Worth the drive from Azle, Vet Bill has been a steady presence with our fur kids. From routine…read moreheart worm, flea, allergy treatments, to surgery when one of our cats needed a tail amputation and diagnosing our other cat when he just stopped acting like himself! They can usually see us the same day or the next when we've called. They call when they say they will call with results and usually check on the animals after they've treated our fur kids.

Dr. McGee and staff are fantastic. Lucy has recently had her second orthopedic surgery with Dr…read more McGee and he is simply amazing. We drive an hour from mid-cities to see them and 100% well worth the trip every time! Thank you for loving our baby girl.

Highly recommend!!! Rebecca did an amazing job grooming our Yorkie Luna. She was able to work with…read moreher being a bit squirmy and Rebecca was so sweet & caring. We look forward to Luna's next appointment. Thank you!!!

Jeff is an outstanding vet and will go out of his way to help people and their pets. I started off…read morewith him when I lived in Bridgeport, and he took care of my Cavalier King Charles Spaniel as he was getting his puppy shots, neutered, etc. Grover is 2 now, and we now live in Virginia. You'd think he'd forget about us, since we can't use his services anymore! But he hasn't; he's been helpful ever since we moved. I was really impressed with Jeff when I posted on Facebook about an itchy episode that Grover experienced from a topical flea preventative. I wrote something to the effect of , "I'll never buy the cheap flea preventative again! Frontline all the way!" We had gone to the vet hospital in Richmond the night before to make sure it wasn't anything serious, because Grover was really not acting like himself at all and was clearly having an allergic reaction to Sentry Pro XFC. Jeff posted on my facebook wall, "Give me a call when you get a chance." I called him right away, and he offered his advice and volunteered to write me a prescription for a steroid to ease the itching. I appreciated him going out of his way to help when he saw my post, and wished that I had called him instead of waiting at the hospital! Oh, how I miss that tiny town :)

They do such an amazing job on my little buddy, Ralph! Staff is extremely friendly and make him…read morefeel calm and happy! He always looks so good after getting groomed here. Highly recommend

From the owner: Pets certainly know when they are clean and looking good. Well-groomed pets are happier, better…read morebehaved, healthier, and more outgoing. Just like all of us, they feel good when they look good.

Dr. Sterle & Megan have been caring for our little Frenchie's for the past two years, and they've…read morebeen absolutely amazing. What really says everything about them is that we happily make a one-hour trip just to see them--even though there are plenty of closer options available to us. From the very beginning, they've shown such genuine care, patience, and love for our dogs. They take the time to answer all our questions, never make us feel rushed, and always make sure our Frenchie's feel safe and comfortable. It's clear they truly care about both their patients and their owners. That kind of trust is hard to find, and they've completely won our hearts. We wouldn't think twice about making the drive every single time because we know our dogs are in the best hands possible.

A few weeks ago, I stated that once I was emotionally ready, I would file a formal complaint…read moreregarding the care my 8-year-old Great Dane, Baylen, received from Dr. Margaret Sterile at Pet Health Center in Decatur. I have now filed that complaint and have supporting documentation. On Thursday, December 12, 2024, Baylen, who had previously been healthy, became lethargic and developed blood in her urine. I contacted the veterinary office and spoke with Meghan Sterile. I explained my concerns and believed Baylen might have a UTI. Meghan suggested it could be a kidney infection but did not advise me to seek emergency care or ask additional questions that might have helped determine the severity of Baylen's condition. I brought Baylen to the clinic as scheduled. She was able to walk into the clinic on her own. Dr. Sterile examined her, took her temperature, and drew blood. She asked whether Baylen had received the Leptospirosis vaccine. When I said she had not, I was repeatedly questioned and made to feel negligent. Dr. Sterile quickly concluded that Baylen had Leptospirosis, told me she was contagious, and said I would be lucky if she survived the night. I was told Baylen had to remain at the clinic because she was considered zoonotic. I was not given the option to take her elsewhere, although the medical record later stated that I had been offered a referral. I begged for information about her treatment and asked to see her. I was eventually allowed to spend approximately 45 minutes with her, but I was not permitted to touch her. I was told she was contagious and that I could not return to see her before leaving. I was told that Meghan would be caring for Baylen throughout the night and that Baylen was doing well when I received a call at approximately 11:45 p.m. The next morning, around 8:10 a.m., I was told Baylen had become significantly less alert and needed to be transferred to a 24-hour emergency facility. I was never notified during the night that her condition had deteriorated. Had I known, I would have arranged an emergency transfer much earlier. I immediately transferred Baylen to VEG in Fort Worth. During the drive, Baylen appeared almost unresponsive. Approximately 20 minutes into the trip, she began crying and howling in severe pain. This was completely unlike her normal behavior, and I had never heard her make those sounds in her eight years of life. When we arrived at VEG, I was told within minutes that Baylen did **not** have Leptospirosis. Further examination, ultrasound, and testing determined that she was septic and suffering from a **spleen torsion and a ruptured uterus associated with pyometra**. By that point, her condition was too advanced for surgery, and she was unable to survive the procedures that might otherwise have saved her life. We were forced to make the heartbreaking decision to euthanize her. I believe Baylen's death could have been prevented if she had received a proper diagnosis and appropriate treatment when I first brought her to Dr. Sterile. I was later informed that the clinic did not have an in-house Leptospirosis test and that the test had to be sent out. To my knowledge, no confirmatory Leptospirosis testing was performed before Baylen was diagnosed and treated as though she had the disease. I also believe other diagnostic testing, including an ultrasound, should have been considered to determine the actual cause of her rapidly declining condition. I have concerns about inconsistencies in Baylen's medical records as well. The records state that I was offered a referral and that certain testing was performed, including a progesterone test, neither of which I recall occurring. I also have concerns about the timing and completeness of the chart notes. This is not my first concerning experience with Dr. Sterile. I previously had an incident involving my French Bulldog, Coco, who was heavily pregnant and approximately two weeks from her expected due date. Coco was brought in for an examination, but without consulting me about her breeding dates, progesterone testing, temperature, or other signs of labor or distress, Dr. Sterile performed an emergency C-section. The puppies were born prematurely and, despite extensive efforts to save them, all eventually died due to complications associated with being born too early. I have also witnessed other troubling incidents involving the care of puppies and believe there is a pattern of poor judgment, inadequate communication, failure to obtain informed consent, and insufficient diagnostic testing. I have reviewed other complaints and online reviews that raise similar concerns about Dr. Sterile's treatment of clients and animals, and I ask the Board to consider whether these complaints demonstrate a broader pattern. My grief over Baylen's death is immense. She was a beloved member of our family, and nothing can replace her. I believe Dr. Sterile and her staff failed to provide Baylen with appropriate care.

