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    North Star Canines

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - North Star Canines

    Pet boarding

    Private dog training

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    10 years ago

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    Sara Lutz Pet Services

    Sara Lutz Pet Services

    3.3
    (7 reviews)

    Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

    Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

    Charlottesville Cat Care Clinic

    Charlottesville Cat Care Clinic

    4.4
    (32 reviews)

    Been going to cat care for years. Recently had a bad experience. My cat had a urinary blockage. I…read morecall the practice first thing in the morning and was told the Dr. was too busy to see him. To go over to Greenbrier Emergency Veterinarian. No warning about how expense Greenbrier would be. The cat got good care at Greenbrier but was not prepared for how expense it would be. Payment needed to be made in advance before any care was given. Had to run home and get another CC that I don't normally carry with be. The practice is open late Friday - Monday 7:30 AM. Had to pick the cat up Monday morning doing a snow storm still with catheter sticking out his rear. Then take him to properly only vet open doing the snow storm. They keep him while I waited half a day in the lobby. Was told best to keep the catheter in for 48 hours. Cost at Greenbrier $2,900 and another $350 at Meadow Creek. I ask them if I came to them first what the charge would be for the same procedure. Was told $700. At Greenbrier I was also told that my cat may need to go next store to the specially surgical veterinarians for a future procedure . That they were the only ones that did that procedure in our area. Cost would be about $5,000. At Meadow Creek they told me that they could do the same procedure and cost would be about $2,000. They put the cat on a special diet and medicine so hopeful he will not need to have it done. Can not say enough nice thinks about Mesdow Creek and staff. I expect that they will be my new veterinarian. Finale thought my father was a veterinarian and I use to help him out at his practice. I know a few things about the business.

    Our elderly cat was deaf, suddenly blind, and in great distress. When we sought compassionate…read moreend-of-life care, the vet pushed additional tests, suggesting we weren't doing all we could when we asked for euthanasia. Instead of support, we felt judged and pressured, which made an already heartbreaking decision even harder. Families deserve empathy at such moments, not guilt. Will not return and do not recommend.

    North Star Canines - pet_training - Updated July 2026

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