Horrible all around. If I could give this practice 0 stars I would. Good luck even trying to get someone to help you with anything basic.

Doctors great, but staff is the worst--rudest on the planet as far as staff goes If it weren't for the doctors I would have left read more

Office staff not very good, giving me a hard time as i was advocating for my husband to see a specialist. ThougH I love my doc there, dr yuriy not very good about giving referrals read more

Ive been going here for years( the front staff could be a little rude at times.) But i deal with them because like doctor Welds. After having a bad experience with my last doctor Dr Welds was a godsend. I had some problems on my 1st visit that i brought up to Dr Welds, my 1st doctor told me i was ok without looking further into it. Dr Welds had me see a specialist right away. If it wasnt for her the out come might not of been so good. She is very nice and listens to me she doesnt act like im bothering her. She really cares about you. read more

The office, doctor and nurse practitioner were rude and not helpful. They refused to provide a physical form in person and would not email. They also missed the shots. Very unresponsive and poor at communicating. The staff is extremely rude, not prepared, untrustworthy. This office should not be allowed to practice. Be careful if you have children there. read more

I have finally had it with this office! They should get no stars Dr Gumuchian is the only reason I stayed as long as I did. The staff and Susan Bove the nurse is consistently rude, cuts you off when you talk, and acts like your bothering them. They forget your the reason they have a job. If your sick, plan on waiting 2 weeks for an appointment. I had been to emergency room and dr told me to see my physician if I was better, since I hadn't gotten better I relayed that to receptionist ....she tells me sorry 2 weeks is your next best appt. Most doctors have sick appointment slots. Apparently the receptionists are gateway keepers to these golden appointments. I think there is a lack of management and good customer relations. This office is really at its worst. I have been a patient for a long time and I wish I hadn't frustrated myself this long with such incompetence !! Bottom line find another doctors office where they really care about your health and you read more

Have never had a bad experience here before until went in for sick visit with NP Susan Bove. She does not listen to you, is condescending and have never had someone in the medical profession be so RUDE. She is not an asset to the practice and should go back to school and learn how to treat patients!! My daughter is in school to be a NP and I know she will treat her patients with compassion and kindness which is something Ms Bove is greatly lacking. read more

I've only been a patient here for 2 years but I'm switching to another practice. Just don't have a lot of confidence in the doctors here. The last time I went, I had a terrible hacking cough. I had to see the NP who was trying to listen to my lungs but I couldn't stop coughing. She got snippy with me because I couldn't stop coughing - duh - sweetie, the reason I'm here is because I can't stop coughing . Hello??? Let's put our big nurse pants on and figure this one out. Dr. Bernstein is/was my PCP - she's nice enough, I suppose but not a very good bedside manner. she asked me if I had any questions, which I did and when I asked - she rushed me off because she had another patient. I felt like I was on a timer. Ding - 15 minutes are up. Here's a clue doc, don't ask if I have any questions if you don't want to spend the time and listen or answer them. Honestly, I feel like this place is a factory - patients in/patients out - it's all about profits. How many patients they can squeeze in on any given day. read more

I had one appointment with Dr. Kinyota. She was very nice and really listened attentively, unlike Dr. Bernstein, who was quite robotic and barely made eye contact. Last week, I waited 45 minutes for an 8:30 appointment for a booster shot with a nurse. All the while, the receptionist was going on and on about how sick she was and that she would try to make it until lunch. Today, I had an 8:30 appointment for another booster shot. I couldn't make it because I have a bad cold. I called 8 times between 8:00 and 9:00 to reschedule. The office was closed. Not open until 9:00. So, if I had gone, nobody would have been there. Finally reached them. The receptionist couldn't have cared less. They knew someone was scheduled. She knew my name before I told her. If you value your time and hope to not catch a cold/flu from the staff, this isn't the doctor's office for you. read more

