I want to thank the Billerica, MA TD bank branch for their help. Cheryl was very helpful and…read moreconcerned with fixing my problem. in this world today of automated voices and one eight hundred numbers, it nice to know there are is still places that offer real customer service today. Thank you Cheryl and Annalise for your time

I will give one star for this branch, I encountered very bad services and rude attitude from a…read morewoman who works in this location Cheryl, after long- wait she did not say any sorry we are busy today but seems not willing to take care the customer, try to tell me next time if see a long wait call 1800 number and bad service etc. I only went to this location for twice. twice with her both bad feelings. I usually go to different location. I had very bad impression, I may consider to cancel my account of TD bank.

Northern Bank and Trust Company of Billerica has the best customer service. I would like to thank…read moreYomaira Rosario for helping me with a refund issue I had with Amazon. I have been a customer of Northern Bank & Trust for 35+ years. They have always been helpful with all my banking needs. Christine MacMillan

They need to hire people at this location!!!!! Every time I have to wait in a ridiculous line.read more

What a total shit show. A depressingly run down branch that was dirty, had no art / color or light…read more Waited 15 minutes to make a deposit as only 1 teller was working at 930 am...good plan BOA. I am so glad I don't use this bank personally as this is a prime example of their suburban banks. Crappy service and may as well be in a morgue. I hate you BOA

I've been a member of Stoneham bank since I was 15. They are extremely dependable and helpful. The…read morestaff at the Billerica location always goes above and beyond. The on call staff are also extremely helpful and knowledgeable.

I've been with this bank for years. Always very kind and courteous staff. Ready to assist over the…read morephone. Feels more like a family bank than a business type bank. There's no where I'd rather keep our funds.

I like this Metro CU branch as it is close to my work and right off the highway. Very friendly and…read morehelpful staff here and they recently made some recommendations for my account which helped me out financially.

I have been doing business with Metro Credit Union for probably 30 years. Their employees have…read morealways been helpful and friendly. I financed 3 cars through them and their rates were always the best. I also have had CD's with them and they usually beat the banks around. I would recommend them to anyone.

I had been an Citizens Bank customer for eight years and then ended my relationship with the bank…read moreround 2010. I don't recall why I terminated my membership with a Citizens Bank but I was dissatisfied. I fix computers for restaurants. I had Aamir $250 check which was drawn from citizens Bank. It was a printed business check I had my identification I went to a local branch and took about 20 minutes for them to verify it. Then the smart ass behind the counter who appeared to be a teenager, informed me that there's a seven dollar fee to cash the check after you already begin the process and I had waited 20 minutes. He intentionally did not tell me that there was an unconscionable fee when I first requested to cash the check. There is no justification for seven dollar fee to cash a check when it's drawn from said bank. They have the money from my customer's business account. It costs citizens Bank more for me too received the check sign it and deposit it in my Bank of America checking account. That requires communication and transfer between two banking entities. However I saved him the trouble by going directly to my customers bank and get cash from them without involving my bank in the first place. I save the bank money and they charge me seven dollars for their convenience. I implore anyone whom is looking for a bank to avoid citizens Bank. If you are a business owner and you have a business account with citizens Bank be aware that you were short changing your contractors by at least seven dollars per payment. Citizens bank is not a community Bank. Citizens bank is not a local bank. Citizens bank is owned by united bank of Scotland. Two weeks ago I cashed two separate checks from a customer.This customer has two separate locations with two separate names and are two separate entities. I went to my local Eastern Bank in Lexington Massachusetts where I live. They verified both checks with the bookkeeper. They paid me a combined $600 in cash and didn't charge me any fees. There is no justification for charging me seven dollars to collect the money which I am entitled to from the bank in which the check was written. I will never become a Citizens Bank customer again. And if I receive a payment from a customer who uses citizens bank I will send the check back to them. Citizens bank is going to negatively affect my Boston area customers because I will not accept payments via business checks drawn from citizens bank accounts. Citizens bank attempt to bully folks into becoming a Citizens Bank customer. When did banking become so unethical?

Does anybody else remember when this used to be a pie shop? It closed sometime in the early 90s, I…read morebelieve. Help a local girl out!

I just had the most enjoyable time spent at a bank. I went into this branch to get a replacement…read moredebit card because mine was comprised. That was caught by the bank as well. At any rate, I couldn't wait for it to be mailed, so into the bank I go. Everyone in this branch was super friendly, helpful, and professional. They knew and greeted regular patrons by name. I had to wait a bit for my card, but had a lovely conversation with Brooke while I was there. It didn't seem so long. Good job, Cambridge Savings. I may give you all of my B of A business.

From the owner: Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual…read morebank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.