I've been coming here for my Ortho-K lenses for many years. The service has always been excellent.

I have been seeing Dr. Shen for over 10 years for ortho-k lens. They have been very convenient for me as I don't have to wear glasses during the day and I would highly recommend to anyone wanting to try. Dr. Shen is straightforward and professional, and explains things clearly. Front desk staff is kind. My only complaint is that appointments are consistently late. read more

Dr Shen has been helping me with ortho K lenses for the past 20 years. He's highly professional and accommodating to my schedule as I live in the U.S. The prices of ortho k has seem to increase over time read more

I have been wearing Ortho-K here for almost 2 decades and am pleased with the consistent results. The downside is the sudden hike in pricing despite the minimal upkeep required for exams. Additional disclaimer - Ortho K does not suit everyone, i have had friends who stop wearing these after a year or two because they couldn't get used to wearing contact lenses while sleeping, or had irregular sleep schedules, or simply because the curvature of the lens did not suit their eyes. read more

I have been visiting Dr. Shen for many years and he has always been very reliable and patient with me. I would definitely recommend booking eye appointments with him. ML read more

Very respectful staff, and professional environment. Dr. Shen was also very professional and helpful. The place is easy to locate, and the staff are always open to questions. read more

Have been doing Ortho-K here for years. Doctor and staff are all amazing, downside is the significant annual price jump for the Ortho-K.

I have been a patient of Dr. Herman Shen & Associates for a very long time, pretty much since they first opened. The Burnaby office located by T&T entrance in Metrotown Mall, which is conveniently access via public transits (bus and sky-train). This office is very busy, making appointment is highly recommended, but they do still take walk-in. The office has great support staff for people who preferred speaking Cantonese or Mandarin and of course English as well. The support staff are very nice and friendly who are always welling to help you. As a patient there, my previous examination by Dr. Shen, Dr. Cheung and Dr. Chong. They are all great optometrists, professional, efficient and experienced in their field. The office has a great variety of high-quality frames/lenses and contact lenses. Also a lot of brand name and style for your selections. I have purchased my reading glasses, contact lens, and various sets of Oakley and Maui Jim sunglasses from here for many years. I always have a great experience with my services and the support staff is very helpful assisting you with the product you're purchasing. I have referred my extended family and friends to Dr. Herman Shen & Associates for many years and will happily continue to do so. read more

This review is for the Henderson location in Coquitlam. I've seen many optometrists and can say that this one is "meh" at best. Some key points why: long wait times, poor service (felt like just a number) and, more importantly, it just didn't feel professional. Even the optometrist's service left me knowing that I will bring my business elsewhere (which I have since). read more

Knowledgeable staff who are up to date on all the latest trends and technology in eye-wear. Their prices are better than the chain stores and service is more personalized, only got the features I need for my glasses None of this glasses in an hour stuff where they up sell you on everything. Booked an appointment for my annual eye exam and was done in an hour. Would recommend to anyone that needs glasses- they speak a English/Mandarin and Cantonese read more

0 out of 5 rating. When my husband saw Dr. Alfred Lo on March 28 2022, he complained about partial lost of his eye sight. After examination, Dr Lo simply asked the receptionist to set up an appointment with a specialist, which turned out to be 1-1/2 months later, without telling us what is going on. Later we found out that he wrote down on his record that he requested the specialist to check if my husband's retina has detached. 3-4 days later my husband complained that his situation has worsened. I called up the receptionist Pauline asking her to please kindly call the specialist to see if we can see him earlier. She abruptly said to me you have to call the specialist yourself if u want to change to an earlier date. She didn't bother to look at the medical history to see why the patient called up to seek for assistance. I called the specialist office myself and we were only able to see the specialist 10 days later. By this time my husband's right eye retina had totally detached. STAY AWAY FROM THESE OPTOMETRISTS! THEY JUST WANT MONEY! read more

I went the one in Richmond. The moment i arrived At that Mall , i was so pleased to see so many dessert places. I thought to myself: "hm, if i have to wait, maybe can step out for a bubble tea drink". Surprisingly, upon arrival, the doctor is waiting. It was quick, and pleasant. The receptionist is friendly, Dr Chong is so accomodating and listen to my needs. The clinic is Clean and spacious. I must say, this is the best experience of going to dr i have ever had in my life. No wait time, No hassle. I love Dr chong ! Thank youuuuuu read more

Dr. Cheung is very good ! Staffs are friendly and patient !

