First off, I had used this company's services once before and had an acceptable experience and had intended to use them again. However, I will no longer support this company. They were hired by our neighbour in early November to clean their gutters. Rather than ask permission to use our property for better access to the job, the employee entered without approval and destroyed our gate. I had seen the gate upright a day or two before and we hadn't used it between seeing it functional and seeing it destroyed on the ground. It wasn't in the best shape but was functional. Had the employee asked for permission to access our property, I could have warned him about the gate. Regardless of the condition of the gate, he used our property without our approval. I phoned the office as soon as I noticed the broken gate on the ground two days after the work. After a month of trying to contact the manager Greg (he claims he called me back but he certainly didn't leave a message), I finally was able to reach him. Despite being a previous client, he essentially told me there was no way his crew broke our gate and that I was a liar ("Do you know how many people try and take advantage of me" were more or less his words). He tried to excuse his lack of effort in resolving this issue or calling me back as he was sick or on vacation (why he doesn't have a backup when he's away is beyond me but doesn't speak well to their business structure). He also claimed that my neighbour gave him permission to use our property - something our neighbour vehemently denies. The bottom line is that this company treated a previous client with contempt, entered our property without our permission and destroyed our gate. I am out $200 to replace the gate, not to mention the time it took to build a new one. I suggest you think twice about hiring this unscrupulous business. read more

okay... here we go. I am usually very reasonable when I hire a service. I am not the type of customer that will complain for a tiny insignificant thing just to take any advantage. I know those kind of people. The problem is... I paid almost $600 for exterior WINDOW cleaning and gutters. And NONE of those 2 services were done properly. It was the worse $600 spent. The first person who came to my house to do the service arrived pretty late in the day... I thought they had forgotten about me. Clearly a lack of a well planned schedule by whoever schedules that for them. Second of all, when I pay for a WINDOW cleaning, I don't expect the service to be limited to GLASS only. The service was done glass only, poorly cleaned. I could totally do that myself. I still see dripping marks on a few windows from the soap and dirty water and all the frames were left as is. The means moss everywhere on the skylight frame and lots of thick dust on a few glass doors from a reno that we had this past winter. The gutters were still pretty dirty too. I wasn't going to complain when I saw the marks on the glass and the moss, but when I saw the dirty gutters, that really made me upset. They sent someone else to fix the problem, and guess what? I did not any change on the moss and the person left without even checking with me the issue was addressed. I haven't checked the gutters yet, but we didn't hear any activity on the roof. He told me he would check the entire roof. Anyways, so after this second time, I emailed the office expressing my disappointment with the service and never got a reply back to apologize. Do not trust in Google reviews. All the reviews here seems to be very accurate with my experience and doesn't seem they treat their employees with decency. read more

North Shore Home Services - logo - Gutter Services Near Me - North Vancouver, British Columbia

The company will not warranty their gutter repair unless they install the gutters. They will fix poor work if caught immediately afterward. The sealant they first used was incorrect type and had to return to repair seals a 2nd time. The second job failed within 6 months. I can't afford another repair job and will have to do the work myself. The option suggested was to repair all the gutters. (Unnecessary in my opinion) read more

Contracted for this company to clean my gutters before the Fall rains. Their representative was both courteous and a hard worker and completed the job as requested . I felt that perhaps he could have done with another person helping and I helped move a ladder which was quite heavy. Would recommend them for future work. Dale D read more

Save yourself a lot of pain and trouble but not going with this company. Corey was absolutely useless and after paying over 5000+ dollars for installing gutters told us our repairs were not a priority and he had more important things. We tried so hard to get it resolved and after 6 months have up. read more

They don't show up when they say they are going to. I took the day off to get the repair. No call to say they are late. I call. They say they are on their way. 2 hours pass. Still no show. Call back...blah blah blah. You get the point. Customers Care about Customer Service. read more

I was charged $300 for cleaning of the gutters that were supposed to be hand cleaned according to the description of the job on their website and guess what? a fellow came to my house and blew the whole dirt all over the front and back yard with a blower in 20 minutes, yes, that was it??!! read more

