This review is for North point Nissan on colonel Glenn rd- the salesman are extremely rude!! I will never go back. They lie to get you in the store and then treat you like scum when you get there. One salesman named Will was down right rude - Roderick lied on the phone - please don't go to this location - address is 1 colonel Glenn plaza rd 72210 read more

North Point Nissan - Car Dealers Near Me - Little Rock, Arkansas

It's a long story but I'll try to keep it short. Early Nov 2014 I wanted to buy a Maxima and started to interact with Heidi. She seemed nice and helpful. I did explain to her that I travel a lot for work and was on a tight time line. We set an appointment for a week later at which time I explained to her that I expect her to keep the appointment and not change it or change sales reps since we had spoken extensively about the purchase and I felt comfortable. I arrived for our appointment and she promptly handed me off to another sales person name Jerry. Jerry kept his hands in his pockets and had zero personality. Needless to say I didn't buy the car and instead bought a Lexus. I provided Heidi an email with feedback about what went wrong. It appeared that she took it as a learning opportunity. Six weeks later I wanted to buy my high school kid a Sentra for Christmas. North Point had the best deal and since Heidi took my feedback in stride I decided to give her a 2nd chance. We arrived to look at the cars and asked for Heidi. Again she pawned us off to another sales person but I didn't mind so much because we didn't have an appointment and she did have another customer who did have an appointment (the irony). She handed us off to David who was actually really cool and nice. We worked out a deal with David and decided to lease the car since it was a short term car and we wanted to keep cost down. We could tell an immediate shift in attitude when we decided to lease vs. purchase and not a good shift and it wasn't David rather it was the financing managers. The nightmare in financing! The story as to when we would sign and who would wrap up the deal kept changing every 10 minutes. Kevinl, I think that's his name, had no clue what he was doing and had to complete the paperwork several times. After nearly 3 hours at the dealership they got the paperwork right or so we thought. Side note - they call themselves the home of the 90 minute deal. We pay our deposit sign the papers and leave thinking all was done. Dave even calls a few days later to make sure all was well with the car. Oh and Dave did do a good job going over the car. Around the week of Christmas I start getting missed calls on my work phone, home phone, my wife and even sons phone from North Point Nissan but no message. David finally calls my wife's phone and leaves a voice mail asking us to call as the paperwork was wrong and needed to be completed again. I also finally get a voice mail on my home phone from Kevin in finance. I call back and spoke to Donnie the manager and explained that I lived an hour away and to mail it the paperwork. He said he would call me back and leave a message that it should not be a issue to Fedex the paperwork. He called back but hung up on the voice mail even after I said I would be busy to leave a detailed message when he called back. I called them back and went in to sign the papers again the next day. At this point I am beyond angry at the lack of customer service, lack of following directions and the overall poor attitude by the dealership expecting me to drop everything and bow to their needs and rush back to them and spend several more hours rehashing the entire process. The attitude was like we stole the car or something. David did offer to gas our car but nobody bothered to follow-up on it but it was no big deal since I was using a company car. The point is they again said something but didn't follow through on it. We go back to complete the forms again. We are greeted by Frank the finance manager who was just a donkey. I told him I was not happy and his whole attitude was that HE was being inconvenienced and didn't understand what I was upset about. Given his attitude I too became a jerk and treated him accordingly. He then told us that we never paid a deposit and they wanted the money again. Uh NO I have the receipt from my debit card transaction! Next he said well the monthly payment changed. I asked why and he became sarcastic. Monthly payment actually went down by 7 cents so it was no big deal but none the less he didn't say it until I asked and wanted it explained. Then he had the nerve to say "would it have been a big deal if it went up by 7 cents?" I said yes because we had an agreement and it was a matter of principle. His answer was well we would just back out of the sale! Over all the finance manager Frank is a major donkeys rear. The above is a lot of info and there are some more tidbits but I don't want to gone on. Bottom line is don't buy here and I will be giving them a terrible survey with Nissan. read more

The purchase of my gently used (new to me) car went great until I went to the Revenue office to register my car. I now have to come up with $1800.00 in 2 weeks. No one from the salesman to the finance agent told me sales tax would need to be paid up front even though everyone knew I am from a different state. As the woman at the revenue office pointed out- of course they wouldn't- that's how they make money. This business doesn't care about the customer-only making money. read more

Bought 2 cars here and they are wonderful not pushy and honest people. The service department is great too.

