It is businesses like this one that defines good service. I've purchased two pairs of glasses thus…read morefar. Frame adjustments are free lifetime and appointments were made easily. The assigned staff doesn't really multitask (handling multiple customers at same time) so you get their full attention during the visit. This high level of service is standard in Japan no matter where you shop (previous home) and almost nowhere in Vancouver would I get this level of service here except maybe at Mercedes. They follow Covid rules, everyone's temperature is taken, hand sanitizer is given. The shop is clean, well laid out, modern and spacious. Service is by appointment only due to Covid. The staff that looks after me is Ray. He is very patient and knowledgable when helping you choose frames and lenses, who knew there'd be so much to learn! This definitely helps me find the right pair of glasses more efficiently. I will definitely be recommending this store to friends and family.

WORST EYECARE IN VANCOUVER!! Do not go. Technicians are students they are not professionals at all…read more Trying to charge me for adjusting my glasses and asking for cancellation fees when they did not inform you. Also, Worst customer service they look like they hated the job and not welcoming. PLEASE DO NOT GO TO THIS!! Especially the man at the receptionist the worst ever

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Very clean and organized. The staff here is always attentive. My main place to go to keep my eyes…read morechecked up on.

I had the best experience getting new glasses. I had booked an appointment last minute and they fit…read moreme in no problem. From when I came in the door they had me set for each exam I was getting. The staff helped me so much with picking out glasses that would fit me best. I really have no idea what would look right, so having someone take the time to go through (what was probably about a hundred pairs haha ) was very helpful!

I had a very pleasant experience. The doctor was very patient and knowledgeable and the reception…read moreand staff were helpful and friendly. What I liked the most was that the doctor took the time needed to explain everything he was doing so that I can better understand. Definitely would recommend it.

Very kind and friendly staff. They really try to make things right if things don't go as planned…read more The eye doctors are really good. I have seen a few of them. Very patient and kind with children learning to do contacts. Would recommend.

Thank you for going the extra mile & finding a way to fit me in. I saw Dr Sundher today, she was…read morewonderful. She was very thorough, kind and took her time. This is the 3rd Dr. I have seen at PED. All 3 have been excellent. Again... Thank you!

Super happy with the thoroughness or exam and Dr Annie Liang's ability to explain the results of…read morethe tests and next steps. Wholeheartedly recommend this Optometrist and company.

been coming here for years…read more staff are amazing! company does direct billing. tons of frames, lenses, soft contacts etc. staff will actually help you to save $...be it taxes or rebate programs where you get mailed a $40-$100 visa gift card. plus, they have no problems giving freebies like samples of lenses with your grade, contact travel solutions etc. ive seen Dr kemp off and on , but Dr Eddy is my personal fav. ive had a lot of dealings with her specially for work related stuff and she has been helpful and patient thru and thru! one stop shop for all your optical needs! will never stop coming!!

I love my new sunglasses from fyi on Broadway! They have a great selection, and the service was…read moreamazing! Johnny helped me and he was quick, courteous and very helpful, thanks Johnny! Can't wait to come back!

I would like to thank Dr. Breza for referring me to Dr. Stuart Smith for my cataract operations…read more Dr. Breza was I believe thorough in his examination and I have no hesitation to revisit him. However, I hope in future he will give me the prescription as is normally done, rather than guide me to the frame department of FYI. The same high praise cannot be given to the retail section of FYI. They selected a frame that did not fit, and when I returned to complain, the young Asian assistant after one effort said that is the way they are. Not good enough. If you enjoy phoning and being left on hold or being forced to cycle through the different phone options then FYI is for you. My last unpleasant experience was when someone phoned and left a message to phone them [number given], which I did. Did I get through? No. I got the same damn cycle of options. In future I'll find a smaller store for my glsses.

I've had a great experience with my ortho-k and Herman Shen as my optometrist. He is knowledgeable,…read morepatient, and took the time to explain everything clearly throughout the process. The lenses have been comfortable and effective, and my vision during the day has been amazing. Highly recommend for anyone considering ortho-k!

Dr Shen has been helping me with ortho K lenses for the past 20 years. He's highly professional and…read moreaccommodating to my schedule as I live in the U.S. The prices of ortho k has seem to increase over time

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.