Requested gutter cleaning in 2018, received a quote per hour. Scheduled a date and time and they had not arrived two hours late. Finally when they arrived they spent considerably less than an hour and charged for two people - they have a minimum charge they claimed. Avoid at all costs unless you have money to burn. read more

The guys at North Shore Home Services are excellent! Every step of the process was easy, organized and personalized to fit my needs/schedule. The guys who cleaned my windows and gutters were professional and punctual and their estimate was completely reasonable. Would definitely recommend and use again! read more

Never had a chance to express my feedback - but just found really bad reviews, and want to mention - I had an experience back to 2016 hiring that company - they actually did a pretty neat work, and we still have no issues with our windows... and quality of the performance these guys were quick and accurate. I will most definitely use them very soon, as I have recently purchased another property in Burnaby BC. One think only I would suggest them - to make some incentives to your permanent customers, lol. Nancy C. read more

So disppointed and frustrated. Gave them 3 weeks notice - booked roof cleaning, gutters and power washing. The tech arrived on the Monday, did the roof and gutters, but the power washer was broken. Tech promised to be back before the end of the week. This was imperative as I had window cleaners and painters booked on a very tight schedule. By the Thursday - no one had returned to do the work. I phoned three different times - left messages and no one called me back. On the 4th call I was finally told there were no trucks available and the work would be completed on the following Monday. I had to cancel both the painters and the window cleaners with less than 24 hours notice. Monday morning I received an email - not even a phone call - from Cory - to say the tech had to cancel. Again I had to cancel the painters and the window cleaners with less than 24 hours notice - at a total cost of $275.00 for call out cancellation fees. NSHS has not refunded one penny of these charges that I have incurred because they didn't show up for the scheduled work , nor did they keep me advised of when the work would be completed as they didn't return any of my phone calls. I will never use or recommend this lousy company to anyone. Sure wish I had read other people's reviews before I booked them! read more

They installed new gutters for us last October. It only lasted a month before we had to call them back to fix it as our builder advised us that they have installed a portion of the gutters wrong (wrong angle) and water was gushing down against the siding of the house and it would cause damage if not fixed. They had to come back to fix it three times and still didn't really fix the issue. We even had to threaten them to perform a chargeback in order for them to come back. My husband and I are not sure how long these gutters will last. I definitely don't recommend them, even though they offer a variety of services. read more

these a-holes contracted my building maintenance company to do work for them, the client was happy and now they are refusing to pay. Do NOT use them, they do not deserve your business. Making money by screwing hard working tradesmen is a terrible unethical not to mention ILLEGAL thing to do. If they are so disgusting with their failure to uphold contracts they're very likely to give sub standard service to their clients as well. buyer beware! don't be taken advantage of like me, stay away! read more

2 window washers, 1 hour 30 min, with me trailing behind the whole time pointing out missed windows, streaks, missed dirt...another hour after they left for me to clean up the stains on the carpets and walls from the dirty water that dripped everywhere. The edges on every window are still dirty--it's window wiping, not washing that is provided. Total cost to me for 2 guys and 1 hour 30 min of service: $325 plus GST (5 windows, one patio door, and one bay window, plus 2 small bathroom windows, two story house). And I was told that they were giving me a break, they normally charge MORE! NEVER AGAIN!!! read more

Worst job ever. $250 got us a " young boy" equipped with windex and paper towels. He had to ask us for more towels to finish the job. Our windows are very streaky. We will certainly not use these folks again and warn all others. read more

DO NOT GO NEAR THESE COWBOYS! Troy Thompson from North Shore Home Services Ltd will rip you off, hire unskilled workmen, cause more damage than good and then threaten you with legal action if you do not pay. We had asked North Shore Home Services to redo our siding in August 2017, after 8 weeks of very little work and what work had been done was poor at best. We finally spoke with the workmen onsite and it turns out Troy had hired them off Craigslist and they had never worked with siding or Hardie Plank before. Even admitted that they were making it up as they went along. Troy had no interest in justifying his actions or trying to resolve the problem, instead said we were "irritating" and "micromanaging" his work. If anyone has experienced this with North Shore Home Services and Troy, I'd love to hear from you. read more

