They emailed me out of the blue cancelling an appointment I had for quite sometime and stated they…read morewould call to reschedule - have never heard frim them again amd when you call you get a phone center - not the office

Everything about our experience here was outstanding. Staff was so kind, friendly and…read morecompassionate and the Dr was amazing. My daughter was so scared of going to the dentist and she had an emergency situation that required a root canal. He made her feel safe and calm. From the time I called, they got us in immediately. We were back home and on the mend within a couple of hours. She went from excruciating pain to comfortable in no time! Thank you all for taking such great care of my girl!

This office used to be amazing. My daughter is having a dental emergency and she won't even get a…read morecall back until Monday at 8. I wouldn't trust this office if they can't provide basic after hour care for true dental emergencies. My daughter can't eat, drink or swallow due to her teeth. This is medical negligence at best. I'm shocked this office doesn't have more DORA complaints

I was brutalized by a dental hygienist here. I've had my teeth cleaned many, many times over many…read moreyears and this was the worst experience I've ever had. They also tried to upsell me on unnecessary stuff. I'm not going back!

Our family has been going here for 8 years and we have all had good experiences everytime. Today I…read moresaw Jessica for my cleaning and she is my new fave hygienist!

I was a patient of Dr. Carroll for over 5 years but I had a bad experience two times in a row and…read morefelt they were trying to upsell their services. I've since found a new dentist and I am very happy.

Trying to get care from this facility is aggravating! They used to take VA insurance but neglected…read moreto mention to me that the VA dropped them. I was waiting for my partials to get approved and they never sent them in. Plus on my initial consult I waited in a dental chair for an hour!!! Went to walk out and they finally saw me! Then I called them to see what the hold up was and was spoken to very rudely and hung up on! Needless to say , my recommendation is to look elsewhere for your dental care! 1 out of 10!

Came here for a root canal and a crown. I'm disabled and use…read morea walker, it was difficult to navigate the tight maze of exam rooms and equipment in this place. Additionally, I have difficulty laying prone for any length of time, the staff and the endodontist seemed puzzled by this, and frankly exhibited a little impatience with my need to keep my back elevated to relieve pressure on my hips, which are severely arthritic. I understand that they need access to my mouth, but I can't be in excruciating pain during the procedure, either. The endodontist went right in with the shot, no gum swab to numb up the area first, and said they don't do that for this procedure. Every other root canal in my life was preceeded by the gum swab, so I was puzzled by this. When he got in there, he was pretty rough, pressure on my front teeth for leverage and a fair amount of pinching the cheek. I will say he was damn quick about it, and shortly after he was done, the regular dentist put my crown on. All in all, I was fairly discombobulated by the whole experience, and I don't think I'll be coming back.

1st visit and never going back. They started off nice and then at checkout they tried to charge me…read morefor services not received. Was told it was cleared up before I left. Then I checked my claims and they stilled charge me for service not received. Now I can't get a hold of them. Have tried several times and no call back.

It was good for a while, but my last few experiences have been a let down. First, they cancel one…read moreof my appointments because they changed their schedule to only be open 3 days a week. Another time I made an appointment for a particular service, which I stated on the phone when I called, only to show up and be told they don't offer that service. Why wouldn't they tell me that before I showed up and wasted my time? Then, I had a hygienist who didn't provide good care and on top of that was very rude to me. And now just this week they cancel my appointment the morning of my appointment because a hygienist was out sick. This practice has become unreliable, it's time for me to find a new dentist.

There is no better dentist. I had an appointment today regarding a crown. Dr. Bottoms and her…read moreteam could not have been more accommodating and professional. Every time I have been to Chateaux, they are on time and they make sure the patient is comfortable. Could not ask for more from a dental office.

LOL?? What could improve? Just about everything! My first visit was in August 2025 with Dr Bottoms…read more I had a crown that failed and they ground it down,made the crown that day, but that is when I do not know what happened. The girl (Dr Bottoms daughter) that worked on me finished up and then something went wrong. She attempted to take the"temporary" crown off and pulled, pried, and used a block of something they put in boiling water, then stuck it on your teeth! Well, she pulled and poked and tried to get it loose and it would not budge She finally gave up and said, "we will let nature take its course!" I was having total shoulder surgery and the dr really impressed on me the dentistry could cause an infection to the arm. I worried about this from that first day until this past week! Constantly on my mind all those months! When, after months, I went in to put the real crown on, they questioned if I didn't like the color. I said,"This is a temporary", so they took an XRay. Imagine my shock and upset when he told me it was a permanent replaced tooth! I worried and was afraid for 7 months because this was to be replaced when I was healed enough from shoulder surgery to do so. Dr Bottoms called after I left a message, nothing apologetic about any of the mistakes. $2000.+ for a huge aggravation!

Timber dental was a great dentist office to go to when I was living in the area! The hygienists and…read morereceptionist were always very friendly. The one thing that bothered me a bit was that I would always feel pressured to schedule my next appointment fat in advance and reassured that it was no issue because I could always reschedule, but was always given the reminder text or call on a Friday while working and then they would close for the weekend, leaving me without time to reschedule within the grace period, and resulting in some cancellation fees. Totally understand why these are in place and that I should be better about remembering my appointments, but sometimes I just forget as many people do I am sure!

Super friendly staff, doctors even more! Had to get a wisdom tooth removed and I've been always…read moresuper anxious about going to the dentist because of bad previous experiences, but they were amazing! My surgery went well and had ZERO pain afterwards.

I came here as a 31 year old whose enamel eroded due to poor care and uncontrolled GERD both which…read moreabsolutely wrecked my teeth. I was told that the best option would be to prep and crown every single tooth. Dr. Chae is truly remarkable. His craft and precision are SECOND TO NONE. This entire practice is elite. I know this because I'm a son of a dentist and I can confidently say that this practices the most elite practice that I've ever experienced in my long history of dental care. Dr. Chae crowned every tooth and my smile looks real to the extent that people have complimented me on my teeth not knowing that what they are seeing are actually crowns. I went from an eroded, shortened teeth due to grinding and ended up with a genuinely beautiful smile that sincerely looks 100% real. I have increased my dental hygiene to the extent that I have a water pick and toothbrush at work after I eat lunch. I am so happy with my smile that I want it to last as long as possible as I am 31 and presumably have a lot of life ahead of me. I feel confident in the longevity of the total mouth rehabilitation given the extreme detail that Dr. Chae practices (he redid what was supposed to be an original final crown because they were not exactly how he wanted them to be at no extra cost, but just because of his demanding of perfection to the extent that is possible). It was a long process, the full mouth rehabilitation took around 15 visits over 6 months of multiple sets of temporary crowns, each improving on the last. I would trust Dr. Chae with my mouth forever because I know that he simply demands perfection and I have responded to his enthusiasm by implementing a strict floss 2x daily, waterpick 3x daily, brush 3x daily because I want my mouth to look exactly how it does now for as long as possible. I am confident that this rehabilitation will last a very long time given my new dental hygiene routine. If anything were to change, I would only go to Dr. Chae and this practice. There are several prosthodontists and their performance I can tell is similarly detail oriented, and elite. But given the fact that Dr. Chae completely rehabilitated my mouth, I would go nowhere else. I supremely recommend this practice more than five stars. It is as top notch as you can get. I can confidently say that if I were a patient, I would trust Dr. Chae's treatment plan and work over anybody else. I am very grateful to the practice and I was extremely warmly received and I will never forget how good of an experience I had at this place.

Awesome dentist amazing staff Every time I go there, I will…read morebe created with a smile. It's amazing.