Made me jump through hoops regarding mileage.....ridiculous...call me if you need further explanation! Sales said one thing; Sticker on the windshield said another; and Maintenance fellow said another. Y'all don't communicate amongst yourselves and it has cost you a future customer! Leads to "trust" issues! read more

Worst car buying experience of my life. Worst run dealership I have ever had the displeasure of knowing. I would not recommend them to someone as a joke. Despite having picked out the vehicle online and having agreed to a price with their internet manager, they attempted to change the price (increasing it by $4,500 over what we had already agreed to) and tried to place an extended warranty in the contract 4 times despite the fact I clearly stated that I did NOT want one. Whole process took from 10 AM until after 2 PM just to get the paperwork together. I would NEVER consider buying another vehicle from them. read more

I had a pretty good experience at this dealership. The sales people were pretty friendly (recommend Keiko Meeks and the floor manager Kevin), and they were willing to negotiate down prices for my new 2012 altima. They didn't mind me being indecisive over some of the cars in the lot, and I felt like I had a pretty good quality of service here. They were very knowledgeable about their cars, and, when they didn't know answers to my question, they did a quick research to answer them. Overall, this is a dealership that I would definitely recommend to my friends and family to buy cars. .. Service department has got some bad reps....will let you know how that turns out read more

When I first got there, the original guy that I had talked to wasn't there , so I decided to go with another guy. This guy was so rude, I got a standard car he didn't even help me out, with it. He kept leaving to talk to Luther customers, he was mad because he had to split his commission with the first guy that I talked to. So I talked to Will one of the finance guys and he got me with some one else. And after that everything went so much better. read more

Person named Nate lied to us about car availability right before we came to look at the car. The car was gone and he was conveniently not there when we arrived. Cannot be trusted. read more

Went in last Friday afternoon to get complimentary oil change and tire rotation . I had hoped to get in and out quickly as I had other business to handle that day .after about 45 mins I spoke with one of the service reps and was told they were very busy and they were working on my truck . After an hour and a half I started walking around to see what was going on .i found my truck parked outside of the service area . I spoke with an employee who told me that my truck was parked in the area where they parked vehicles that were finished .. Needless to say I wasn't happy about waiting , probably an extra hour , because they failed to let me know my truck was ready to go .. I guess the work was completed ok.. Just basic maintenance .. But last time I had this done the oil plug and filter were seriously over tightened.. read more

Took 4 trips to dealer and nearly 3 weeks to get radio replaced at approximately 180 miles round trip. Called and wanted to schedule an appointment since we live so far away, was told no appointment necessary just bring it in. First trip the electronics tech was off that day, went back next day to see him. He said would order new unit, almost back home and service called and said they needed to get a unit number off the back of radio. Went back to dealer for the second time that day. Service said they would fill car up with gas for my trouble, but they did not. I talked to the service advisor about not filling car up with fuel, he did not seem to remember that he said he would do it. Waited for about 2 weeks for new unit arrive. I wasted 4 days of my time and put approximately 750 miles on my new Rouge dealing with this issue. At least they serve coffee, donuts and popcorn while waiting. read more

In my opinion, it's not the first sale that makes you money, it's ensuring REPEAT business that makes you a great company. When it comes to that, Northpoint FAILED, miserably. As some other reviewers have already stated, BEWARE THEIR FINANCIAL SERVICE QUALITY!!! Had a great experience buying the car, but I did not realize until months later that they had filled out my financial paperwork incorrectly. Basically, I had a single lender (Santander) and paid off the car very quickly. When I went to get my title, the revenue office told me they could not release it because Nissan had listed THEMSELVES as a second lienholder- I NEVER RECEIVED A LOAN FROM NISSAN. When I called Nissan to remedy it, they said they would "send a runner to the DMV this afternoon to get the paperwork fixed." 1 week later: the revenue office has never heard anything from Nissan. So I called again, response, "we are working on it- it takes days to process that request, call again next week." Next week? Nothing. So think about this- I have a fully paid off vehicle, that technically Nissan has a legal hold on, and I can't get paperwork proving it's MINE. I decide to trade in the car- I have no title. So I go personally to Nissan to try to talk to someone and understand the problem. I get greeted by a manager type man- wish I could remember his name- who proceeds to talk to me rudely and treat me like a child. I am a calm, professional person. His tone was not warranted. He goes to the back to "check on it for me." He returns with, "she is working on it." Me- she has been "working on it for 2 weeks- is there a way I can just sit down with her to understand the paperwork so I better know what's going on?" he literally looked at me and said, "I told you she's taking care of it, didn't I? So no, that's all you need to know; If you want to know more, call the national Nissan office for your questions." Me, now very offended and upset, "well then can I please get that number and information?" He looks at me like I have wasted all of his time and energy, and proceeds to slam around in a desk to get a pen and paper to write down the number. He gives it to me, looks straight at me, and gives me a, "is that all?" I walk out to the parking lot, sit in my car, and call the number. Their response, "ma'm, I'm so sorry. they definitely messed up your paperwork- I have no idea why they would have done it that way- it makes no sense. Let me see what I can do." I am a 31 year old woman that looks like an 18 year old college kid. I am also an ER physician that makes hundreds of thousands of dollars a year. Between trade ins and my brother needing a car, I have also bought FOUR cars in the past year alone. Within 10 months I upgraded from a Nissan sentra to a luxury SUV. I may not have much power when it comes to a big car company, but I do have my own little bit of spending power. I have also had 4 doctor friends buy cars recently, and they avoided Nissan because of my experience as well. I will NEVER patronize Nissan again, and that's all I can do. I suggest you do the same. read more

