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    North Facilities Center

    5.0 (1 review)

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    5 years ago

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    Department of Public Social Services - FLAGS

    Department of Public Social Services

    2.0(32 reviews)
    1.7 mi

    The first visit was great. A supervisor Lady saw that I was handicapped and was waiting a long…read moretime. She got me in to see a worker right away. Second time I was there, I waited 3 hours and saw all the people that I was in line with that was behind me,go ahead of me and I was left. My number never showed up on the screen and No one called out my number. I made sure I was in front of the screen and didn't even go to the bathroom of fear of missing my number. Finally, I got up to ask one of the workers by the door and and asked how far I was in the que? He told me my number was called already! I said, NO, it was NOT. I told him I watched for 3 hours in front of the screen and I was never called. He called a supervisor man to come help and he, took my number ticket and I was told to go back and sit down. I waited and waited and the supervisor never came back to me. I asked where he went and was told he said he would come back. He never did. I finally saw the sweet lady supervisor and asked her to help. She finally assured me me that she would get my number called again and to listen for it. Another 1/2 hour and finally I was called and it only took 5 minutes with a case worker. Almost 4 hours in pain as I can't sit for too long, both legs go numb and buldging discs in my lower back and neck were throbbing. I can't stand for too long either. I have a ankle impingement, and plantars fasciitis in both feet and sciatica. It was a bad day for me to wait that long . I don't know why but they have done this to a few people that was there too and I was one of them. I over heard some of the workers complaining about customers and some being rude to customers who don't speak English so well and be condescending towards them and belittling them. Such rudeness should cease. The one women who is kind, and making sure everyone is being taken care of was the supervisor . She was very understanding, spoke kindly to everyone. I know you all see some crazy people up in there but, you should do your best to speak and talk kindly towards others. Get off your cell phones and always be ready with a kind face and be helpful. Thats the job you signed up for. If you continue to complaine, maybe you should look for another job. We need a system of people who want to help others.

    Helping my neighbor- needed to get him a new cal fresh application and replacement card. Got here…read moreat 11:30am- it is now 3:39pm I needed to do two other errands- and I mean NEEDED but I may not even be able to get my meds before the pharmacy closes at 5pm There is NO EXCUSE He did his interview 45 minutes ago, still waiting for the card Why does it take SIX HOURS to do this?

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    Department of Public Social Services - No one ever answered

    No one ever answered

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    Department of Public Social Services - Didn't know what that line was for....Uhhh...

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    Didn't know what that line was for....Uhhh...

    Social Security

    Social Security

    3.1(64 reviews)
    5.3 mi

    There is plenty of parking out front. Two lines, one for appointments and one for walk-ups. I…read moreaccidentally stood in the walk-up line (no sign) until I noticed a sign across the way for appointments. Security guard asks questions like name and if you have any weapons, then leads you inside. Metal detector then wait for your name to be called. They have a screen with window numbers and customer numbers, but it didn't seem to update. They just called my name and which window, like the DMV. The young lady at my window was terrific, very friendly and personable. I needed to change my address which you can't do online or over the phone. She seemed surprised that this could only be done in person. Yes, it doesn't make sense to me either, but probably for security? After updating my address, she offered to print out a current copy of my social security statement which was very helpful. Overall it only took about 15-20 minutes to get in and out. I definitely recommend making an appointment although I did it a month ago, so if you need something faster, you may just need to wait in the walk-in line.

    Horrible! Don't bother calling if you need to speak to someone at the office. I called at 9am and…read moreafter 15 minutes of waiting a rep answers from TORRANCE! they can't help me because I need to speak to my local (Long Beach) office. I try again. This time wait 25 minutes. Another person picks up from A DIFFERENT OFFICE. I said I have to speak to someone at Long Beach. She said when they can't pick up they transfer it to a different office. She tried to help me get connected to Long Beach. Waited 40 minutes and someone picks up from THOUSAND OAKS. I said to this person it's ridiculous that Long Beach is transferring to other locations because other locations can't help. When you are told you have to speak with your local office, you have to speak with your local office. Just waisting the day being put on hold and resolving nothing. They need to go back to the old way. If it's too busy the recording will say call back and the call is disconnected. That will help everyone not waisting their time to talk to someone who can't help them because it's not your local office.

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    Social Security
    Social Security
    Social Security

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    North Facilities Center - publicservicesgovt - Updated September 2026

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