I just wanted to let you know we are very happy with the service and attention that Marcus provides for our pool. He is an outstanding employee. Karen Weimar 14436 Stacey Rd. Jacksonville Fl read more

We have been using North East Florida Pool Service for over 3 years. They maintain the pool and are just a phone call away if any problems arise. This service is very important to us due to being away from the house for about 5 months each year. There have been several different people who come to the house to service the pool - probably just as difficult to retain good help in the pool business as in other businesses. Each one has been friendly and knowledgeable about pools. Our current service person, Candace, is awesome! Diane H St,. Johns, FL read more

Do not hire North East Florida Pool Service to take care of your pool (cleaning). They change cleaner personnel all the time, and don't even try and call Will for help.... That's a JOKE!!!!!!!!!!!! How do you run a business that doesn't have your records on site??? I called twice, in one day, complaining about the status of my pool and I never received any response. The chemicals that were added to my pool ruined our clothes, not acceptable. I was doing most of the work for them... cleaning filter, overflow, etc.... When I emailed to cancel the service Will wanted to know what's wrong... I personally think that Demetrius should pay my bill. DO NOT HIRE THESE PEOPLE TO CLEAN YOUR POOL... Your better off doing it your self for what you pay. The repair side of the business has been very helpful, but they don't have anything to do with the service / cleaning side... read more

We have been with NE Florida Pool Service for 9 years and love these guys. My pool has never looked better. I work from home and Marcus from NE Fl Pools comes weekly; this guy is great! I've had pools my entire life and he's taught me a thing or two. Hats off to Marcus and the team! Thanks, Gary Tice read more

Absolute disgrace of a company. Wish we had cancelled much sooner. Attitude and condescending tone over the phone when we had a complaint. They also wanted to replace the whole pool pump when all it needed was a rubber gasket and o-ring and grisly overcharge. Our pool was dark green for 3 weeks too. Constant under par service provided. They suck at their job(s) AND they have attitude problems. Shame on you and the way you treat your paying customers. read more

Alex & Simon did an exceptional job replacing a broken pump and heater. They are professional and determined. Thank you!

They used to be terrific. NOW, to us, THEY SUCK. Had good service for years from John, then Don. Suddenly, Don was gone and a new guy showed up. Did NOT do much of anything, except chemicals - when I called to complain to "Tom", Tom said he would talk to him. When the same new guy and didn't do much the next week, again we called "Tom" who said that it was thundering and lightning in Jacksonville, so the new guy didn't have to do much if it is lightning. It was not lightning at our house before, during or after his 5 minute visit. He didn't want to do the job, so we fired him. Terrible service from the new guy, and Customer NoService from Tom. Stay away!!! read more

I have a rental property and I hired this company to start cleaning my pool four years ago and they were supposed to let me know if there were ever any problems with the pool, so when I went to sell the house I just knew the pool was the one thing that I did not need to worry about until I got there and boy was I wrong Northeast Florida pool company really let me down The pool and liner out by 4 to 5 feet in several sections and the pool was and is completely green they tell me that they put 7 1/2 whatever of chlorine in it and there's just no way because the pool still green and I have even been buying chlorine to put in it myself. When I complained awls I got was an email telling me everything they had done for me and that I owe them money for some conditioning treatment that I never even asked for or approved they said they would write that off I thought that was really nice of them considering I never even knew I owed it. Bottom line, I recommend you go with another company read more

I've had this company for almost 3 yrs and it has been an up and down relationship with them, their turnover rate with actually pool cleaners is insane I've had probably 6 or more cleaners in the last 3 yrs and every time a new one is sent out noone comes with home to show him anything or if he knows how to the the job. Very recently my pool was cloudy and the pool wasnt swept up from the last week the guy was here I looked at my filter and it was like an dark avocado green due to the fact that it wasnt cleaned in months because the cleaner hasn't signed the form their supposed to when I called the office I either spoke with an owner or manager and explained the issue and sent pictures he first tried to put the blame on me instead of answering why am I doing the job for the service I pay for. Long story short they didn't want to credit me a full month of the work that hasn't been done but only a weeks worth and did not send anyone out to fix the problem they caused. I highly recommend you not use this company because you will end up working on your pool yourself and as a Active military service member they have no respect towards the service have done for this country for now 20 yrs because I try to explain I'm in the service and can not pay this money and also take the time out that I dont have the person I spoke to didnt care. read more

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I think the pool services is great, Just got a new sand filter a month ago, but had trouble with my pump this morning and Mike had it going again in about 3 minutes, I am a widow and old and not to smart about fixing things. The first day he was here my dog which is a rescue dog and 12 years old made up to him, and she is usually scared of strangers. thank you Mike keep up the good work Judy H. read more