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    North Valley Nephrology

    1.0 (1 review)

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    1 year ago

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    Nephrology Associates

    Nephrology Associates

    1.0(3 reviews)
    79.3 mi

    This is a difficult review. I never was seen by any of the doctors. And that's the problem: the…read morefront office staff. I was referred to the group for evaluation. I was given an appointment several months out for an urgent problem. I asked if the referral said ASAP? "No, it says routine." My PCP submitted another referral marked Urgent - ASAP. When I arrived at Nephrology Associates office, there was an unprofessional and demeaning interchange between the front office staff and what appeared to be an office manager. I inquired about the new-replacement referral and was told it was marked urgent, and then the office manager interrupted the other staff member and said 'No, it was marked routine." I could see where this administrative incompetency was going and I called my insurance company, obtained the name of another Nephrologist in Santa Rosa, scheduled an appointment for 1 week out, and while I was still in the office, cancelled my appointment. With a threatening attitude, the office manager said, "I'm going to have to call your PCP and tell them you were a No Show." I have since been seen by Dr. Bassila in Santa Rosa and am VERY pleased. And Nephrology Associates has the gall to bill me for services never provided. Good Docs usually have good staff. Need I say more?

    i was seeing these people and was due for a visit. i scheduled one and after a bit, i realized i…read morehad made the appt. at the same time another appt i had made befor with anther doctor was at the same time. i called them and they said it wasnt possible but if a cancellation came up, they would call. they did. i was expecting to see them. then i got called out of town during the week i had the appt. i called well in advance but then they told me that since i had cancelled 2 times, i was no longer welcome in their facility. i know rescheduling can be a hassle but these things were out of my control. i didnt cancel willy nilly just to be cancelling. with that, they receptionist was not friendly or understanding at all! im going elsewhere of course and for the record, i dont recommend these people at all!!!!!!!!

    Napa Valley Nephrology & Internal Medicine

    Napa Valley Nephrology & Internal Medicine

    2.3(3 reviews)
    67.8 mi

    I was assigned to this group by my insurance company for a primary care group. I have had 4…read moreinteractions with their front desk staff. When I tried to schedule my first appointment the staff person complained about being overworked and couldn't find an appointment for at least 10 weeks, stating I was lucky to get in that early. Because I am dealing with a serious illness I asked my insurance company to call yo get an earlier appt. What do you know? When the person paying their bills phones low and behold an appointment opened up weeks earlier. When I scheduled an appointment staff said they would send paperwork. It hadn't arrived in two weeks so I called back and asked them to resend. Again I was met with a hostile attitude and told two weeks was too soon to bother them. I had to call back a 3rd time before they agreed to mail the forms. Because the first forms went into the void, when my mother was near their office she stopped by to pick up a set just in case these 2nd ones never show. Upon asking staff for a standard set of paperwork the staff became hostile, complained about their job and were openly angry about having to hand a pile of forms to someone. Since this is the behavior which is acceptable and the staff is so put out a out doing their job I am seeking other docs. Clearly asking for something like sending lab requests will be too much effort for their staff. I don't have the energy to call multiple times, be met with angry and hostile staff who cannot just do a really simple task. Sad such shitty behavior is acceptable.

    Skipping to the chase, this review is for;…read more Thomas T. Paukert, 'MD', 'nephrologist'! The 'chase'; He's incompetent, forgetful, has an over-inflated ego, lousy communication, assumes that you are an idiot, if you aren't a 'doctor', and he just doesn't care! He's hanging onto whatever shred of medical practice he once had, buffering that retirement as much as possible before he gets finally sued out of business, or dies! He is irrelevant, useless, incompetent, and the only satisfaction that this fossil has given me, is the knowledge that he will die before I do (no thanks to him!)!! I imagine the pansies at Yelp will bury this, but it is a truthful warning! It is worth driving an extra 50 miles to fine a competent nephrologist! This guy is already dead and rotting, and is too egotistical to know it! I give this old incompetent foo, who doesn't know when to quit, l give him a HUGE thumb's down!! And good riddance!

    North Valley Nephrology - nephrologists - Updated July 2026

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