We came in here to buy a pair of used figure skates for each of my kids (5.5 and 8). Ned was…read moreabsolutely cut out for fitting skates to kids. He asked their names and tried to engage them in the fitting process .. perfect bedside manner and far beyond what I expected. He cut us a break on the price since we ended up buying 3 pair of skates. Definitely above and beyond; extremely friendly and generally seemed happy to have us there as customers. The skates were already sharpened and we were in and out of there in less than 20 minutes. They have a large collection of used skates, both figure skate and hockey skates. Also, gobs of used hockey equipment. We had called the day before to make sure they had skates in the right size and Michael was really helpful too.

Sean is always so helpful Great for the hockey mom That…read moreshouldn't always listen to her little player and what they do and don't need

Only spot to buy your outdoor gear from jackets to bikes / tents. Excellent customer service,…read morehighly knowledgeable. Value is what you pay for.

The two children standing behind the registers had NO familiarity with the contents of their own…read morestore. I wanted "long underwear" to keep warm when my clothing gets wet, they didn't have a clue. REI ~does~ have those things, but I balked at paying SIXTY dollars for a long sleeved undershirt.

Brian was great to work with. very professional and pleasant. Our treadmill was delivered and…read moreassembled as expected. We knew exactly what we wanted so the entire transaction was handled on the phone. When buying expensive gym equipment, save yourself the stress and time with the big box stores. You might pay a bit more at Total Fitness but it's worth it.

Worked with Brian he is a total professional & answered all our questions clearly. If your…read moreconsidering new fitness equipment they are great !

Ordered curbside pickup. The service is inane:…read moreThere is only 1 space, which was already parked in. There are not enough characters available to describe where you parked. Once checked in, nothing happened for 15m, only to find out I have to redo the process. I went inside to call them; it hung up on me. I redid the check in process (which was now irrelevant), and they STILL couldn't find the car; I had to go chasing them down. Totally defeats the purpose. The entire process was 30m.

the place smells like feet…read more service was pretty good, blonde lady at the cashier was really nice and complimented my shoes I got the Jordan 4 retro rare air for about $228, which is normal for its value

Stopped in today as my husband was in search of a new pair of sneakers. The associate was useful,…read morebut not really topping the list of best customer service. I inquired if we could use a promo code towards our purchase (that I googled on my phone in store but already assumed it couldn't be used) and we were told no.

This people is very rude and they have any care in customer service they need to work in thatread more

The righthand shifter began slipping gears on my 35+ year old 'Slim Chance' road bike. Internet…read moreresearch determined there are no rebuild kits, only a few used available and new old stock are cost prohibitive ($1,500 a set). Sal was well aware of this situation. He suggested replacing my old Shimano DuraAce shifters with a different brand. They're called 'MicroShifter' and the cost was less than $150 for a pair. They work extremely well and look high end. Very pleased. Thanks again, Sal

I can't say enough about Sal from Chapman's. He is a really talented and genuinely nice person…read more Anytime I've brought my bikes for anything he has done excellent work and charged me extremely reasonable prices. I won't take my family's bike anywhere else!