I wish I could give 10 stars. I've worked with Hunter and he is just wonderful. He remembers me…read moreevery time I come in and knows our situation and what would work best for my husband. He is so knowledgeable and incredibly helpful. If you need medical supplies, this is the place to go!

Good product and customer service went to buy a rollator andfound the perfect one. Sales person…read morevery helpful knows his merchandise.

I discovered Arrow Lift in 2017 when my father needed help with mobility to remain in his home…read more When I found I needed help it was natural for me to turn to them for help. Peggy came to our home and helped us pick the stairlifts to suit our needs and measured for and scheduled their installation Months later, when we had questions, she was ready to help us without hesitation. This is a good company with great people!

Everything about the company is great from the overall process to the installer. The sales person…read moreexplained everything extremely thoroughly. The gentleman who set everything up was great as well. He made sure we knew when everything arrived and when the installer was coming

We have purchased and rented medical supplies from them. They deliver and set up ramps and scooters…read morefor us. The chair stair lift was cheaper than the other companies and they are local. Easy to contact if we had any problems.

Thank you This company went above and beyond. What they did…read morewas amazing. Justin was on time efficient and explained everything. I am so grateful. Thank you again Victoria Causgrove

Greg and Charley were very helpful and knowledgeable. They treated me like family! Their prices are…read morefair and competitive. I'm so much more comfortable in my Golden lift chair! Their free white glove delivery and set up is a bonus. Unfortunately my husband likes my chair as much as I do. I have a feeling a second chair purchase is in our future! I will return and refer others to Cleveland HME in North Olmsted, Ohio.

From the owner: Our family has been in the medical equipment business for 3 generations…read more We understand that the journey to better mobility and independence is personal and unique. That’s why we have curated an extensive catalog of premium DME and HME products that combine functionality, durability, and design. From state-of-the-art wheelchairs to adaptive sports gear, our products are crafted to deliver unparalleled performance and style.

An amazing experience. These are some of the most wonderful people on the planet!!! My daughter…read morepurchased a walker and we're headed back for a powered wheelchair. Can't say enough good things.

The staff here is so kind and helpful. Had a great experience renting a wheelchair. The wheelchair…read morehad been sanitized and Marsha was very patient explaining how the attachments work and getting us setup with the leg attachments best suited for our purposes. They were also very flexible when we needed to extend our rental several times. They have a great selection of other mobility aids as well: canes, scooters, walkers, etc. I highly recommend checking this place out for any mobility needs. Also, the hours can vary so I suggest calling first to make sure they're open.

Tried to get supplies from them. Dealt with someone on the phone who was not informed and could…read morenot answer any basic questions. Was then put through to the owner, Anita, who basically said it would be too much trouble to help us in our situation and she wouldn't take an order form us. Guess I will take my $20,000 per month order to a place that actually cares and wants to help people. Whatever you do, AVOID THESE PEOPLE AT ANY CHANCE YOU CAN!!! Very condescending and unhelpful, and this was only speaking to them twice which was two too many times

Very poor customer service from the woman named Susan at the front desk, who was very rude,…read moredismissive and short with me! It was apparent that she could care less for my business and told me that she couldn't help me because my insurance company was closed for lunch at that time. (Untrue) do yourself a favor and do not waste your time here! Also she never even stood up to greet me from behind her desk that was behind service counter! She was not wearing a mask during this pandemic! But they did have a sign posted for mask wearing! I will use every opportunity to deter people from this awful place! I also asked to speak with the owner and she would not allow me that, stating that she was unavailable and wouldn't even take any of my information so that she could get back to me! Update: The owner called me personally to apologize on behalf of her company and ensured me that she would speak to Susan so that an incident like mine doesn't happen again for future business. She was very apologetic and sincere. I am giving them another chance and I will not interact with Susan upon future visits if she is working at the time. Susan needs to be fired or at minimum re-trained to be suitable for working with customers.

For the price I paid for this wheel chair, I am very disappointed. After about 3 service calls,…read morethe problem still is not fixed. All the nurses are also complaining about it at the nursing home. Ken Felder

I would highly recommend this sales and service. We were in the market for a mobility scooter for…read moremy elderly mother. On the first visit we met Jan. She was fantastic and so friendly and patient. Then after we ordered a scooter and went to pick it up, after demonstrating how it worked and disassembled, there was a problem with it. The owner of the business who was assisting us, got the company on the phone and after several minutes of trying any number of remedies decided he would not sell this scooter to us and would order a new model and deliver it to us. What great people! You just dont see this type of service anymore! Try them!

In March of 2014 I became eligible for a power wheelchair. I reside in a nursing home so the choice…read moreof a supply company was not mine. Lady luck was on my side when NPL Medical Equipment was chosen. I met with Christy Terwilliger from NPL and was thoroughly smitten from the first minute. She was friendly and kind and exceptionally knowledgeable about their products. She not only guided my education with the chair but saw to it that I had a chair available to practice on and use until my personal chair was available.(mas) My approval for this chair has become quite a trial for everyone involved. Frustration and worry has become a daily issue. Christy and NPL have kept me going and given me hope while my wait continues. If there was such a thing as a 50 star rating, they would be at the top of the list. If you or a loved one is in need of any home medical equipment, this company is where to start. I am sure you won't be disappointed.

From the owner: NPL is the leading provider of custom wheelchairs in Ohio.read more