I went for a procedure at Melrose Wakefield on Wednesday... The staff was so helpful... from the…read moregentlemen at the information booth... to the women at the Surgical check in... I did not catch her name but she was amazing... I was in the wrong place and she took me to where I had to be on the fourth fl..... the women at the check in on the Fourth fl.... was also so friendly and Amazing... along with the nurses and staff that helped me... They all made a stressful day alot better....

Horrible ER! I was called by my primary care NP telling me to head to the ER becasue findings on my…read moremri that day showed a compressed spine even though the mri report said it most likely was due to bad image. She could not reach orthopedics and she felt a neuro surgeon or orthopedic specialist needed to read the mri right away! Well I went to the ER and they tell me they don't have a neuro surgeon or orthopedic doctor to look at my mri more closely! They actually told me to DRIVE to Tufts in Boston myself!!! So how urgent is all this?? I had taken an Uber on the request of the NP who called me. She said in case they put a brace on your neck. They say they will transfer me to Tufts in Boston! I sat for 3 hours on an uncomfortable gurney with nothing stabilizing my neck. I finally gave up. I told them I'm not going to Tufts and I'll talk to my ortho in the morning. They aren't going to do a consult at 11PM at the hospital, which means they would have admitted me. Ortho calls me in the morning to tell me they are setting me up with a neuro surgeon and they will call with an appointment for me. So my trip to the ER was not needed. I would have been admitted for no reason. But I WAS dehydrated with a low potassium and I was told they don't give potassium nor did they have any soft neck braces. What kind of hospital is this?

Dr Watrous and his staff are wonderful. If you have an appointment with the Doctor, sometimes you…read morehave to wait. I usually see the NP's and they're great. They take their time and are extremely thorough. The new office is a great location and I would highly recommend.

From the owner: Internal medicine and Cardiologyread more

Horrible all around. If I could give this practice 0 stars I would. Good luck even trying to get…read moresomeone to help you with anything basic.

Doctors great, but staff is the worst--rudest on the planet as far as staff goes…read more If it weren't for the doctors I would have left

My husband was a patient of Dr. Criss for many years for a tricuspid valve condition diagnosed over…read more15 years ago. The plan was to monitor it with annual echocardiograms, and we were repeatedly told that if the measurements didn't change, surgery would likely never be needed. Over time, my husband's symptoms worsened, he frequently described a heavy pressure on his chest and significant fatigue. He eventually had to stop activities he loved, including hockey and golf. Despite these ongoing symptoms in his mid-40s, his concerns were attributed to asthma and age, and no additional cardiac testing beyond routine echos was pursued. In 2024, he was referred to a pulmonologist, who told him this did not appear to be a lung issue and recommended a second opinion. We then transitioned to a new cardiologist, who was very concerned that more comprehensive evaluation had not been done sooner. After several months of further testing, my husband underwent valve replacement surgery in 2025. In hindsight, we wish we had sought a second opinion earlier. Based on our experience, I would strongly encourage patients with valve disease to advocate for themselves, ask detailed questions about symptom changes, and consider a specialist if something doesn't feel right. In my opinion, the level of attention and follow-up we received was not sufficient for a condition like this.

From the owner: Tufts Medicine brings together the best of academic and community medicine to deliver exceptional,…read moreconnected and accessible care. Comprised of Tufts Medical Center, the principal teaching hospital of Tufts University and the Tufts University School of Medicine, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home, and an integrated network of 2,300 physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

I saw Kristin for 7 months due to me out growing the world of pediatrics. She listened to my…read moreconcerns and was extremely helpful and supportive when I mentioned that I wanted to try the weight loss shots before I did any sort of weight loss surgery.

The folks who answer the phones are very rude…read more They also made a mistake with my appointment date and didn't seem to care.