Just a terrible place overall . Been coming here since I was a kid and they are NO help . They will…read moremake you sound like you're crazy before they will actually try and find out what's wrong with you .

I recently had the worst experience at the ER here, and specifically with Dr. Gross (dark skin,…read moredark hair). I went in with severe abdominal pain. I couldn't stand upright, couldn't walk without extreme pain and nausea and I have a very high pain threshold, and am generally a pretty stoic person. I went to the ER, and pretty much immediately felt dismissed. I had this feeling that Dr. Gross thought I was drug seeking, which was further evidenced by my records when I accessed them the next day on the Patient Portal, which showed that he did a drug screen. I never once asked for pain meds. To be honest, the pain was so bad, that I didn't one time think that there was anything that could help other than to get to the bottom of what was happening. I just wanted to know what was wrong. I also get that sometimes these assumptions can be based on appearances and patient presentation. But I am a 46 year old professional female, in great health and shape, and know how to interact in the real world. And aside from being in horrible pain, I presented myself as such. My blood work showed an infection of some sort. The CT scan report which I read the next day in the Patient Portal showed diverticulitis. However 2 hours after the CT results and blood work were in (I could see the time on the portal when I looked the next day), I finally asked the nurse if my results were back yet and she told me that the doctor would be in to talk to me in a few minutes. Dr. Gross came in and the first words he said were very terse and that he was discharging me in a way that felt like I was just making it all up. He said nothing about my test results, nothing. When I asked HIM, he said that my CT was fine and that aside from high WBC, everything was fine, and that my high WBC was probably due to stress. I hobbled away in the same awful pain that I walked in with, feeling very defeated, and honestly really confused. He had said that he'd call in antibiotics and anti-nausea meds, but he never did. When I called the ER the next day to ask about the prescriptions that were supposed to be called in, the nurse said she saw where Dr. Gross said in the notes that I needed to take the meds as prescribed, but he never sent them in. She said that the only way for me to get these prescriptions was to come back to the ER to see a different provider as Dr. Gross wasn't on that day. This experience kept me from even wanting to go back to any ER even though I was still in severe pain. I'm not trying to be dramatic here, but it's hard to explain how much I was about to try and ignore the serious nature of what was actually going on due to the treatment here. At my husbands insistence, I went to the Vanderbilt ER the next day. Thank GOD! Not only did I have diverticulitis, but also an abscess with a small perforation in my colon which required emergency surgery. I was under the knife within an hour to remove the sigmoid part of my colon. It could have been SO much worse, and I'm so grateful to the staff at Vanderbilt for taking my complaints seriously, treating me with respect, empathy and kindness, and getting to the bottom of a serious situation despite the fact that they were so incredibly busy. You will NEVER see me or anyone I love and care about step foot in this hospital again. This isn't our first issue with Tri-Star, but it's certianly the nail in the coffin for me. There is something systemically wrong with this place that Dr. Gross was allowed to act in this manner, not even read CT results, not call in meds, and make grossly inaccurate assumptions. Speaking to the systemic issues here, I should have picked up on it at the first moment that a nurse took me back to my to my room. I could literally barely walk, and she was Olympic style speed walking through winding halls. I told her "I'm sorry, I'm moving pretty slow" she shouted back to me "it's okay" and kept winding through halls at an insane speed. I finally had to ask the janitor (who was very kind) how to get to room 5 as she had left me in the dust. I don't know what's going on at this place, but it's systemic and toxic. Don't go here, and don't let your loved one go here either.

The nurses on the Third Floor are the greatest. They helped my Granny transition to heaven without…read morepain. I will never forget the love you all showed Sadie Irene during her final days on this earth. Dr. Anderson and his staff will always remain in my heart. thank you, Kimberly Simmons, Melbourne, FL

I needed emergency care today. Like most of us, many emergency room visits over the years at other…read morehospitals have left me a little 'butt-hurt' to say the least... NOT THIS PLACE! Every nurse and doctor I dealt with tonight were beyond fantastic. They made a very bad day much less so. They went above and beyond, both professionally and personally. The last nurse I dealt with (so sorry that I can't remember his name), he even offered me money out of his pocket to pay for my antibiotic prescriptions, because he knew I didn't have the money. I did not accept his beyond generous gesture (too full of pride), but he left a lasting impression in my heart. To him personally (he knows who he is), thank you for your gesture. The fact that you offered that to me speaks volumes about your character--thank you so much. Folks, this is the kind of person--these are the kinds of people--that you can trust with your life or your loved one's lives, when it matters the most. Thank you Tristar Ashland City for your diligence, and especially for your kindness and compassion. They all deserve raises! I only wish I could give more than 5 stars, it still wouldn't be enough. Thank you so much.

Arrived at the emergency room 4:30 AM Thanksgiving morning. Intense abdominal pain uncontrolled…read morevomiting. They did a CT scan on my belly told me I looked fine. Treated my symptoms and sent me home. Still feeling terrible went to St. Thomas in Nashville Saturday morning , where they also gave me a CT scan and treated my symptoms. They identified a perforated appendix that was about to rupture and was already leaking. I was in surgery three hours later and narrowly avoided septic toxic shock or whatever comes from having an appendix blow up in your stomach. No further commentary. Just the facts.

We were treated so bad today by the lady in the front the first face you see when coming here her…read morename is Danise. Very rude and dismissive so she could continue to get back on her phone. The kind of lack of humanity and feeling like a inconvenience to this facility I WILL BE attempting to get ahold of the higher ups because this is not ok. I will be ok it hurts my heart to see people be treated like she did today for no reason.. I hope you all do better Tennova Sango Specially Ms Danise.

My daughter fell off her horse and he accidentally stepped on her stomach. We rushed her to Tennova…read moreER and we were seen almost immediately. The staff and doctor were caring, and quick. They came up with a game plan and executed it as quickly as possible. I couldn't have asked for a better level of care! Thank you to everyone who helped her!