Worst customer service I've felt with in many years . I've now gone months with my constantly…read morefollowing up to get service and it's always a late reply with another excuse after another. I've literally begged for service for so long now- instead of telling me he was too busy - just lead me on and on and one. You've fully earned this bad/ negative review and it's 1 star. Folks: if you're looking for poor communication- poor follow up and lack of ethical business practices- than look no further. This is the place you get it all. I just hope his scheduling performance isn't indicative of his workmanship quality.

Worst customer service experience I've ever had. I asked, for the first time ever, about some dirt…read moreleft in the bottom of the tub after a cleaning. He called to tell me off and quit. I guess because I asked about the dirt, but honestly I was so confused by the whole experience. I am positive I wasn't rude or overly demanding. Just asking. So strange.

Integrity Pool & Spa lives up to their name ! Gavin has opened and closed our pool as w ell as…read morerepair and service our Hot tub. I have been impressed with Gavan's trouble shooting ability as he has helped us make our pool time more enjoyable and maintenance streamlined. I highly recommend Integrity Pool & Spa for all your needs !!! Larry Bieber

Lost a pump and needed a quick turn. Gavin was at the house quickly and was so responsive!read more

We had two really great guys who were very knowledgeable and helpful. We had other companies out…read moreand they were unable to locate our leak. We appreciate that they were thorough and diligent and found the leak for us. We highly recommend to call them first don't waste your money or your time with another company.

From the owner: The #1 Leak Detection and Repair Service in Coeur d' Alene! Our local, family-owned business has…read morebeen taking care of customers in the Inland Northwest and Montana since 1994. American Leak Detection is the industry leader in accurate, non-destructive hidden water and sewer leak detection. With comprehensive field knowledge and industry-leading technology, we provide accurate, non-invasive leak detection and repair services that locate everything from pinhole leaks to sources of water intrusion in your home. Our expertly trained technicians go through one of the most rigorous training programs in the country to guarantee seamless workmanship. Specializing in leak detection services for Residential, Commercial, Industrial, Insurance, and Municipal clients as well as Water District Surveys. We are consistently rated Best Swimming Pool and Hot Tub Leak Detection of Coeur d' Alene; Best Water Leak Detection Companies of Coeur d' Alene; Leak Detection for Under Slab Leaks; Locating sources of high water bills; Leak Detection for Main Service Lines; Leak Detection Services for Hotels and Resorts; High Water Usage Bills and High Gas Bills; "Mystery Leaks" Detection and Repair Services; Non-invasive water leak detection and plumbing repair services; Crack Injection Repairs for Basements and Foundations; Locating Irrigation leaks and leaks in the yard and more!

We had a very poor experience with this company. I very much enjoyed meeting Rob, of this husband…read moreand wife team. But unfortunately, the leak we had asked to be fixed was not repaired during the four hours we were charged, one and a half hours of which were spent simply waiting for the spa to fill, which with appropriate communication, we would have done prior to his return that day. I have to admit, I was very disappointed with the lack of communication and response after finding the leak unfixed. Secondly upon calling Susan, at the store, She was very dismissive, rude, and could only respond with multiple excuses as to why they didn't give us a call back and how busy they were. She would not consider modifying the bill to accommodate the unproductive time. We will still pay the full balance, as not to undermine a small business. We will, however, be going with someone else now. Not a business I would recommend returning to or using in the future. Not professional.

From the owner: Our business specializes in pool, spa , steam rooms and saunas. We replace pool Vinyl liners…read moreelectronics salt water conversions and much more. Competitive pricing friendly service.

These folks know what customer service means! We called with a problem on the afternoon of…read more3/17/22, by 5 pm our hot tub was fixed, THE SAME DAY! Our problem was fixed within 3 hours of our call, now that is impressive. We purchased our hot tub from Northwest Spa & Pool, it was delivered & set sometime around Christmas of 2017, it was still under warranty so the service call cost us nothing! This is our second Jacuzzi hot tub in 16 years, I can only think of 3 problems over all those years + we have had incredible service both here in Spokane & Elko Nevada. Jacuzzi's are that well made & nothing moves water like it! If your looking for hot tub, buy a Jacuzzi. If your in the Inland Empire buy from Northwest Spa & Pool. Awesome customer service in an era where customer service is only a memory. Robert Berning Spokane, WA

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.