I came to Dr. Snooks office with an eye infection due to poison oak exposure. My eye was swollen…read moreand red. Dr. Snook was repulsed by the look of my eye and was apprehensive to touch it due to the obvious infection. He couldn't see a scratch or object in my eye, and handed me a few samples of lubricating eye drops. He said nothing about prescribing antibiotics. I left the office frustrated because I felt I needed antibiotics (eye cream and oral antibiotics) My eye continued to worsen over the next week and my vision was starting to be affected. I made another appointment, but Dr. Snook was on vacation so I saw Dr. Elias instead. While at this appointment Dr. Elias confirmed that I do have a severe eye infection. He prescribed oral antibiotics and an antibiotic eye cream. He said Dr. Snook did call in an antibiotic eye drop medication at my initial visit. What's so frustrating to me is that Dr. Snook did not mention to me that He was prescribing an antibiotic. If he did, I would have picked it up at the pharmacy and used it. At that point my eye infection was so inflamed. I have been dealing with this for five weeks now. It is taking a long time to get the infection and bruising to clear. Although Dr. Elias is very nice and professional, I'm not impressed with Dr. Snook and some of the staff. This morning I called to confirm my follow-up appointment. (I still have a bruise on my lower eye that looks like a black eye.) I gave my appointment time and name to the employee. She said in a snippy tone of voice, "I do not need your name, I need to know which city your appointment is at!" (This group of doctors have offices in Denton, Lewisville, and Flower Mound). I answered, "Denton." When she confirmed my appointment, I asked her what her name is. She again brusquely replied, "Theresa!" I responded, "Theresa, you don't have to be so rude to me." She immediately apologized for to me. I accepted her apology. When I arrived at the office the front desk staff notified me they can't accept our insurance as we need a doctor's referral. I told them our insurance did not require a primary care Physician's referral and if I wanted to see Dr. Elias today I would need to pay 100% out of my pocket. I asked them to call my insurance company. They did, and found out that I do not need a primary care physician's referral. They apologized for the error.

I had great eyesight as a child/young adult, so my first experience with an ophthalmologist was…read moremany years ago when I had a blood vessel burst in an eye and went to another ophthalmologist in Denton who made me feel stupid for being concerned, telling me that "we don't worry about such things". Many years later I starting seeing zigzag halos of light periodically and made an appointment with Dr. Snook. I was so afraid that this too was going to be nothing to worry about and that he also would be upset that I had wasted his time. That was not the case. He cheerfully said that he knew what was wrong, that it was nothing terrible, but that he would do a full exam first to see if there were any other issues before discussing what I had. During the exam, he informed my that I had a mole on my eye. I did not know that a mole could grow on one's eye, and he talked to me about how people can develop melanomas on the eye and to watch the mole for changes. After finding nothing else of concern, he said that I had ocular migraines and explained about them. After several more years I found out that a relative had Fuch's Dystrophy and had Dr. Snook examine me for that. Again, great "bedside" manner and very informative. About three years ago my vision very quickly started to deteriorate after I had a sinus infection. I could only see things close-up and anything more than a few feet from me was very blurry. Dr. Snook did a thorough exam and told me that I needed to go to my regular physician and get my blood sugar and cholesterol checked. He told me my corneas were swollen from high blood sugar. He said that he did not see any permanent damage and that I needed to get my blood sugar under control and that my eyesight would gradually return within about 6 weeks of my blood sugar evening out. Sure enough, he was correct. I like and trust Dr. Snook and have referred him to my parents, who also both like him and have found his advice to be correct and useful, and would recommend him to anyone else looking for a good Ophthalmologist.

4 days after my exam and still haven't received my prescription. I have requested on numerous…read moreoccasions. Avoid at all costs...

I don't usually post reviews unless I have an exceptional experience. But Denton Optometry takes…read morethe cake on customer service. I just wanted to say thank you to the team there for going above and beyond for someone who was not even a customer yet, we are now. There is a snowstorm coming in and my wife was in need of some help with her contacts. They not only resolved the problem but they truly went the extra mile for my wife. Thank you Denton Optometry, we are very thankful!

My wife and I are in our second year as Dr. Ku's patients. He has taken great care of our eye…read morehealth. Dr. Ku is very knowledgeable and efficient, advising us on the state of conditions he has found, and not charging extra for additional procedures for conditions we don't have. He advises us on nutrition and care for our eyes, in addition to the prescriptions he gives for corrective lenses. His medical and office personnel are professional and friendly, and we've always been seen no more than 10 minutes from the time we arrived. We have had great experiences!

I went to Dr. Ku's Lewisville office and was extremely disappointed. I had a 10am appointment and…read morestill wasn't seen after two hours. When I asked the nurse how much longer, she replied that there were two more patients ahead of me. I left without seeing a doctor . I understand Dr. Ku is listed as the 'best' by D Magazine. I have a very low opinion of someone who is not respectful of other's time. I understand that physicians run late but not once did someone offer an update. I went to Dr. Ku ten years ago and had a 15 minute wait. Over two hours is unacceptable ! His office in Lewisville is a large cattle call . I was escorted form one waiting room to a second waiting area. IA nurse told me if I wanted service to go see a doctor in Southlake or try to have an appointment first thing in the morning. ) The attitude in the office was one of arrogance as if I should be thankful that I was even given an appointment. I will never refer anyone to this practice. D Magazine should take Dr. Ku off the best list. and issue a retraction.

Excellence experience. Will recommend to anyone in the areas…read more They service both with doctors and the people that assist you selecting your eyewear are great. Ask for Dr. Naquin and Emily to assist with your frames.

Very professional and clean office. Exams are thorough and all concerns are answered kindly and…read morewith great professionalism.

I cannot recommend this place enough! Dr Jackie Sugianto is amazing, and the entire staff is…read moreincredibly helpful and friendly, from the staff at the front desk to those helping you get price estimates and payments a the end. I will be sad to leave this place due to a move, but recommend it to anyone looking for quality care, reasonable pricing, and lots of appt availability! My only wish is that they took Care Credit or did payment plans, but this doesn't take away from the rating, just something to be aware of.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

They got me right in when I had a scary eye problem. Their high-tech equipment made the diagnosis…read morequick and efficient.

Fast, courteous service; accurate prescriptions. Pleasant people and conveniently located.read more

I Denton Optometry with a problem, and they got me in the same day. They understood it was fairly…read moreurgent and I couldn't get over how they made it a point to accommodate me. The staff was very friendly and helpful with everything from directions to insurance. Dr. Crader was attentive, understanding, and kind as he evaluated my eyes and recommended treatment. Highly recommend Denton Optometry and Dr. Crader! Remove review

Everyone was really nice here. Came in as a new client and they scheduled me quickly. My experience…read morefelt safe regarding Covid precautions. My temperature was read as I entered, everyone wore masks. I asked them to order my contacts and they received them in two days or so. It was a great experience, thanks to everyone working there!