I think of all the insurance people I have worked with over the years, these guys have it down pat…read more!!! Lowest price I found, Quality rated companies, and great service (nice folks) Decatur GA has it made

Focus has great customer service and they are always ready to help. Prompt courteous service.read more

Let's face it... talking about insurance just isn't that exciting. It's one of those things you…read moredon't really think about until you need it. But when that day comes when you wake up to find water pouring in your kitchen ceiling and ruining your brand new hardwood floors, or that morning arrives when you're a little bit distracted and accidentally bump into your neighbor's prized Tesla (that he oddly refers to as "Tina") while you're backing out of your driveway (and trust me, it will happen), that is not the time that you want to find out that your insurance agent has a voicemail box that is always full, and a perpetual "out of office reply" on their email telling you to call their assistant if you need any, well, assistance. No, this is the time when you need help, and fast. Enter Tracy Stowell and Rob Barbine from the Rhoads Group, a dynamic duo affectionately known as "Team Trabert". Collectively they have over 25 years of experience in the insurance industry, and boy does it show! But the most impressive thing about them is not just their shared head knowledge. There are plenty of intelligent agents out there. It's that they genuinely care about their clients. And while a lot of people say that, Tracy and Rob actually live it. And I can speak from a very unique perspective... You see, I'm not one of their clients. I'm Tracy's older sister. Now before you go discounting this entire review on that basis alone, hear me out. By being the big sister, I'm probably harder on her than I would be on anyone else because I expect more from her than I do the average person. However I can honestly say that when it comes to her role as an agent, I literally could not be more proud. She is the epitome of who you want on the other end of the phone when you are in a crisis. Recently I was visiting her from my home in Portland, OR, and she received a phone call from a client on a Sunday. This is technically her day off, but she took the call anyways because she knew the client had an open claim for water damage in her home, and she wanted to make sure she was okay. The client was extremely upset about a particular situation, yet Tracy remained calm and helped to talk her through it and come up with possible solutions to remedy the issue. Why? Because she cares. Now this was not an unusual event for Tracy. No, I've seen her do it a million times. She regularly takes client calls on evenings, weekends, holidays, you name it. Bottom line is, when you need her, she is reachable. And because of her many years of experience, it's likely that she'll know the answer to your question on the first call. But even if she doesn't, she will not rest until she finds an answer, and then she will always follow back up with you. And what I mentioned before about insurance being boring? No, not with Tracy and Rob. They are both outgoing, engaging and fun to talk to on the phone, and even if the subject matter isn't always extremely captivating by itself, you'll still hang up feeling like you just had a great conversation with a good friend. So I guess my main point is, if you are looking for an insurance agent who's, knowledgeable, experienced, genuinely cares, and most of all, will always be there when you need them the most, give Tracy Stowell and Rob Barbine a call today. I promise, it will be one of the best moves you've ever made. And hey, while you're at it, tell her that her big sister says, "Hi!"

I have been working with Alex Knapp for several years now for all my personal insurance needs…read more Alex has always been quick to respond and I trust he always has my best interest in mind when he makes recommendations. I would not consider using any other agent for my insurance needs. Walter H

We've had the pleasure of working with "Jen" Matheson, from Gilman Group. We can't speak highly…read moreenough about the level of service that she has provided. She not only responds in a timely manner but is able to clarify technical details in plain language thus helping us navigate complex insurance questions. She has gone above and beyond at every step helping us resolve complex situations and has made us feel like a true priority throughout the process. We are so grateful for Jen and Gilman Group and would gladly recommend them to any nonprofit or organization seeking excellent support and peace of mind.

called 3 times to get a quote on new insurance and all three times no answer, phone rang several…read moretimes and call just dropped off.

This firm is as good as it gets! This team is polite, cost conscious, and focused on customer…read moreservice. If you are looking for fast, reasonable, quality service for commercial insurance needs this is the group to contact. I was looking for insurance for a couple of multifamily buildings my firm was purchasing and was blown away by Hayward McEver's service and ability to get the deal done where others had issues. Thanks Hayward! We will be using you a lot in the future. Please note that this is a completely unbiased review and my firm is in no way linked to this company.

Hi everyone I have had my insurance policies with Mike Barr for several years now and have had…read morenothing but satisfactory and above, with his business. You have to give them a try. I got better quotes from them than Travelers, Allstate or Stat Farm. So give them ago. Respectfully Yours Deborah Wilkinson.

They've always taken great care of me. Gives me a loyal small business feel even though they're…read moreunder a larger umbrella.

stay tuned to my comments: could make a difference between a 1 star and a 5 star after being a…read morecustomer for over 53 years and 24 with Pat.

I was shopping for a new policy and Rod was very friendly and helpful! I'll definitely keep them in…read moremind when I'm ready to make a change!

After being with my previous auto and renters' insurance companies for over a decade, I was fed up…read morewith overpaying and getting subpar service. I researched a few options and decided to go with State Farm. Not only did I get awesome rates with more coverage and discounts but the customer service has been amazing has well. I've worked with Matt and Lasha whom have both been extremely pleasant, patient, helpful, professional and knowledgable. Even when I didn't follow up as I meant to (due to a hectic schedule), they were sure to follow up with me to make sure I got it done without making me feeling harassed or pressured. (Even though sales is their job, I didn't feel like I was dealing with salespeople, I felt like I was dealing with professionals providing solutions.) I've been able to get more done on the phone with them in less than an hour (combined) on two separate days than I've been able to get done in months with other companies. I really appreciate that! To Lasha, Matt & the rest of the team - Keep up the great work! -Brandy F.

Tim sat down with me and reviewed everything. With his help and informative explanations, I was…read moreable to select the best plan for my family. I'll never have to search for Health Insurance again!