I have been going here for almost 3 years now. When I am able to see my regular doctor Gamuchian (I have seen her only 3 times for physicals) I have a fine experience. I am often seen by a nurse who has told me numerous times to lie to myself and my workplace about my serious symptoms. After a month of having a fever, going to other doctors and having my primary care doctor at Stoneham Family Care see dozens of scary tests being run, not once did anyone check in or follow up from my previous appointment. The nurses (especially Pam) who have called to make appointments or to answer questions have been completely rude and condescending while i have been extremely sick, to the point where i am not comfortable answering calls from their office anymore. There is no point of calling when you are sick because there is "no way" they could ever fit you in. I have even been sent to get x-rays when they are in no way necessary, no one needs a chest x-ray when they are having neurological symptoms. Rude, inconsiderate, and completely unprofessional. I have left to find any other practice. Save yourself the trouble and never make an appointment. read more

I have since left the practice - far too many bad experiences and inadequate care and rude/condescending doctors. Look elsewhere for care!

Went to see Dr. Kintoya for the first time and was still sitting there 50 minutes later . Switched Drs. Immediately.

My daughter and I have been patients of Dr. Kinyota's for years and my husband just switched PCPs to her as well. I adore her! Very thorough and compassionate. Will give you all the time in the world and never rushes her appointments. She treats you like you are her only patient that day. I'm not overly thrilled with her new NP... where did the other woman go? But the staff is otherwise courteous and friendly and their response time is terrific. My husband had been waiting for 4 months for a referral for a sleep study from his old PCP.... once he switched to Dr. Kinyota, the referral was practically automatic and he's had his sleep study now COMPLETE in under 2 weeks time. I have zero complaints. All that said, I can't say anything about any of the other doctors in the practice because I haven't seen them. read more

My whole family comes here for primary care for the past 7 years and we've had nothing but good experiences. Sure the phone line hold can be annoying, but I've always gotten through within 5 minutes...and the receptionists are lovely...as are the MD/NPs. I've met most all the docs/nurses there and they're responsive, compassionate and good communicators. I have no complaints...they're awfully convenient, too...Dr.Weld starts her appts most days at 7:30am which is perfect for me and the kids so we can get to the Drs and get to work/school on time. Dr. Bath is really nice, too...again, everyone I've encountered has been great...nurses, especially! read more

Dr. Pifko is great! Very thorough and good about answering questions. Pragmatic advice. The front office staff can be a challenge. They seem very stressed out and when you go there it seems quite disorganized. Dealing with them can be a nightmare I saw a specialist for an abdomen pain. The specialist send the report back to Family Care Center. The specialist and the Family Care Center seemed to both want to have the other explain the issue to me. I'm not a doctor, I don't have a clue what the very formal medical report means. I had to really push both parties to get an answer. The practice is not very proactive in getting you to come back. My dentist sends me cards, calls me up when I'm a day late for my 6 month cleaning. Family Care left me a random voicemail that I hadn't had a physical for two years (I was actually impressed- first time they did this ever). I called up and they told me the next appointment was 6 months out. Ugh! Long story short Dr. Pifko thumbs up.... Family Care - I would go elsewhere... read more

First of all, I've been a patient of Dr. Pifko's for a REALLY long time and he is great - no complaints whatsoever about his care, very thorough, understanding and patient. The nurses, also, are great. The practice itself, however, has always been a challenge to deal with, and has only gotten (much) worse. It's often impossible to get through to the front desk, and there are no other options to contact anyone there. one number, no way to leave a message, nothing. The front desk can be very rude (not all of them, one woman is very kind and helpful, wish I knew her name...) Another problem is, while I really like my PCP, I never get to see him. I always have to see an NP. I recently had a very serious health issue and the NP I saw was very unhelpful and rude. Unfortunately, due to my insurance, I have to see someone at my primary care before I can see my specialist. Getting a referral for the specialist was another ordeal; unable to reach anyone after trying daily for a week, unable to leave a message. FRUSTRATING is not strong enough a word for this process. I don't have faith in this practice's ability to care for my health needs, and I will be looking for a new provider. It makes me sad, as I will miss Dr. Pifko, but I can't handle the stress of trying to deal with the other people who work at Family Care Center of Stoneham. read more

