Nickole was a FANTASTIC representative of the company! She…read moreshowed me various options of the storage facilities. She explained security and other factors that made my decision easier! What an EXCELLENT REPRESENTATIVE for this storage facility!! Thank you NICKOLE!!!

"Trusted since 1972" their perpetually-closed office proudly proclaims…read more I'm leaving this review because we were finally able to move our belongings out of storage and into our new home. Originally when we'd moved from Texas to Minnesota, I'd planned to occasionally stop by our storage unit in order to grab seasonal/holiday decor and such. However, I quickly found that I did not want to go through that hassle, because lemme tell you, it's a HUGE hassle. First off, requiring you to have an app on your phone just to open the main gate. And the door to your building. And on top of that, you gotta have the keys for your individual unit. The app doesn't function properly, always crashing and leaving you stranded like a dunce. The one time I did come by for Halloween stuff in October, I couldn't even get the app to open the door. I had to take advantage of someone else leaving. And of course, there was NO employees at the front office around to help me out either. This was also the case for when we moved our stuff out, which we did across two weekends. On neither occasion were there any employees anywhere to be found. It sure must be nice to rake in hella cash from renters without even having to staff your establishment. The first day we came by to move out, we discovered we'd misplaced our key. So we called in, only to be told no one could come out to help us and to expect a call back within 72 hours. Pretty unhelpful when you're trying to move THAT DAY. We ended up turning our apartment inside out and thankfully did eventually locate the storage unit key, so we were able to come back and do our load- allbeit a much later than expected load, considering all the time lost and no help from the company we were spending $120/mo. to. By the way, no one ever called back within those 72 hours, so it's a good thing we didn't need them to fulfill that promise either. Speaking of costs, there were other geographically closer storage units to our apartment, but we chose this one based on the pricing, around $100/mo. for a 10x10x10 ft, which was one of the best rates we could locate. So of course, within a mere month of being there paying rent, they increased the price by 20%. Jerks. Also, do be aware that for leaving, they request a week's notice. (This is likely a ploy to get one last month's rent out of you, in the case that you decide to leave close to your renewal date but don't realize there's a week's notice for literally no reason.) My husband was able to figure out some way to do the process via the app or online to circumvent the "required" week, and was able to close out the account that day instead. Oh and the asphalt leveling is ATROCIOUS here. If you have a truck with a ramp, GOOD LUCK finding any stretch of pavement that's level to load or offload. I've drug these guys through the mud with good reason with this review, but it remains a two-star because our stuff at least was stored safely the year+ we were there. No theft, no damage, etc. We didn't go for temperature controlled, but it seems that there wasn't too severe of variation in temperature despite the Minnesota winters. So yes, your stuff will be safe here. To me, that just seems like the bare minimum of what you'd expect from a storage unit rental place though.

I've been in a few old and creepy storage facilities in my life....spider webs, a funky smell, dark…read morehallways....you know, the kind straight out of a CSI episode where you feel like someone's lurking behind you. But this place is GREAT! Very clean, fairly new, temperature-controlled, safe & secure, two large entrances & several large & well-lit walkways making it easy to access each unit (there's even a place to drive your car inside, which is a nice feature in bad or cold weather), dry & weather-proof (no worrying about the floors getting wet from slush or snow, even with the drive-up area), reasonably priced, very nice staff. Kevin is very helpful. Also, I'm a MAJOR bug-aphobe, and finding a storage place that didn't have creepy crawlies was important to me (especially when we were planning to store a couch and several boxes of clothes that didn't have the best lids). In the 3 months we've used Scott Co Mini Storage, we've only seen one dead bug, and I can't even be sure we didn't bring it with us on the U-haul. Highly recommend this place for your storage needs!

While the equipment and the standard rental rate etc is like any other U-Haul, be aware they charge…read morefees. My recent rental they charged me $20 cleaning fee, this is bad practice of this particular dealer. The other one on eagle creek did not do that.

I had just escaped from Public Storage with a modest loss of money and property so I was more…read morecareful in selecting a storage company this time. Before signing up online I went to inspect the property. I saw a large transparent garage door for customer vehicle entrance, two available lumber yard style dollies, a clean and modern facility, and one of 2 operating elevators. had come to take none of these things for granted. Extra Space really needs to say more about their amenities on the website. There was a red flag though: no one in the office. That had been a recurring problem with the other facility. I still had some questions not covered on the website and the chat line was busy. I called. That didn't turn out well. I was asked to verify everything that I had just entered online and was asked to enter my CC on the telephone key pad which kept failing. When the woman on the other end said she would get technical help I hung up and started over. I already had my questions answered. After that, I saw a sign in the window saying the attendant was on the property and gave a number to reach her/him. A good sign, but it had just been put there. A few minutes later the attendant showed up. All that was not enough was not enough to take off a star. When you choose a size locker, if there's more than one of the same type available you are shown a map and you get to choose the location. You pay for the lock on registration which is unique to the Extra Space, in which you insert into the specially designed doors. It's easy to use and hard to pick.