The front office staff and the techs are rude and condescending. They don't accept responsibility…read morefor anything and it's your problem. They don't smile, don't welcome you, just sit down until we call you. They are owned by a corporation and they say they don't know who it is. Yeah, right so there is no one to complain to so it's made right. The vets are fine but the others would rather you not even be there.

First off, I have never written a bad review let alone a review in general based on bad…read moreexperiences. Today we brought our fur babies to get their yearly shots/ wellness checks. Immediately right off the bat we were uncomfortable with the overwhelming feeling of unwelcome behavior from the vet staff. The receptionist said " what do yall want?", which we replied with "umm, we have appointments for our dogs to get their wellness checks" and she commented "take a seat". We proceeded to sit outside of the waiting rooms for more than 30 minutes when no one was occupying them. She then proceeded to say "it is time to weight your dogs" so we brought them over and she never once acknowledged the dogs, gave them pets, or helped try to make them feel comfortable. Then, were told to go into a waiting room where everything just spiraled. The vet tech came in and talked with us about prices and what we wanted to get versus what we didn't want to get (this is important stay with me). We ask for a itemized bill to be able to see how much everything costs (as this was our first time here) and the tally came to over 750 per dog, which is not bad with labs yet still steep. We then proceeded to go over what we didn't not need yet, as we would come back the following month for anything but the necessities that were currently needed. Everything seemed to be clear as day and understood so we thought it was going good so far. They then came to grab our year and a half old golden to get his nails trimmed and we heard them through the door talking about our dog saying " HOLD STILL" (yelling at him) as he was actively crying and yelping" when they returned our golden they stated multiple times that "maybe next time we should give him sedation/anxiety meds so he is calm" but we are against that due to how loopy it makes him for days on end but they never asked our opinion. Then, they grabbed our 6 year old border collie whom was actively refusing to go back with them, which he never did at the previous vet. I don't remember a time where I had to encourage one of my dogs to go with a vet at the doctor's office. After all the shots were completed the vet tech came in and stated "the doctor will be right with you". When she came in she didn't acknowledge our dogs much just went straight back to the medicating of our 1 and a half year old golden for nail care. She then proceeded to say, " by the way your golden got the flu shot by accident, the tech took it off on the computer but didn't take it out of the basket so I will comp it but I gave it to him. I am just curious... who doesn't double check medications or ASK if our dogs have allergies before GIVING THEM FOOD(during nail care/ shots as our border collie has a sensitive stomach)!!! She proceeded to tell us that she gave our golden shots in all four limbs (which he is now currently yelping and crying every time he moves) and I don't understand why they couldn't just do it in two. I really do not know what is going on up there we have heard good things from family members but now they lost our business between the rudeness/cold behavior right when we got there to the overwhelming feeling of being rushed and not cared about what so ever. I have never been so mad with an establishment due to the care of my dogs that we see as OUR children. It is sad to say I am beyond displeased and utterly disgusted.

Liv is amazing! She helped our challenging/scared Corgi through his grooming process with patience…read moreand love, the detail in his groom/cut, wow he looks incredible! Thank you!

From the owner: Over 15 years experience. Pick up and drop off service available depending on distance. Contact for…read morea free quote today!

The clinic is clean and up to date. The staff are friendly and knowledgeable. The doctor is…read moreamazing! I would highly recommend her!

We set out on a road trip and were on the road an hour or so before we realized our baby ate…read moresomething from a yard on our morning walk and this vet got him in instantly... checked his blood and gave him fluids and we were on our way within and hour! My puppy came out happy and I could tell they treat their patients with kindness and respect! Have nothing but good wishes for this place!!!! Thank you for taking care of our baby dachshund!!!!