The front office staff and the techs are rude and condescending. They don't accept responsibility…read morefor anything and it's your problem. They don't smile, don't welcome you, just sit down until we call you. They are owned by a corporation and they say they don't know who it is. Yeah, right so there is no one to complain to so it's made right. The vets are fine but the others would rather you not even be there.

First off, I have never written a bad review let alone a review in general based on bad…read moreexperiences. Today we brought our fur babies to get their yearly shots/ wellness checks. Immediately right off the bat we were uncomfortable with the overwhelming feeling of unwelcome behavior from the vet staff. The receptionist said " what do yall want?", which we replied with "umm, we have appointments for our dogs to get their wellness checks" and she commented "take a seat". We proceeded to sit outside of the waiting rooms for more than 30 minutes when no one was occupying them. She then proceeded to say "it is time to weight your dogs" so we brought them over and she never once acknowledged the dogs, gave them pets, or helped try to make them feel comfortable. Then, were told to go into a waiting room where everything just spiraled. The vet tech came in and talked with us about prices and what we wanted to get versus what we didn't want to get (this is important stay with me). We ask for a itemized bill to be able to see how much everything costs (as this was our first time here) and the tally came to over 750 per dog, which is not bad with labs yet still steep. We then proceeded to go over what we didn't not need yet, as we would come back the following month for anything but the necessities that were currently needed. Everything seemed to be clear as day and understood so we thought it was going good so far. They then came to grab our year and a half old golden to get his nails trimmed and we heard them through the door talking about our dog saying " HOLD STILL" (yelling at him) as he was actively crying and yelping" when they returned our golden they stated multiple times that "maybe next time we should give him sedation/anxiety meds so he is calm" but we are against that due to how loopy it makes him for days on end but they never asked our opinion. Then, they grabbed our 6 year old border collie whom was actively refusing to go back with them, which he never did at the previous vet. I don't remember a time where I had to encourage one of my dogs to go with a vet at the doctor's office. After all the shots were completed the vet tech came in and stated "the doctor will be right with you". When she came in she didn't acknowledge our dogs much just went straight back to the medicating of our 1 and a half year old golden for nail care. She then proceeded to say, " by the way your golden got the flu shot by accident, the tech took it off on the computer but didn't take it out of the basket so I will comp it but I gave it to him. I am just curious... who doesn't double check medications or ASK if our dogs have allergies before GIVING THEM FOOD(during nail care/ shots as our border collie has a sensitive stomach)!!! She proceeded to tell us that she gave our golden shots in all four limbs (which he is now currently yelping and crying every time he moves) and I don't understand why they couldn't just do it in two. I really do not know what is going on up there we have heard good things from family members but now they lost our business between the rudeness/cold behavior right when we got there to the overwhelming feeling of being rushed and not cared about what so ever. I have never been so mad with an establishment due to the care of my dogs that we see as OUR children. It is sad to say I am beyond displeased and utterly disgusted.

This place is just what my family has needed since moving to this area. To start, they can board…read moreyour dogs or cats for a reasonable cost. They will spay or neuter your animals for a good price. The building is pretty old, but it's nothing fancy. I will continue to take my animals here.

The folks at Plum Creek are truly special people. Dr. Cerratti and Jo (the assistant) are the…read morekindest and professional care givers and just down-home friendly. They have treated our full size Aussie for medical issues as well as boarding him while we get a weekend away. We could not be more pleased with the care he receives of our beloved Aussie. 5 stars. Please give them a try, you will be so pleased you did!

I've been bringing 3 dogs here for over a year, they've all thrived. It's like clockwork getting…read morein, great service, everything you want for an exception routine vet. But also, just this month one dog bit another seriously, we were seen within 9 hours. I spontaneously for a new dog, and they fit us in to make sure his tummy is settled, to help us bond as best as soon as possible. I can't say enough about this place. They have doggos and kiddos around and helping out with calming pets and anxious owners (me). I love yall so much, we cannot thank you enough for everything you do for us!

Heidi saw my senior Boxer, Selene, under an emergent situation. She gave wonderful loving care to…read moremy girl, and got her 3 more months of quality life I didn't think we had. Wonderful office, staff and we just love Heidi. Would highly recommend for your fur baby.