My experience seems to be very different than others who posted reviews. Let me preface by saying that I am generally a very heslthy person with no medical concerns. I go to my yearly physical and tend not to be in need of much medical attention in between those yearlies. I have been seeing Dr. Weld for 4 years now and I have found her to be knowledgeable, patient and pleasant - all the things I look for in a doctor. She and I are pretty in synch in that I'm not wanting to do anything unnecessary. I like that... a lot! The front desk staff is also pleasant. Making my appointments are easy and I started using their patient portal, which is a great service. You can log in, see your test results, scripts, and vitals. They also have a ton of health resources as well. Check it out! The center is conveniently located on Montvale Ave. and right off 93. Parking is easy and the facility is very well maintained and manicured. As far as doctor offices go, this one works really well for me! read more

Dr Fleming at Family Care has been my doctor for over 10 years. I think she's great. I recently had a very serious illness, and her care was genuinely spectacular. Over the years, I have seen other doctors in the practice and had great experiences. And the RNs on staff are great. read more

This practice has exceptional doctors. My PCP is Dr. Weld and I trust my life with her. I try to stay with Dr. Weld as much as possible, but I have also had to see other doctors when shes not in. Dr. Yurie, very smart, but all business with no bedside manner. I have also see Dr. Kinyota, absolutely my 2nd favorite in the practice. The only complaint or concern I would say is the front desk ladies. Certain women always chatting, making patients wait. read more

I've been going here for years, and never had a warm and fuzzy feeling from the people here...I NEVER get to see my "primary care", its been years...maybe even a decade. Recently I had to make a sick appointment, waited 1.5 hours, with no explanation as to when the doctor would be in or why she was running late...not to mention I was with my infant in the carseat. Needless to say, I walked out without being seen, and will not go back,...that was the last straw. read more

I, also, have been going here for years and never liked the front office staff. In addition to them not being pleasant and always seeming disorganized, I got a different story every time I called about how to get seen on a Saturday. Oddly, no one mentioned that they have two urgent care centers with staggering hours which makes total sense - if everyone shows up at one at 8am, be the first one at the one that opens at 2pm. The doctors are fine but I don't know if they're aware that one sits on hold for quite some time when calling, they close the line at lunchtime (or, they had the last time I tried - and how does that make any sense? It just increases the volume later), and unless Epic has a way of requesting appointments now, that problem won't go away soon. I've switched practices for many reasons but these complaints are chief among them. read more

NP Susan Bove is awful. So rude, so condescending, very dismissive of my issue. Asked me why I was there after I was told to come in and have symptoms checked. She is in the wrong profession..... read more

