I received a prompt response after requesting my sink trap replacement. Communication was quick and…read morerespectful throughout. After providing a photo and video, I received an estimate, and the plumber was able to come the same day to replace the parts. My sink is now functioning perfectly, and the cost was reasonable.

The customer service and timeliness of appointment was exceptional. I have deducted one star…read morebecause I requested an itemized invoice and after realizing I was only emailed a payment in full receipt, I had to call back and was advised that they do not provide itemized invoices that include material and labor costs; only paid receipts. I feel like that should have been clarified upfront, upon my initial request, versus having to call back and being advised after the fact.

I needed a water heater replaced asap for my tenet and Sergey was able to do it the next day. He…read morecame on time and was responsive thru text. Thank you so much

Cannot recommend Sergey enough, punctual, quick, and did a fantastic job. Gave an accurate quote…read moreover the phone, was able to come same day within two hours of speaking, and was friendly and went above and beyond. Fixed a hot water valve under the sink and replaced an old faucet. Prices are the best for exceptional service.

Our hot water Heater went out over the Easter Weekend that left us high and dry. We contacted Niko…read moreover at Vuksani Service Group on Sunday, was contacted shortly there after and we discussed the details of the Job and the model of the replacement water heater wanted. We set up an appointment for early Monday morning and Niko was there promptly and even made arrangement to arrive earlier than we first agreed upon. Niko arrived on time, reviewed the current installation, provide a more than fair price for the job and once agreed upon, had the model water heater I requested with a service crew onsite within 30 minutes. The job was completed within a few hours and the water heater was fired up without issue. Their crew was professional and respectful and after only a few hours, we had a new water heater installed. They even corrected some faulty plumbing mistakes made by the last "plumber" that installed the prior water heater. Niko returned a bit later in the day to inspect the work done by his crew and to sign-off on the job. These guys are my new go-to plumbers for my house in Queens, NY. Prompt, courteous, a skilled, professional team and a great price. That is a combination that is hard to find these days.

My water heater was 25 years old so when we saw water coming out of the bottom I knew we needed a…read morenew one . Guess where I looked ? Yelp of course ! The recommendations were looking good so I called Vuksani Service Group ! They were at my house the next day, very nice guys they took the old water heater out which looked very difficult to do because my stairwell is narrow and it was heavy and they installed the new one. They offered a discount for a cash payment and to call Nico if there was any problem. I did call about the water temperature being too hot and he texted back promptly with a solution ! I'm very pleased and will be calling them again if needed !

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

They could respond when someone requests an estimate for work. Why do they put themselves on this…read moreapp if they don't want to respond?

Justin arrived on time and did a great job, working quickly and efficiently. He answered all my…read morequestions and offered a few tips as well. Replacing my kitchen faucet and two shutoff valves was done in an hour. His price was fair and also the lowest of five estimates that I received. I wouldn't hesitate to recommend him to my friends.

BLUF: Knowledgeable, straightforward, efficient, courteous, expensive…read more A part in our boiler system was starting to go bad, occasionally making sharp noises and leaking lubricating oil. We used Yelp's Projects feature to look for contractors to help us resolve this situation. I added a picture of the part making unusual noises to my Yelp project request to provide some detail about the situation. Tom's Plumbing & Heating Services responded first. From my photo, Justin identified my malfunctioning part as the circulator pump, and after a few questions confirming that nothing else was wrong, Justin recommended that the circulator pump be replaced. He provided two options for circulator pumps, along with web links and total costs for each option, and a web link to my existing circulator pump for reference. I selected a pump with horsepower equivalent to my existing pump. The cost of all parts that Justin referenced were roughly equivalent on Amazon.com. Other vendors requested a complete picture of the boiler system, or had initial consultation fees. The service visit totaled roughly 90 minutes. In that time, Justin: - Replaced the boiler drain valve because it hasn't been used in many years and no longer worked - Drained my boiler - Installed the new circulator pump - Bled (i.e., removed air from) most of my radiators. Justin emphasized the importance of bleeding the radiators, as air in the system reduces the boiler's efficiency. - Demonstrated how to override the water pressure regulator in case of insufficient system pressure. - Pointed out other potential points of failure to monitor in the boiler system -- the water pressure regulator and expansion tank. Overall, we were very happy with the service provided. Thanks to Mike S. for his review, which helped in our selection!

Great National phone service call center. Seems professional and quick to arrive…read more Price gouging if they deem it to be en emergency but negotiable. However, the quality of the arriving technician seems to be crapshoot. The tech is nice, but was unable to fix my issue.... But he did not charge me full price so at least very honest. I called another plumbing company, arrived and was able to fix the issue immediately....... 3 stars.

Beware, call an independent Plumber first. Roto Rooter told me I needed jetting and descaling. They…read morequoted me a price came and did the work and then never finished the work. When I called back now, they want to recharge me for the entire amount again they are dishonest, bad communication, and there is no customer service to get help. I was told to write a letter to the manager, which I am doing, no one will help me. Be careful.

Had Kirk over last week to clean out our building's water main. Came quickly, and was super nice,…read moreknowledgeable and efficient. Not pressured to get extra services or any other b.s. Highly recommend!

Don't use their AI assistant to schedule appointments. Apparently it doesn't connect to their live…read moreschedule so I received a call an hour after the window when a plumber was to come by informing me that they couldn't send anyone out. Very disappointing experience.

Probably the worst customer experience I've encountered. Scheduled to make repairs to a damaged…read moreceiling but threw a temper tantrum like a 4 year old. To their defense, they had to deal with management companies that required more approvals necessary but still didn't have to behave like a child. "I don't want to see another email regarding this" is what they said. Lol. They forget we're the clients and their number one job is to make sales.

DNS Plumbing showed up on time (which was never the case with any contractor I have used) and was…read moreable to address the issue and also provided consultation for related but separate issues. Highly recommend.

I sent a request on Yelp at around midnight, and Bruno responded immediately and was able to come…read morethe next day. There was a ceiling leak and issues with the water pipe which he and his colleague were able to fix very quickly. They arrived right on time, was prompt and efficient while offering us a reasonable price. Very polite and professional. Highly recommend. I would call them again.

my water heater died on a Friday evening and I reached out to BRUNO on Saturday morning. BRUNO came…read moreand assessed the damage, told me what needed to be done. He removed the old water heater and replaced it with the new one all within two hours. we had hot water in the house by 12 noon. He was professional until, fast and informative and we are so grateful for him. I would give him 10 stars if I could.

To the point , provided price without 20 questions or "master plumber " prices…read more Pleasure to do business with .

The quality of work was very good. They were very flexible. They were very professional and timely.read more