In the two years that I have dealt with this dealership, I had 3 major issues arise. December of 2010 my truck was towed to the dealership. Diagnosis was someone jumped my battery wrong and I had to have the fuse box replaced. While my vehicle was there it got broken into. This is the week of Christmas and I am about to pay 800 for maintenance and now have to replace a busted window. After repeated phone calls they finally replace the windows for free but none of the other physical damage. I swore I would never go back. March 2012 my vehicle is acting up and I try to find a mechanic that can fix it on the spot. Lucky I had to go back. I was offered a full tune up for 200. Well that resolved the problem, but when I raised the hood, I saw the wires and distributor weren't replaced like they said. So I had to take it back again. No Feb 2013 I am driving to austin Texas for an interview. My truck loses power and isn't accelerating. I am able to get it to round rock Nissan were they charge 210 to diagnose. She called me to advise that one of my spark plugs had not been replaced. She also advised it is the same to change that one as it would be all 6. My bill came to 577 for a spark plug that should of been changed in march of 2012. I contacted chris the service manager at north point to tell him what was going on. He advised that after my last visit things didn't end on good terms and that I said I wouldn't do business with them. He didn't feel obligated to help. He said the price of a spark plug is 10 to bring him the receipt and he would compensate. I have tried to reach out to the GM and never get a call back. I contacted nissan Corporate and they offered me 250 of the577 I paid. He also advised he didn't have to give me anything. Needless to say I am now doing business with Steve Lenders and already feel relieved. My sales agent charlye was amazing and even gave her number to take direct calls. I know they will take better care of me here. read more

I will not recommend this dealership to anyone; I test drove a 2011 Nissan maxima, the driver's electric seat wouldn't work so my foot couldn't reach the gas. I test drove it not even a block, it seemed to drive ok so I thought. I decided to purchase it if they would fix the seat and to my surprise they wanted me to pay for it. I flat out told them that I was not going to pay for a seat to be fixed, so they agreed to foot the bill. The salesman name is Cliff Bolden, the guy acted shady from the start but I brushed it off thinking that it was just a part of his personality. He continued to tell me that the car had a back up camera, I knew it didn't but it was no big deal. After taking the car home 2 days later I noticed the car needed brakes, but Cliff told my dad they put brakes all around which was a lie. They told me I had an extended warranty on the vehicle hmm...it's been almost 3 months and I have yet received any papers in the mail concerning my warranty. I've been calling off and on and can't get in touch with the finance manager and he won't return my call. If you want a Nissan or any other car stay away from North Point Nissan on Colonel Glenn Rd. If you are a female looking to buy please take a man with you! read more

I think one star is too generous for this dealer. I wouldn't recommend them for anything! We purchased a Titan and it had reached the milage where it needed some preventative maintenance services so we got an estimate and agreed to what needed to be done. We had to call instead of receiving a call when the vehicle was ready and it was only 3 hours longer that we were told. Their explanation was that the workers kept getting pulled away to work on other things. Nice to know that we are so valued as their customers. When my husband went to pay the bill, he was told that it was almost 20% more than our "estimate". The shop gets to add on charges that aren't part of what the service department quotes you. A tiny little detail that they never told us nor are there any signs posted to let you know this. I definitely will keep on purchasing Hondas and this truck will soon be traded in on some other brand of pickup truck. read more

Oh man, don't get me started on these people. They send you stuff in the mall wanting your business and saying for you to call to schedule an appointment. You call in to be told they don't do appointments. You are expected to sit around the dealership all day for a simple oil change. Then they charge you through the nose for the oil change. The service people don't care when new customers drive in the bay. You have to wait and wait to be talked to. Then when they finally take care of your car, be prepared for up-selling like you've never seen before. The cars are great, the people suck ass. They also don't credit your Nissan one-to-one rewards account for services you receive. I've missed out on like 3 different services now. Oh, and the fact that they can't seem to keep a General Manager doesn't look good on them. Look at the other reviews. They've had like 3 different gm's in the past 6 months or so. read more