I ended up switching to another doctor at that practice Yuriy Andrushyshn. He was the worst doctor I have ever had in my life. The whole time I was with him I missed Dr Weld terribly. Dr Weld was the BEST doctor I have ever had in my life. Wish I had never left her. They did get rid of that horrible nurse if I had just stuck around a year she would have been gone. Yuriy was a different type of doctor. The first moment I met him for the first time he walked into the room while holding his tablet..."Who's giving you these medications? Your not getting them from me." I forget why I was there that day but I was NOT there for medication at all. Without even knowing my situation he said that to me. I didn't like him from that moment on but I stuck with him cause I liked HIS nurse that he took from DR weld which is why she had a new nurse :( and to be honest...she does 99% of the work which is why she got kinda sick of me at the end. With Weld I was able to treat all my aliments in one place....at Family Care. With Yuriy it was the complete opposite. He was a brand spankin new doctor at the practice that refused to continue with anxiety/panic attack medication that dr weld had been prescribing. Without asking her about my history I feel as if he totally had no care at all for my general health and well being and just had a predisposed opinion about clonazepam I would even put money on a bet that he has NEVER prescribed it to anyone cause he's against it so much. He wanted me to take BENADRYL instead. I'm disabled and had home care and my home nurse would call Yuriy and say that I needed the clonazepam and she couldn't understand. why the benadryl? She knew I needed a different doctor. She kept pressing me to switch but I felt loyal to Family Care at the time and thought if I stuck around long enough he would see I had real anxiety and would treat me for it again. But nope. I went untreated for years actually. I understand that certain medications are addictive but I'm not doctor shopping here I had been with the same practice...the family care center for almost 30 years as a patient. You had a complete 30 year history file on me. I'm almost 50 years old. I even gave you all my childhood records cause family care was the place I went straight from my pediatric doctor in Reading. I just wanted to update this to let everyone know that WELD is awesome and Yuriy you should avoid at all costs. If you have a cold or something real simple then he's the one for you. My last phone conversation with the nurse went so bad I ended up hanging up and putting in a complaint with the board of medicine about a certain issue. A few days later I got a letter saying they no longer wanted me as a patient but I had already decided enough was enough which is why I submitted a complaint. 30 years! I followed them to 3 different locations over the years and I started with Dr Johanna Joanet ...spelling wrong on that last name but she was awesome too and I was with her for years until her maternity leave. Would like to say the front desk ladies are awesome one has been there longer than I have....always nice to me and could handle my anxiety pretty well. If you dont think I have anxiety ask those girls at the front desk...they remember. read more

Dr. Gumuchian has been my doctor for over 20 years. She is amazing, takes the time to listen to you, she is extremely thorough. I would not go anywhere else. I recently moved and I will still drive over an hour to go. The office is extremely helpful in getting you in the same day. read more

This is a review from an appointment I had a few months ago but it still bothers me and I needed to share. I met with NP Bove for a routine physical, but I also had some concerns about the state of my mental health and wanted to talk about it. While in the waiting room, I was asked to fill out a generic depression screening form. While these can be helpful in identifying at-risk patients, it is not always 100% accurate. During my visit, NP Bove asked if there was anything in particular I wanted to discuss during my visit and I mentioned how I had noticed a decline in energy and increase of anxious/depressive thoughts. This isn't a new struggle for me and I usually have a good grasp on handling my mental health, but wanted her opinion on seeking professional help as it's been getting more and more difficult to manage. When I mentioned my mental health, she pulled out the screening tool and looked it over and said something along the lines of how I answered the questions doesn't indicate that I need any additional help. Excuse me? Imagine mustering the courage to discuss your mental health with a medical professional only to be told you don't need any help. Fortunately I know better but it could be potentially dangerous if she reacted similarly to someone who was looking for help, and seriously needed it. When I tried to counter what she said to me she replied "well I can't talk you out of your current train of thought." As a nurse myself, I find this lack of truly listening to your patients concerns to be very concerning. I sincerely hope this review is seen by the correct people so changes can be made to how she chooses to conduct her practice. read more

I used to like this place, Dr. Kinyota always talked to me to understand what could be wrong with me. However, today I have been sick for well over a week and they had me do not 1, not 2, but 3 blood tests and they still haven't given me all the information and they are so rude at the front desk, you would think they would want their patients to get better! Currently looking for a new doctor! read more

I haven't been a patient of Dr. Yuriy (Andrusyshyn) very long, but I've only had good experiences. The front desk and nurses have seemed friendly and Dr. Yuriy seems knowledgeable. read more

Dr. Yuriy Andrusyshyn - refused to provide referrals for my husband to see a specialist on more than one instance. Had a secretary call to inform him and did not speak with the patient himself. I truly hope Dr. Yuriy Andrusyshyn never finds a family member in poor health seeking a second opinion in Boston and is unable to get approval! read more