I'm writing this review to get the $20 discount Northshore offers on the Work Order. They did an OK job on a small gutter installation. Not fantastic, but also not terrible. The installer was courteous and didn't leave a mess. My only complaint was that they did the work about a week later than originally promised. To be fair, they claimed to be having problems with their equipment. None the less, it was a big inconvenience for me. read more

I used North Shore Home Services in the past but never again. I booked them to do power wash of sidewalks and decks, moss removal on the roof and window washing. They scheduled 2 people but only one showed. The guy did the best he could but it was only half the job. The windows were not washed properly, some were missed completely. Removal of the moss on the roof was only partially successful and the gutters were cleaned so so. They also failed to give me a quote I asked for a quote to fix some fascia boards and replace a gutter . No one followed up. When I called for a second quote I received two conflicting e-mails on timing and when I finally spoke to the estimator he seemed less than enthusiastic to come out. I sent an e-mail about the services and have received no response read more

This was my first time using this company for gutter installation. They were very professional and did a great job. I will definitely be using them again. read more

Beware of this company. They engage in fraudulent practices. They will ask for your credit card as method of payment. Then they will overcharge the contract claiming extra materials used and so on. You will be left to deal with credit card company which always side with the merchant. Your only other recourse is to go through small claim court. We tried to resolve this with the owner but the guy gave us the bully attitude and threatening to put a lien on our property. The project was delay for over a month. Apparently, they pulled their workers to other lucrative jobs and left smaller projects hanging. Stay away or you'll be sorry. read more

My wife and I contracted North Shore Home Services to install gutter guards and clean out boxes on the downspouts last year. We specifically ordered Alurex brand guards after doing our research and realizing that Alurex is a great brand. However, North Shore Home Services Ltd., installed the wrong material, and instead installed a cheap inferior product. I reached out to North Shore Home Services 4 times without a response, so I then contacted the manufacturer Alurex directly, who then confirmed that the product that was installed was not Alurex. On my 5th email to North Shore Home Services, Earl Troy Thompson, the owner, tried to tell me this was a communication error and that it was my fault. However, I had the email thread with an employee which clearly indicated what we ordered, and as well I had an invoice from a second separate employee, that was for Alurex brand gutter protectors, and charged/paid in full. In addition to installing the wrong type of gutter guards, we had 4 down-spout clean out boxes installed. The quality of the work was terrible. The boxes were spray-painted to match what we'd ordered (a sage green colour), however the painting was so poor that the dark-brown base colour was clearly visible. Additionally, they installed 2 different types of boxes on our house, so they aren't even uniform. We also had agreed (in writing, and as per the purchase order) to have these installed between 3-4 feet high. We live in an area which gets a lot of snow, so it's important for these to be off the ground. They were installed at all different heights below 3 feet and just above the ground level, and not one of them was installed at the agreed upon height, and again not uniform. The installers left jagged sharp metal on the down-spouts which is really quite dangerous for small children or pets playing in our yard. The clean-out boxes now get covered in snow and damaged by shovels during the winter. One of the boxes was installed too close to the down-spout mounting bracket and doesn't even open as a result. Troy Thompson refused to take responsibility for this error, despite his employee admitting to me that he'd made the mistake, and instead offered us an insultingly low refund. Troy was also incredibly unprofessional over the phone and email, very hostile and rude as well. We did not accept the refund and instead took North Shore Home Services to the Civil Resolution Tribunal, where we won our case and North Shore Home Services was ordered to pay us. Since our court ordered decision, Troy Thompson has refused to pay us. As such, we have now had to involve local Sheriffs to pursue matters further. North Shore Home Services boasts on social media and their website that they have an A+ rating on the BBB website, despite not even being an accredited company, however this is an outright lie as they are a C- rating at the time of this review being filed. Working with this company, and Troy Thompson, has been a nightmare and we still have not received any of the refund that was originally offered by Troy, or any of the money awarded to us by the Civil Resolution Tribunal. I would recommend that anyone considering hiring this company read the many negative reviews before making a decision. This has been a terrible experience. I will say though that the folks at Alurex have been incredibly helpful, and in no way should this reflect poorly on them. read more