I began coming to this clinic last year with an aging pet that eventually had to be put to sleep…read more They were always kind and helpful. I would suggest the woman vet over the man though. My daughter received a puppy before Christmas and we were getting vaccines done there through the puppy package. Yesterday, I encountered an issue where I only had so much money available and had rescheduled an appointment from a Friday (pay day) to a Wednesday due concerns about the weather. We discussed before coming that I only wanted the two vaccines and it would be $30. Once there and telling the tech that I just wanted the two, she proceeded to take the dog back for shots. When she came back she said she gave her 3. When I went to check out, I informed them that I talked to someone in advance (actually twice) and all I could do was the $30. I informed them I would pay the rest on Friday which was less than $20. I know that isn't much but I did not have it. A woman by the name of Rachel came out from the back in full attack mode saying she couldn't take the third vaccine out of the dog therefore I HAD to pay in full. I told her that I requested just the two and it was on them but would pay the rest on Friday. She then humiliated me in front of my daughter by telling me to be a better mom and call someone for the money. She threatened to call the police on me as well. I was standing there in tears because I was in such disbelief. She was the most condescending , hateful person I have ever encountered like that. I have posted this vet's info on so many pages to bring business and I am still in shock with how I was treated. This woman , Rachel, then said "Have a blessed day" in such a hateful tone. I turned and said please do not use Christianity to make up for how you just treated me. She then replied "Honey, I am not Christian." She called me honey twice BTW to invoke some sort of superiority. I was SHOCKED that not one person working there allowed her to continue. There was a woman there with her poor sick dog that paid for my visit after hearing what happened. I did go back in and pay the $30 I could afford to that woman's account because she had already left so I do hope they credited her. As a 50 yo standing there in tears being verbally insulted, I will NEVER step foot back in there and I am SHOCKED that any vet would allow their employees to treat anyone, let alone customers like that. I will be contacting Consumer Protection for the first time in my life and filing a report.

Everything has been beyond fantastic. So far I've taken two of my 5 to this vet for routine…read morecheckups, a sedated nail trim for my giant mister dog, and meds for my tiny chihuahua. The staff is awesome and they are fair with what they charge, no crazy unexpected charges, they are quick to take you back and answer all questions. They really care about our animals and it makes such a difference.

Dr Henley and his staff are awesome. The ladies in his staff have been there along time. They are…read moreso helpful, polite, and knowledgeable. Been using there services for over 15 yrs.

This vet diagnosed my cat with a fatal disease without actually doing the required blood work. He…read morealso advised AGAINST the medication available because she was too far gone. She's fine; 15 and still going. My other cat was put down on his recommendation for the same thing. And I'll never know if she could have been saved. Keep your pets alive and go somewhere else.

Our experience with Ponder Vet Hospital tragically ended in the loss of our cat due to what we…read morebelieve was a failure to properly diagnose a life‑threatening condition. This began in October 2025, when we brought our cat in for urinary issues. We were told by Ginnie Crawford he was experiencing emotional stress and had a UTI. The symptoms temporarily improved but later returned. Because of the cost of this clinic, my daughter sought care elsewhere, where a different veterinarian again diagnosed a UTI and prescribed a different antibiotic. On Friday, when our cat once again was unable to urinate, we returned to Ponder Vet Hospital. The same veterinarian again (Ginnie Crawford) diagnosed a UTI and emotional issues. Ginnie stated that Dr. Norwood also reviewed her diagnosis and agreed with it. By Saturday, our cat still could not urinate. Since Ponder was closed, we followed their voicemail instructions and took him to Denton County ER. There, he was immediately diagnosed with a blocked urethra and a bladder full of sediment. At that point, his condition was so advanced that we were forced to make the heartbreaking decision to euthanize him due to his inability to recover and have a reasonable quality of life. What made this experience worse was the response from Ponder Vet Hospital afterward. When I returned on Monday to explain what happened, I was told they were sorry our cat died but that everything had been handled correctly. There was no acknowledgment that the blockage had been missed and no meaningful empathy shown by the staff. We spent over $600 at Ponder Vet Hospital, only to then spend another $1,200 at the emergency clinic and ultimately lose our cat. I requested a refund for the vaccines administered on Friday as a gesture of goodwill, given the outcome, but the clinic refused to work with us in any way. This clinic showed a troubling lack of compassion, accountability, and thorough diagnostic care (especially the mean old blond lady behind the counter). Based on our experience, we will be taking our 3 other dogs elsewhere and strongly encourage others to carefully consider alternative veterinary providers--especially for serious or recurring health concerns.