I have been a patient of Family Care since the beginning when Dr. Johnson started Family Care about 35? years ago. Everything about the service/care is just fantastic. I have had many different Drs. over the years and always felt I was getting the best of care. My current Dr. is Dr. Jill Fleming. I cannot say enough wonderful things about her. She is the greatest and always hits the nail on the head when something is wrong and sends me to just the right physician for further examination. Dr. Fleming never makes me feel like she is in a hurry and always has time to listen/care about my needsI feel so privileged to have Dr. Fleming for my primary care. Pharmacy calling for pres. refills can be a problem (if the pharmacy has actually called) EX. This Friday I submitted a request for a refill on a certain med by internet and was told the pharmacy would contact the physician. However, Walgreens claims the Dr. did not get back to them. As of today I am out of this prescription. Spoke with the on call Dr. for Dr. Fleming last but had a very difficult time hearing and unerstanding her thus nothing accomplished. (My hearing is very poor.) When and if anyone reads this review please contact Walgreens regarding reill. Thank you. Patricia A Hogan read more

I have had Jill Fleming for almost ten years with much praise for her, until I got sick. I called for an appointment, they said I have to wait until February! I have asthma and psoriatic arthritis and explained to 1. the receptionist and 2. the manager, neither were friendly or helpful. I am a teacher and explained I also had a lump on my clavicle and wanted to see Dr. Fleming due to concerns about going back to school with my ongoing lung issues and a lump on my clavicle.. They insisted I could see the NP (who I know could not assist me with my concerns) or wait until February. Very, very disappointed. Dr. Fleming was great the last time I saw her a few years ago- she was concerned enough to send me for lung scan, d-timer test, ekg, but getting past the office staff for an appointment is pathetic. If I cannot see her until February, well....it is just sad. The front desk has never been all that friendly, but today was the worst. read more

I'm still a patient here, but trying to get in to see my primary for a sick call is tantamount to requesting an audience with the pope. Theoretically, the good thing about being in a group practice is that usually SOMEONE can see you. Unfortunately, the list is getting shorter of the other physicians I like/trust/feel comfortable with. I saw someone else in the fall when I was sick and he actually frightened me -- didn't seem like he knew what the heck was going on. I don't want to go through the hassle of trying to find a new primary so I'll just deal. Btw, they moved last fall to 80 Montvale Ave. in Stoneham and it's a much more spacious suite. read more

If you care about your health and want reliable, knowledgeable diagnostic care....then DO NOT GO HERE. I have given this place a chance for way too long. I have seen all the female practitioners here and none have impressed me. Their favorite answer to most issues that you see your PCP for is "I don't know, let me give you the name of a specialist" they won't bother doing lab work, imaging etc for cost reasons on their part. Winchester Hospital is limited as far as good general practitioners go, but there are some good ones out there, just not here. They are in a convenient location, good parking...but that is as good as it gets here. Move on... read more

I have had Dr. Pifko as a Primary Care physician for about 20 years. He is terrific! He explains everything in detail and is willing to listen to my questions. Pam is also great, very caring and friendly. read more

STAY AWAY FROM THIS PRACTICE. Seek a nice doctor and administrative staff elsewhere. Staff is rude, unpleasant and condescending on the phone. Forget about in person. Trying to get the doctor directly is nearly impossible when they are even there. read more

It sounds like the providers have changed since most of the negative reviews listed here. I have seen Dr Kinyota for 3 years and have been extremely happy with my care. They have some later hours and you can typically be seen the same day for a sick appointment. read more