I made an appointment but the old lady couldn't find my name at first and made a very bad face to me and finally found my name but no apology or whatsoever . this was second time I went there... I made glasses with prescription they gave me the last time but it was little blurry so this time I wanted to make sure the prescription is correct but the lady looked at prescription date which was within a year so ignored my complain and still gave me same prescription contact lenses. They took too many client and they can't serve well or it's there way of good service. read more

Dr. Herman Shen and Associates is close to T&T in Metrotown. This is a huge plus for me since it's skytrainable and I can always go shopping for groceries afterwards. The office is small and does get pretty busy on Saturdays so I tend to go on weekdays or early Sunday. They close earlier than the mall (around 7PM in general). The office has great support for individuals whose native language is Cantonese or Mandarin. This works well for my mother (who also goes here). Of course, English isn't a problem either (my main language). The last few times I've gone for an appointment, I was helped by Dr. Alfred Lo. Dr. Lo was very thorough with every examination I've had with him. He always checked for retina detachment and was very patient and meticulous. In terms of products, there is a great variety of high-quality frames/lenses and contact lenses. Overall, I'm really happy with the service here for the last several years. read more

I've been a patient of Dr. Shen for over 14 years and he now looks after my entire family of four. Dr. Shen is very professional and knowledgable in his field. He never rushes me as a patient and always explains in detail how my eyes have changed from my previous examination. He also does an excellent job with my two children who are now 7 and 5. Getting young kids to sit still is an art in and of itself, and Dr. Shen somehow gets it done with a big smile on his face every time. I've always had a very small spot on my right retina which not all of my previous optometrists have found. Dr. Shen spotted it on my very first visit. Similarly, my wife has suffered with unusually dry eyes ever since she had laser corrective surgery over 15 years ago. One eye still needs a contact lens. Ever since she switched and started seeing Dr. Shen, he and and his staff have always extremely courteous in helping her to find just the right type of lens + solution and sometimes drops to keep her eye feeling great at all times. In addition to my immediate family, I have recommended him to many of my other family and friends. Dr. Shen is always booked up, and for good reason so a small wait is to be expected whenever I see him. Well worth the wait in my opinion. The store in Metrotown is very conveniently located and was renovated a year or two ago. The size of the office is smaller than some of the other stores that I have been to, but I have always been surprised at the depth of selection available. The staff on the optical side are all very knowledgable of the latest trends in eyewear, and they are very friendly and courteous. I've been a fan of Oakley prescription eyewear from the day it was launched and the selection at the store is always excellent. I've purchased at least 6 pairs of eyeglasses from the store along with numerous sets of contact lenses and also prescription sunglasses. The pricing is competitive and the after sale service has always been excellent. The store staff have conducted numerous minor repairs and exchanges for me without any hassle whatsoever. Overall, I couldn't recommend a better family Optometrist and optical store in the Greater Vancouver area. I have referred many of my extended family and friends to see Dr. Shen and his associates and will gladly continue to do so. read more

Dr Shen is such a good doctor. He's very knowledgeable and will take the time to explain everything. The wait is long sometimes, because he's busy. That's a sign of a great doctor. The staff is very helpful in picking glasses. During the pandemic, they take your temperature, require masks, provide hands sanitizer, have plexi glass up and they limit the people inside. I feel very safe going into their clinic. read more

think this shop changed hands as the service disappointing, eye check with no result on axis, prism and base which you can not order glasses from elsewhere as reference. is this called cheating ? would never revisit read more

Herman Shen & Associates has been my optometrist for years ever since a was a kid till now. It's been almost two years since I did an eye exam and I was wondering what my old prescription was so that I can purchase so contacts for the summer. Instead of telling me, the lady on the phone only wanted me to do the exam. However, she did tell me that I could either pick up my prescription or have it faxed. To be very honest during this pandemic how does it make sense for someone to come in and just do a pick up, shouldn't this office prioritize limiting the amount of people and the safety of others? This office also isn't innovating on making their systems digital, only offering faxing services. In this case if you're not keeping up with the times why should I come and do another eye exam. Definitely not convenient if you plan to move around cities or provinces and if you don't have a fax machine. read more

There's no complain about the optometrist's professional performance. But I would have to say the customer service of the receptionist and all the ladies that work there needs major improvements. On Christmas Eve I went there to buy my son a pair of babiators which was a retail price on a $45 with a 35% discount which it turned out to a total of $33 after tax. After two weeks a total use of about 4 times one of the screws holding onto the legs was popping out. After New Years Day we went to their office to see what they can do about the screw popping up issue. The lady that was helping us, seem like the owner or owner's wife, was very rude and disrespectful. She said that she cannot do anything until after Monday when the store manager comes in whether the sunglasses was to be sent back to the workshop or whether to be sent back to the manufacturer. I'm still waiting for her answer tomorrow. All I want to say is her after sales service is ridiculous. These babiators are sold online for $20 and this optometrist had a retail price for $45, if you are making that much out of a pair of baby sunglasses I expect some customer service. The ladies business style is very Hong Kong style. Also to mention when we further asked about how long we could get our sunglasses back, she got annoyed and rudely said to my son not to wreck her set up for business. My son was only playing and looking at the mirror on her table, my son was playing and looking at the same thing when we were making the purchase of the sunglasses and nobody said anything to us. What she said to us was more like you tell us to get out of there. My son sunglasses was fixed and we were able to pick it up today. All they did was put glue to hold the screw back on. Thank you very much for a pair of $33 plastic child sunglasses. The service was still a pain. Will not return or recommend to anyone, if you would like to pay and get ridiculously poor service this place is for you. read more

