I had an excellent experience with this urology practice. The staff was professional, friendly, and…read moremade the entire process as stress-free as possible. They reviewed my imaging promptly and contacted me quickly with the results, so I wasn't left waiting or wondering what the next steps would be. After confirming my kidney stone, they scheduled my procedure much sooner than I expected. The surgery went smoothly, and everything was explained clearly beforehand. My recovery was easier than I anticipated, and I felt well cared for every step of the way. I truly appreciated how efficient, organized, and compassionate everyone was. If you're looking for a urology practice that communicates well, acts quickly, and provides excellent care, I would highly recommend them.

People that are in the medical profession should have a heart for the patient. It is so much better…read morefor the patient's. Time is valuable to everyone, LEARN how to schedule appointments. 3 hours to wait for an appointment scheduled is so unnecessary and unprofessional and uncaring

This is in regards to the receptionist, person answering the phone, very unprofessional and does…read morenot care about helping patients to get an appt. Called one time and was told they were closing early for winter weather and someone would call me the next day. No callback. Called again, put on hold for extended time period. This office could care less about scheduling any new patients.

This is the worst experience I've ever had at a doctor's office…read more I don't recommend this office at all, find another office. 1. The front disk lady is so rude, unfriendly and not nice to patients. She is unprofessional and didn't show any respect. I didn't feel welcomed and I felt that she was profiling me. 2. Even the other nurse wasn't that friendly. 3. There is no privacy, the office is not designed to be a doctor's office, you can literally hear everything from the exam room. 4. The whole staff members including the doctor need a lot of training on how to treat patients and how to be professional. I won't be back to this office, I wish I never came to this office

Money Over Customer Care, Extremely Upsetting Experience. I provided new insurance details as…read morerequested and had my appointment scheduled a week prior, on my appointment day I'm told I'm put in as self pay and it would be $600 for the visit. Rather than informing me that the insurance was not in their network and considering the drive and time taken out from my plans I was placed as "self pay" after providing details.. And!!! They also called a day before to tell me to pickup and take a prescription for my appointment date but completely left out details about the insurance I provided not covering my visit. Extremely upsetting and disappointed with the lack of consideration and that the priority was on having a prescription picked up and a goal to collect $600 as a self pay

These people are always a problem; it takes multiply calls for your prescription refills it's…read morealways someone else's job they never answer the phone, and you have to leave a message. even when you request it they do not call back and it's the same thing for the pharmacy as well. You would think management would read these issues and truly be concerned. Hard to believe they pay no attention it's systemic. And if it's a Friday....FORGET IT!! ITS NOT HAPPENING no matter how many you call. 2900 Acme Brick Plaza, Fort Worth, TX 76109 Closed · Opens Mon 8 AM · More hours (817) 871-9069 2/27/2026

Can't accommodate a New Patient…read more Who is running this office? It has a large staff, who seem congenial and nice, but only a few are working. No one looked like they were in charge. They are abusing one of their USMD Urology consultants by scheduling me (a new patient, not sick) at 0930 on the Tuesday after the Memorial Day weekend. I'm a retired Family Practitioner who ran lots of offices and can't help watching how offices operate. When they hadn't called me by 10:30 (with a full bladder for over an hour), and seeing many (old male) patients come in with distress I asked them to reschedule me. The next available appointment was the day after the July 4th holiday! So this is not an isolated case. I told them no thanks.

What a great doctor, horrible office team. I was schedule for a bladder study, I show up at 8:10…read moreand Gaby said she wasn't going to see me because I was late . I was never told I had to be on time, I was under the impression everyone has a grace period. I told her my husband had to call out from work to take my kids to school, then she says "well I don't know if I can even get the machine to work". Basically she gets mad at me for being 10 Min late and yet, doesn't give me a curtesy call to tell me she was having problems with the machine . Super unprofessional front office staff, Gaby kept laughing at me being so upset that they wasted my time . I will be taking my services to Michael Edward Carley in Dallas, with higher ratings . If you can get pass the crappy office staff, this place would be a 10. Check out their other Google reviews, front office staff needs some major adjusting . What a shame !

Dr.Hantes is a phenomenal surgeon, gentle thorough caring and knowledgeable! I've had to have two…read moreseparate surgeries over the years by him. I have complicated health issues and he's navigated around them without any issues and no secondary problems. His staff is courteous, prompt and helpful. I'm two days post-op now and in minimal pain he took great care of me once again. My wounds look great and inconspicuous in places where previous scars were. Extremely happy about that! Highly recommended, my previous surgery was 6 or so years ago and also no complaints or complications. That one was more intense. Same experience and why I came back to him.

My primary care provider referred me to this clinic. I first met Dr. Bailey on May 21, 2025, and…read morebrought my recent blood report dated July 21, 2025. He explained my PSA results, he did poke me rear and did whatever needed and although he found nothing concerning, he suggested a follow-up appointment after three months as a precaution. FAIR. I returned on August 27, and they drew blood for another PSA test. I began receiving repeated text reminders to schedule an appointment. On August 29, I called and spoke with Shree, requesting a copy of my test results so I could review them myself and be prepared for the appointment. She firmly stated that they do not provide reports. I explained that since I am paying for the test, I should be entitled to the results. Her response was that it was simply "not their policy." I called again on September 2 with the same request and received the same answer. While the doctors at this facility may be competent, I believe their policy is designed to keep patients coming back unnecessarily, like a revolving door, in order to maximize revenue. This leaves the impression that patients are being treated more as a source of income than as individuals receiving care. PATIENTS IN THIS FACILITY ARE USED AS MILKING COWS.

The doctor I see at this location is Dr. Smith. Dr. Smith provides excellent care and is a great…read moredoctor. Unfortunately, dealing with the office staff is unbearable. The staff is rude, insulting and difficult to interact with. This has been my experience anytime I've interacted with them in person or on the phone. On numerous occasions I've witnessed other patients treated the same way. I will find a new doctor for these reasons.

Saved my life when I got kidney cancer. Nicest person. Great doctor! Very compassionate !read more

Problems with billing and canceling appointments. You can't get anyone on the phone or get a call…read moreback. Cancel an appointment on their voicemail the day before and receive a bill for no show. They need to work on their customer service because it's no good. Finally got someone on the phone and she then hung up on me.

I can give 100 stars to Dr. Cuascud. She has extensive knowledge in her area and is always up to…read moredate with the latest in her field. Her integrity is indisputable, and I recommend her.

Dr. Cuascud is passionate about what she does offering a wide range of services and expertise. You…read moreare in great hands in her care!