Jordan was very helpful and fun to talk with throughout the process. She completed the initial…read morepaperwork and tour of the facility. She explained the value of the locker and broke down the different costs and promotions. When I was done using the locker she assisted me with closing the contract. Enjoyable experience

First Class storage facility, Indoor units with temp control and very clean…read more They provide a complementary Truck to move your stuff .Paula was great, always helpful .

I highly recommend the Lock Up Storage in Eden Prairie. It's very clean, climate controlled and…read moresecure. Eric was very helpful and very professional from the 1st time I stopped by to inquire. He showed me couple different units, gave me a tour of the facility and explained to me everything I needed to know about the process. The first unit I reserved was a little too small for my belonging, so just a day before the movers were coming, I called Eric and he made it very easy for me to upgrade to a larger unit. They even gave me a free lock, I feel that I made the right decision by choosing this facility!

Awesome people to work with, nice clean facility!!! Reasonable prices, lower than their competitors.read more

The iStorage Self Storage of Burnsville on Ladybird Ln is a really great place to rent a drive-up…read morestorage space or park a trailer/vehicle/etc. I was a client of theirs for several years and just recently discontinued my month-to-month contract as I no longer require off-site storage. That said, I would go back and rent from them in a heartbeat if I needed a storage space again. I've always been satisfied with the service I've received and even when there have been issues that needed resolving, the staff at iStorage made sure to handle it professionally and quickly. Scott, the on-site manager, and his team have taken great care of me and they always go above and beyond! iStorage provided what I believe to be a fair and competitive rate, too, for my storage needs. If you're in the market to rent a storage space of any kind, I personally recommend that you stop by or call them right away!

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

Robert, Max, and Dewayne were a great crew. They arrived on time, and they hustled. We mostly used…read morethem for furniture and a few smaller items, and the cold didn't deter them. Minneapolis moving services are some of the most expensive anywhere I've experienced. I hope that simply means that MN companies pay their labor well. We paid $1365 + $180 tip (optional, but come on) for a 3-man crew at $260/hr (2-hour minimum), and we obviously also provided snacks and drinks (they declined breakfast). For comparison, in San Francisco it was $250/hr for 5 men. The rate was with both the weekday discount and winter pricing. Weekend would have been $285/hr for 3 men, and $345 for 4 men. There was no trip fee. Robert, in particular was incredible; he moved a 6 drawer dresser down a tight stairwell alone. They needed to remove the front door at one point, but did so without issue. They also were happy to use our own furniture pads and plastic wrap (leftover from a cross-country move). At one point, they had to back the huge truck through the alley on icy ground, and had no problems. Also, it was easy to provide them inventory by email, and easy to reach them by phone. Lots of moving companies were annoying to contact, which is partly why we chose this one. One a few minor issues: one piece of furniture was shedding pieces of wood. I think they were reinforcements put on by previous owners. I didn't even know they were there, and it doesn't seem to have affected the furniture. They also forgot a couple of items in the yard, including a big smoker we had to move on our own. It's partly my fault, I told them we were good to go. Also, we were made to sign a lot of paperwork, and at various points it was for things like "you confirm that nothing is broken and everything has arrived" and, like, it's weeks later and I'm still unpacking, there is no way I would have known for sure. It's fine, because so far we have had no issues, but if someone did have issues it might feel like being strong-armed via contract. The guys in the truck were just doing their jobs, so it's the process that is problematic more than anything. We would use these guys again!

We used Move Crew almost nine years ago and loved them for our move then and loved them for our…read moremost recent move. They are organized, efficient, and bring an excellent variety of supplies. They work with you as you transfer one home to another or in our case storage. Our crew Kai, Zong and Bob were awesome! I highly recommend this company.

I have rented several storage rooms over the years. Some good, some on the verge of scary. This…read morefacility is clean and well taken care of. When I was moving things from the truck to the storage room there were several employees removing snow and ice. The person who checked me in was great. She took time to explain the facility and then walked to the storage room to make sure my access code worked and the room was acceptable to me. Overall, I highly recommend this place if you need somewhere to store your treasures.

Prices keep going up, yet they can't be bothered to maintain the facility. Really read the…read morecontract before you lease a unit. They DO NOT care about you or your items. Their "value coverage" that they force on you? It's not insurance, it's an indemnity waiver you pay for. They won't even cover damage from their own negligence per the agreement! I had damage to my items in storage, tried to contact the facility for a week before I removed the irreplaceable items to try and have them repaired. After involving the storagemart call center, I was only given a claims form that stated items must be reported damaged before being removed (which was not mentioned anywhere in the signed agreement), and a promise that someone would call me. When I finally made contact with someone calling themselves the interim manager, he took one look in the unit, to assess the damage to my remaining items I assumed. Seems they only wanted proof that the ceiling didnt have a hole causing the damage, as it appears that is the only thing they will cover. Now it's just shrugs and ignored emails. I have had this unit for years, never had any issues when Bruce owned it. As soon as storagemart took over, it has turned into a dump. No plowing, no repairs to facility, "climate controlled" units are a petri dish, nobody answers the phone, nobody cares. But hey, it's just irreplaceable baby pictures, right?