I have been going to Dr. Herman Shen & Associates pretty much since they first opened. They consistently provide efficient customer service and are always carrying out the newest contact lenses before other stores. I also really like their selection of glasses and sunglasses. The doctors are always very thorough with the examinations. Whether you want to have an eye exam or looking for the latest fashion glasses/sunglasses, I would highly recommend Hermen Shen & Associates. read more

I have been to this store for eye exam and glasses. After run almost 30 optometry stores, Dr. Shen & Associates is the only one that opens after 6pm. Excellent service (I need the glasses next day before 8:30 am for work, cannot believe that they arranged a special service to cater my needs; their manager delivered my glasses to a location that is convenient for me to pick up 8:25 am!!!). I am very surprised by their work ethics and services. Will definitely come back and recommend to my friends. Their staffs are very professional, friendly, knowledgeable and passionate about the field. Plus the office is conveniently located near TnT and open 9-9. read more

I'm a constant customer to Dr Herman Shen's, either in Aberdeen (Close to) or in Metrotown, same goes with my family members. There is not much to complain about the service from the doctors, BUT, at times when I make appointments at Aberdeen or Metrotown, I will get an old lady in her 50s answering the phone, and she is the reason of my rating. She is the source of my frustration as there is a constant mix-up in dates between my family members and whenever I call back to ask her questions she will give me an angry reply. And..h er language skills are... barely understandable, even ignoring the accent, and her attitude towards me was very harsh each time I call. If you are thinking about going to Dr Herman Shen's, I highly recommend you to recheck your appointment if you get her as the receptionist, and make sure she is not working when you go to your appointment. read more

I've been to this office for eye exams several times in the past 15 years as I like to shop around for the best doctors. I chose to come back here because the office is conveniently located inside the mall and I've had good experiences here in the past. I saw Dr. Cheung and he was very professional and quick. He was also very informative when answering my questions about laser eye surgery. The only thing I would say is that my appointment felt a little rushed as my appointment was last and the staff outside the exam room were already ready to leave with the gates half closed by the time I left the office. However, it was a good experience overall. read more

Dr Pang is the best! She's friendly, professional, and extremely knowledgeable. I've been with them for years and they've always been really helpful. read more

I don't know what to complain other than having to wait for a few minutes pass my appointment time (but it is so typical of any doctor offices anyway). Everything else went smoothly. The price of my glasses is fair and inexpensive compared to the big local opticals. The staffs are courteous and work efficiently. I like the fact that it is located in the mall so I can go shopping at the same time. read more

A few days ago I came here for an eye check, because I've been seeing blurry vision recently and realized I might need glasses. My appointment was 3:30pm, I came exactly on time and the front desk told me to wait for a moment because apparently Dr. Shen was eating at that time, it was 4:05pm that Dr. Shen actually showed up and I was called in for the eye check. I told him I cannot see fairly well and I might get a pair of glasses after this check. He checked my eyesight and did all the drills and he said I have moderated myopia, which means I'm mildly nearsighted. He started asking me why didn't I get glasses sooner in a very rude manner, I just told him I didn't realized I needed a pair, he started leacturing me in an incredibly unprofessional manner, as if I'm a prisoner. He did not even show a tiny bit of respect throughout the entire "lecture" of his. Definitely never coming back here for an eye check. And if you're reading this and planning on coming here for an eye check, I wouldn't recommend Dr. Shen. read more

I have come several times and have seen 2 different Optometrists. It is an extremely, extremely busy and small office, where oftentimes there is no seat for me to sit. I was referred by family, but I have chosen to switch Optometrists from a few bad experiences. The dr did not call my name after waiting for 15 mins and his office was empty. I had to tell him this and he double checked - the receptionist forgot to give him my chart!! So, he does apologize, but sees me for 2 seconds and puts eye drops in before seeing the next patient, makes me wait, then sees me again. I asked him why, when it was not my fault his receptionist forgot to give him my chart. There was no discipline or discussion with the staff even. The dr said that he understood this, but he did not want to inconvenience the patient after me. So, I came on time, but had to wait and rather than completing my appt, he would rather make me wait longer and inconvenience me longer rather than affect another patient. The apology was a slap in the face because actions speak louder than words. In addition, my prescription seems completely off and blurry. I would probably stay because of this mishap, but if the quality of service is not even good, and my prescription is incorrect, then I would rather go somewhere else. read more