So. I woke up to my 12 year old female English Bulldog whom had a huge lump on her neck. It was…read morealmost Softball size. Just below her right jowl. Obviously, it was not there yesterday. She was drinking water and not interested in eating her kibble. I knew she needed a remedy quickly. I was grateful for an 1:30pm appointment with Ponder Veterinary Hospital. We arrived 5 minutes early and they took us into a consult room immediately. So I had faith that we were in good hands. Dr. Ferry was very kind and gentle with Sloane. He took 3 blood samples from her swollen neck. And excused himself from the examination room. Said he had to look at the slides under his microscope. Sure, no problem. It seemed like it was going to be a short wait. So I'm sitting there. With my 12 year old dog. The love of my life. Finally. 47 minutes later. He returned to the exam room. Hallelujah. And proceeded to explain that either she has experienced an explosion of cancer cells. Or maybe she was stung by an insect. I am not upset with the $185 bill. Which did include an antibiotic and an anti inflammatory. However. The amount of time that I should have been aware of. Was not communicated with me. Picture sitting with your 12 year old dog. For close to an hour? Dr. Ferry had great bedside manner. But...if you are waiting for a swift diagnosis. I would suggest that you go somewhere else. It was a beautiful veterinary hospital. Opened in 1975. I finally said to the Veterinary Assistant. I can't recall her name. She was very nice. However. Came in to the lobby with the two meds. Was giving me directions for a different medication. I had to correct her. I also said she to her that I am not a Bitch. But the way I was treated today was very cruel. Not only towards me. But to my 12 year old dog. I told her that we were really treated shitty. She rolled her eyes. Did not even attempt to apologize. I really hope that she and Dr. Ferry can get their act together.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Super expensive. I took my 8 pound terrier for stomach issues. They used a gauge that was too big…read moreto give her fluids, and she was screaming in pain. I heard them discussing it was too big. When I asked them about it, they lied and said the gauge was fine, they just hit a nerve. I will never go back!

I was lucky enough to secure an appointment right away when my cat got sick, the spot being…read morecancelled by another person. The staff was very caring and supportive when the diagnosis wasn't good, as was Dr. Thompson who was excellent at patient care- both me and my kitty. I was pleasantly surprised by my bill afterwards also, though there were costs out of their control (labs) the in-house fees were very reasonable. We will continue to be seen here as long as they open their doors! BTW, my Worf the Clingon kitty is doing well and is expected to make a 100% recovery from FIP, until recently a terminal condition. Thank you TVS!

I needed someone to check out my sweet kitty, Lucy, who wasn't feeling herself and had stopped…read moreeating. I recently moved back to the area so I was a bit hesitant to see a large animal vet as our new doctor and I assure you, I was wrong. Dr. Thompson is incredibly knowledgeable, caring and thorough. He is definitely not "just another small town vet". He sets the bar high for any other vet! (But hopefully he keeps us on as patients --2 cats-- so we won't have to worry again!!) I'm in my 50s and have always had a cat. I can unquestionably say, Dr. Thompson's office is the best vet experience we have ever had! Everyone from the office was wonderful, from the two phone calls prior, the entire visit, and putting my mind at ease throughout the process. Lucy is doing good and we felt incredibly well taken care of by the entire team!! I have already recommended him to my sister and niece who were looking for a vet for their dogs, and highly recommend this power team to anyone for animals of any size. As for my two girls, I am posting proof of how relaxed they felt not long after getting home. It typically takes a couple of days for them to be this relaxed after a visit. Dr. Thompson and his office truly took care of us with as little stress as possible! EXTRA INFO: The office is in an easy to get to location on hwy199, between Springtown and Azle, with entrances/exits from both 199 and Newsom Mound Road. There are safely accessible crossovers to get to/from the office via 199. (BIG ++ in the area!) The parking lot has plenty of space for parking and turning around. Plenty of space inside for you and your pet(s) as well.