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Called for a quote and got it right away. Said they would check the schedule and get right back to me. Two days went by and no reply. Called again and was told they would get back to me the next business day. When they didn't I sent them an email. Again no reply. Don't waste your time on these people. read more

I cannot get anyone to come out for a simple warrantee job. We had our gutters replaced and one corner is leaking. I have called and emailed and keep getting told that they will do something but no one ever calls back. No follow through and difficult to deal with. read more

I am sorry to have to write this review but times change and so too do service standards. I had used North Shore Home Services before and at that time they were professional and reasonable. This time I booked a gutter cleaning service for Thursday. They never showed up, didn't call or make any contact. I called them at the end of the day and they said it was a computer problem, not their fault. Well it certainly wasn't my fault. I rebooked for the next day Friday at 11 am sharp. They said for sure at 11.00am two Tcchs would show up. Well Friday morning came and went, but no North Shore Services. I called them and was told that they could not reach their Tech, but they were sure he would show up. An hour later I called again, but they could still not reach their Tech so they had no idea when or if he was going to show up. I was told there was no way I should have been promised 11.00 am as they never commit to a specific time, just a range. It would have been alright if someone had called me and said they were running late but there was no attempt to take care of the customer. It was very poor. I cancelled the job. I could not recommend this company. read more

Loved the crew, but there is no follow up for guarantee work - had completely new gutters fitted, and two years later they are leaking - reported it in August and got no response, went to the BBB and the CEO came and looked at my gutters and said that he didn't think they were leaking - i sent him a video of them leaking - still no response or repair. My mission is now to warn everyone not to use this company - am very disappointed...... read more

North shore doesn't pay its employees. I worked two 12 hour days for them and besides not being paid overtime it has now been a month and I have not been paid at all. All I am being told about it is he would like to take his sweet time paying me (exact words he used). I would urge people to use an honest company that pays its employees and treats them with some degree of respect. This company is full of angry dishonest people read more

SCAM!! DO NOT USE THIS COMPANY!! Horrible customer service. Cancelled appointment and has not shown up for reschedule. Called company to confirm when they are coming to my house and they said they had to call me back to confirm. No word from them yet. Scam. Now I have to file with BBB to get my deposit back. read more

I recentlÿ had these guys come and power wash my roof and clean the gutters of all the moss and stuff. We'll, we had to call them back from their truck to come and finish cleaning our deck "what a mess". Now I have a leak with water coming into the house and I have been going back and forth with them now for one week with no results!!! I would never use them again!!! I don't intend on paying until the problem they have made is dealt with. Very Frustrated.............. read more

When these guys come they do what appears to be a good job, although their rates are a bit high. The main concern is we found it next to impossible to get them to show up and do the job.. We asked to be acheduled for semi-annual gutter cleaning. They said this would happen but it didn't. Several times we contacted them repeatedly to get work done. Most recently, when we contacted them in November asking if the cleaning had been done in October we were told it hadn't and they were busy but would get to us ASAP. After hearing nothing by the end of January we went to a new, more reasonably priced individual who I spoke to on Friday and who showed up and did the job the next Monday. The few times they did call us they left messages with our daughter (who doesn't live with us) Although she told them repeatedly that she wasn't the contact person and gave them our number we didn't hear from them directly. read more

I do not recommend this company. My experience with North Shore Home Services was awful; customer service is not their forte. We found this company online and booked them to clean our gutters. They took my information including credit card information to book an appointment, but I still had to follow up with them to determine the actual date of the appointment, since no one called me back. Then when it came to completing the work, they had to return multiple times to complete the project, and yet the work was still not 100% satisfactory, but we chose to accept it and move on. I then received threatening emails from the owner that he would put a lien on my property, even though they had all of my information prior to completing the work, I was not aware they had any difficulty collecting payment nor had an intention of not paying. His approach was very unprofessional and threatening. read more