On 5/13/25, my child complained of her arms hurting after pick up. I checked her arms and saw roughly 50 scratches between both arms that went back to the elbows. Immediately, I messaged the director and teachers through the app with photos and explained that my daughter said a peer in the class grabbed her arms. I went in the next morning to speak to the director, Madeline H. She saw the cuts and told her to stay away from her and tell the teachers when something happens. My child said that a teacher did scold the girl but there was not an incident report, nor was I notified.
That evening, (5/14/25), I picked up my child an hour early and ran into the child who attacked my daughter , along with her mother. I asked the mother if she was spoken to, in regards to her child assaulting my daughter. She said No and did not know what I was referring to. We went inside the facility where Madeline said that she spoke to the child. I said "You were supposed to speak to the mother before she left. That's what you said you would do". She replied "We're not doing this here". I said "Yes we are! My child was assaulted. We will speak on this!" Madeline then grabbed a teacher by her arm and had the mother and child go to her office, with the door shut behind them. I was outcasted without any information. I went home with my daughter. I observed that I did not have a witness but a black mother did . Interesting. Then, the next day, against my will, I brought my child back as I do not have alternate childcare. I was informed through the app that my daughter was transferred to the multi-age classroom "for the safety of all the children". Mind you, my child was attacked, not the other way around." I sense that Madeline must've be en intimidated by this mother's race or else why wasn't that child moved when she was the assailant ? That was my daughter's last day! I am horrified and appalled that my 3 year old had to experience this by a child and from a child care provider. I reached out to Madeline's superior who did say they were going to do a full investigation but it's challenging when they do not have cameras in the site. In addition, they would constantly feed my daughter crackers for snack, which I requested healthier options such as cucumber slices but Madeline claimed she had to check the budget on that. No update was ever provided so I brought in healthy snacks for my child to have there. Furthermore, the last 3 hours that my child was there from 2:30p-5:30p, my daughter only did free play. There were no updates or photos during that time. I questioned Madeline in this and she said they are looking into hiring another staff so that the children can go outside during that time but my daughter was there for 6 weeks and it was this way the entire time. I absolutely do not recommend this site and hope they terminate the director from her position after all of this. I was gaslit and dismissed. To be paying $440 a week for a subpar experience for my child in a pre-school setting is unacceptable. The director not following through protocol is unacceptable. Do NOT bring your child here. I cannot speak on the other sites but the North Haven site needs major changes with staff, proper training , dietary changes to their menu and a revamped schedule for the afternoon. read more