During a summer road trip to Texas to visit family and friends after seeing my in-laws in Ohio and…read moreIndiana, our truck suffered a blowout from running over a nail. With temperatures soaring to 103 degrees Fahrenheit and feeling more like 120 due to humidity, we were forced to stop for repairs. The truck got towed here. Contrary to other customers' experiences of slowness, the service was prompt and friendly. The staff worked diligently to install a new tire, which they got from Tennessee since it wasn't available in-shop. Although the repair resulted in an unexpected overnight stay and some delay, the shop's kindness and efficiency made up for it. They welcomed our dog inside and even offered a ride to our hotel. Given the situation, the service was courteous, efficient, and fairly priced for the truck tire. We highly recommend them for their professionalism, fair price and customer service. They do charge extra if you use a credit card.

I came to Donnie's for a second opinion after another mechanic tried to upsell me. They were able…read moreto fix the issue I was having within a day and a half (only one true issue) and saved me almost $6k that the other place tried to charge me. The staff is so friendly and helpful - I couldn't recommend Donnie's more!

Very helpful and friendly. Just bought new tires and they had my car ready to go in 35 minutes…read more Whenever my car shows "low tire pressure " I just stop by and they have me going in no time. Really a nice, friendly business

Tire monitor light check needed. Fast in and fast out!…read moreThey did a great job. Had to get the tire light turned off from when Pep boys put new tires on and 50 miles later the light popped on.!!! I'm taking my business to Cross Tire Pros from now on. 5 stars hands down! They didn't even charge me. Go to these folks.

I been going to this place for several years. they now under new ownership and mgmt and seem better.read more

I went here after a fiasco at Firestone up the road on Cantrell. Met Marty and explained the…read moresituation. He was totally willing to help and I came back at the agreed upon time. He couldn't replicate the problem, even drove around the parking lot with me trying to get the car to do what I said it was doing. I sheepishly asked how much....he told me no charge. Shook his hand and told him that he was now my car guy!

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

I can't say enough good things about this auto shop. They are truly excellent diagnosticians--able…read moreto find and fix issues that no one else could. On two separate occasions, after other shops came up short, they figured out the problem quickly and had me back on the road with complete confidence. Beyond their technical skill, they're incredibly friendly, trustworthy, and professional. You always feel like you're being treated with honesty and respect, never upsold or pressured. The work they do is top-notch, and I have full peace of mind knowing my vehicle is in their hands. If you're looking for a shop that combines expertise with genuine care for their customers, this is the place. Highly recommended!

Do not recommend.. The staff is incredibly kind and friendly, but not a trustworthy business at all.read more

Zero stars. I took my vehicle in for an oil change and to check the alternator. Cost me almost…read more$600. They charged me $250 for a new battery I never approved them to put in and then refused to take it out. Places like this are why car mechanics have such a reputation for being crooks.

Had an appointment they canceled it when I arrived Eric the manager was extremely rude replaced a…read morebattery with another bad battery then refused to replace it and didn't want to offer me services I'll take my hard earned money to someone who appreciates it certain people are not all treated the same read between the lines would not take a tricycle to Clark's 0 stars!!!!!! If I could give zero stars I would don't waste your time!

Use these guys for reliability and a great price! I wouldn't use anyone else to work on my…read morevehicles! Tim is one of the nicest guys and will go out of his way to make sure you are satisfied!

Some issues developed with our vehicle after the recent freeze. I asked for recommendations for an…read morehonest car repair shop and settled on George Barton. We couldn't be happier that we chose this repair shop!Excellent, fast service! I am so happy with the communication they provided regarding diagnosis, estimate and repair. I would highly recommend George Barton and already have. We won't take our vehicles anywhere else.