I recently purchased an exercise bike from Jan Schole and the team at Gym Source in Westport. This…read moreis the fourth piece of equipment I have purchased there and I couldn't be more impressed with the product expertise and overall customer service. There has never been any pressure to buy at the point of the sale and the team has always provided me with a ton of education on the various options and differences between brands. On my last purchase Jan went above and beyond my expectations by helping me to transport the equipment to my home because I was in a rush to get it. Really can't say enough positive things about the team and all of my experiences with them.

Brian was great to work with. very professional and pleasant. Our treadmill was delivered and…read moreassembled as expected. We knew exactly what we wanted so the entire transaction was handled on the phone. When buying expensive gym equipment, save yourself the stress and time with the big box stores. You might pay a bit more at Total Fitness but it's worth it.

Worked with Brian he is a total professional & answered all our questions clearly. If your…read moreconsidering new fitness equipment they are great !

This is a phenomenal company! They were responsive to emails and stuck to their estimate, even…read moreafter there were additional issues on site. They are pleasant, friendly, and most importantly, know this equipment and how to repair it. I wouldn't hesitate recommending them or using them again!

Did a great job getting my Precor up to speed. Didn't push unneeded parts or repairs. Did not rush…read moreand had good attention to detail. Will use again for sure. Thanks Eric!

I have been purchasing gym equipment from Pro Gym Supply since summer of 2020 when the world shut…read moredown due to the pandemic. Every time I go, everyone is so kind and friendly. Christine Wright who is their Sales Specialist is very knowledgeable. If she doesn't have something, she will work hard to find it and will call me when she gets it. When purchasing a treadmill (because she knew me, my training style and the space in my home) she recommended the best treadmill. I love it and use it daily, when on days when I do run outside. If you are looking to build your own home gym or just looking for smaller items, this is the place to go. Their warehouse is a wonderful and has so much equipment!

I only dealt with Pro Gym Supply over the phone but this was all that i needed in three ways…read more First - ADVICE: they matched my needs with their equipment, helping me to get exactly what i wanted and needed and - importantly - nothing more (thank you, Christine!). Second - RESPONSIVENESS: there are a range of details around what's ordered with a few tweaks here and there. This involved follow-up conversations with quick replies by both email and phone. Third, - EXECUTION: the weights arrived on time and as described with no issues. 5 stars!

Staff was knowledgeable and guided us towards the right purchase. Great customer service after the…read morepurchase in guiding us, set-up and use of the equipment. Delivered on exactly what they promised. Would definitely recommend them over any of the larger retailers or online merchants.

From the owner: At The Universal Fitness Store we specialize in selling and servicing residential and commercial…read morefitness equipment.

Had their Horizon treadmill screen was replaced 3 times. Fourth time we just bought another, much…read morebetter brand.

I contacted Johnson Fitness & Wellness to ask about rubber tiles for the home gym we build in our…read morebasement. They were very nice and professional, sold me the tiles and put me in touch with a wonderful installer. The problem is, they installed the tile on bare concrete - I actually asked the installer if there needed to be any finishing first...he assured me that it didn't. It laid directly on the concrete. Well while the work was ongoing on the rest of the house and the AC units were not connected yet, at the first heat wave about 3 weeks later, mold quickly grew on the mats. I didn't get even a days use. I have since been told by multiple people that a vapor blocker - even a coat of waterproof paint - would have prevented this. Very sadly Johnson Fitness & Wellness takes zero responsibility - they don't stand behind their products or their work, and my $3,100 purchase is now lost due to their lack of understanding how their product needed to be installed.

do not buy from. fraud alert fraud alert. i bought an upright expresso bike from used fitness…read moresales, but the bike does not work. spencer said it was working. i'm still waiting for a refund!

I can't say enough good about this place. I bought a LIfefitness exercise bike about 15 years ago,…read moreand it's still going strong. Their equipment is top notch, and the quality surpasses any other place we've gone to. They are very helpful from the minute you walk in the door. Have Christina help you. Talk about a friendly and great person that knows her stuff. I would recommend this place to everyone who wants to get a great piece of exercise equipment at a great price!!! Paula Baron