When he used a rubber band to hold back my p----, he told me I'd only have to leave it there for a few days. He told me if my scrotum was sore, have my wife rub oil on it for 20 min. a day for 5-10 years. All of these things sound funny out of context, but when you're a patient about to undergo a surgical procedure, you need to know you can trust the person and that what comes out of their mouth is going to be serious. None of this would have been such a big issue if he had presented them as jokes, but his voice remained a constant, monotone deadpan, that made it impossible to determine when the real medical advice ended and the jokes began. He doesn't even crack a smile. Just a stone faced expression the entire time. And to top it off, the whole time I had to listen to some Christian radio station, which made me very uncomfortable. I also had to pay a $500 copay upfront with zero options for a payment plan.

If I could give the office no stars I would. I have been going to this office for about 2 years or…read moremore. I have only seen Dr. Gordon once. That was on my first visit. Every time since I have seen the PA. I am not sure where Dr Gordon is. I had a procedure scheduled for kidney stones. The hospital didn't have me scheduled. Every time you call the doctor's office you have to speak to an agent. I was on hold 20 minutes at a time trying to get the mess straightened out. I talked to over 10 people that day. One person says, " I don't even know why they put you to me?" The doctor's office blamed the hospital. So I had it rescheduled for Tuesday. Over the weekend I had to go to the emergency room for pain. The PA had not given me strong pain meds. So I wouldn't have spent money at the emergency room if I had the procedure when it was supposed to be scheduled . Then once again the procedure was not scheduled for the 2nd time. So I go through the whole thing once again. I was told by the doctor's office to get a x-ray before my post op appointment. I never had heard of getting your own x-ray the doctor's office always schedules that for you. I call the x-ray facility. They say, "We need an order from your doctor before you can come in," I call the office and someone was supposed to call back and never did. I had to call again the next day. The lady at the office said, "You don't need an order before you go, they can call us. " I said, "No they said they need an order before." I explained I needed it done today before the post op appointment tomorrow. She then hung up on me while I was speaking. At my post op I told the PA all the troubles. She said sorry but pretty much blew it off. She said, it was just a coincidence that it happened so many times to me. I highly doubt that. It has to be happening to a lot of patients. I have never seen such an unorganized office. I was told I would get a call about my radiology report. I never did so I called back. No one ever has returned my call. So I am done at this point. I faxed a authorization to get my records sent to another urologist.This was almost a month ago. No big surprise here! I got a call from the new urologist office that they had not received my records. So I call and leave a message. No one calls back. I call again the next day.She says, "Oh I don't know why they didn't get sent." I said, "Can you send them today?" She said she would do it right then. Then they never got them. So I call again. She gets a attitude with me. She says," UGH!!!!" I tell her she doesn't have to get an attitude with me. She didn't say the end of the day. I have never experienced an office with such rude, incompetent, and unprofessional people. I have never been talked to this way at a doctor's office ever. None of this was my fault at all that things weren't done or scheduled right. The PA and Dr Gordon were polite to me but I won't continue to go be treated this way by their staff. Quite frankly it is scary that they can't call back about a test or schedule correctly. I have never written a bad review of a doctor's office, but this one is certainly justified!

Took my mother-in-law for third visit with Dr. Gordon yesterday. We met in her new office in North…read moreRichland Hills. I am always delighted with Dr. Gordon's knowledge and patience. She shows amazing bedside manner in a situation that most people would find quite frustrating. I love it her low key approach to pharmaceuticals, and her more natural recommendations. If I am ever in need of a urologist for myself, I'm going straight to Dr. Gordon at USMD!