I called Family Care Center, trying to assist my brother with signing up with a new PCP. While I was speaking, the receptionist cut me off & told me he needed a cardiologist, not a PCP, as soon as she heard me mention he had heart problems (also had other medical problems). She cut me off on every sentence. I spent 15 minutes arguing with a receptionist about the type of Dr. my brother needed. As a retired nurse who spent a significant part of her career in clinics, I was disgusted that someone with no medical training other than medical terminology would be allowed to tell patients & their family what type of Dr. they needed. When I arrived at the clinic after convincing her to give us an appt, I gave her the signed release of information forms which she copied & I also also gave a copy to Dr. Andrushyshn, his new PCP. We met the Dr. & discussed history, treatment & medication. Two days later by 2PM, the pharmacy still had not received prescriptions for a glucometer, test strips, both supposedly ordered, & medication dose adjustments that had been called to us that morning. When I called the clinic, the receptionist, Susan, answered. Throughout the conversation, she sound rushed, impatient & again, cut me off at every sentence. When I said her cutting me off mid sentence was rude, she responded saying she thought I was rude. The only answers she gave were "I don't know" and "I'll send a message to the Dr.". Everything else was either a denial or argument. She stated there was no supervisor to speak to when I asked & said she was the only receptionist there (there are 3 receptionist stations). Later that same day my brother spoke to Susan who informed him they could not speak with me due to HIPAA guidelines - the same Susan who made a copy of release of information forms which satisfy HIPAA requirements. My brother also stated she was rude, abrupt & impatient, as she was earlier in the week when he called. It is unfortunate the clinic makes such a bad 1st impression because everyone else was very pleasant, polite & professional. I can not recommend this Family Care Center due to the offensive & obstructive front desk staff; it's not what patients should have to tolerate when they are simply seeking help. read more

I have been a patient of Dr. Weld of the Family Care Center for about 7 years. Everything about Dr. Weld is wonderful , she is attentive and very down to earth. Any health issue I have ever had, she has gone above and beyond to make sure I get the care that I need and it is a delight to see her. BUT I wish I could say the same about the rest of the office. Anytime I have had to go for a sick visit and see any of the other doctors or NP it has been a nightmare, and don't even get me started on the front desk staff. I have pretty bad asthma , that I have had my whole life ( I got diagnosed with it at 2 years old) so I am pretty good at reading the signs and being able to tell what needs to be done. Each time I have gone in for a sick visit to address an asthma issue , the other doctors talk to me like i am an idiot and are completely condescending to me. The male Dr in the office who's name I don't even know because when i had to see him he was so rushed and rude to me, tried saying that I have COPD with out even listening to my chest. Don't you think if my Dr of 7 years even had a thought in her head that I could possibly have that then she would have taken the necessary steps in treating it?? Not to mention it is clearly in the computer the kind of medicine and the dosage Dr. Weld gives me when I am sick and they won't even give me a dose close to that , resulting in me not recovering. Basically THEY SUCK. Oh and lets quickly touch base on how RUDE , DENISE is at the front desk. You walk in and she is completely miserable and doesn't even say hello . At one point I owed money that I had no clue I owed because no one had ever told me, then DENISE tried telling me that I have gotten told several times before ....REALLY?? Is it coming out of your paycheck? Don't you think if I was told I would have paid a bill to a place where I have gone for so long rather then let something add up to almost $300 ?? Not to mention when I asked what I owed the money for she wouldn't even help me to fix the issue. ALSO , there is a medication that i Take every day and I had called the pharmacy , they told me I had no refills left so I called to let the office know on a day my DR was off, and DENISE made me feel like i was putting her out by calling to get my refill, because I didn't give enough notice. SORRY YOU HATE YOUR JOB, but have a little compassion for people , MISTAKES HAPPEN. read more

We have had overall great luck with Family Care Centers. Rose Weld has been a wonderful primary care doctor to our family. She's knowledgeable and compassionate and absolutely willing to take on larger health questions. She reaches out to specialists as needed and works well coordinating care. The office staff is generally nice though getting a referral can be like pulling teeth. This is very, very frustrating when you have a child with complex needs that frequently requires specialist care. Dr. Yuri is also a very negative member of this staff - Every other doctor is patient, friendly, compassionate except him. Anyone who treats a child like their condition isn't valid and who yells at a parent or patient when they call after hours needs to reconsider their bedside manner. read more