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Northern Collision

1.0 (1 review)

Services - Northern Collision

Bumper repair

Auto frame testing

Auto maintenance

4 More Services

Auto repairs

Auto steering and suspension repair

Routine automotive maintenance

Rear-end damage

Northern Collision Photos

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2 years ago

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Davidson Collision of Watertown - Dripping where my hand sanitizer was squirted and never wiped.

Davidson Collision of Watertown

(22 reviews)

My car was being repaired for 39 days. I understand there are order delays but I received nothing…read moreon the app that's supposed to keep me updated. When I received all my paperwork from the work done, my mileage documented is more than I even have on my car to date?? I felt like it was not an issue to get my car fixed in a timely manner. The best part is, we were told it would be a bit later before my car would be ready, due to the car being "detailed " because we waited so long for its return. The car smelled clean but the car looked basically untouched. You could see spray marks on the dashboard not even wiped and the floor pads were all mud. Ridiculous! The computer screen smeared. Very disappointing seeing I bought the car there in March.

Second time dealing with the Davidson companies and would never recommend them to anyone. They take…read moreforever, constantly give excuses why their services take so long. This isnt a "waiting on parts" issue either as we know the parts were received because of the SAME text over and over saying Great news! We have received all the parts....for 3 weeks. Perhaps stop taking in so many vehicles at one time and you could exactly finish a job in a timely manner. A bit more transparency and honest vehicle updates would make this better as well. Receiving the same text messages over and over just make customers more upset knowing absolutely nothing has been done with the vehicle since the last 5 messages with the same update were sent. Perhaps actually calling your customers with regular updates would make your customers trust you more. Having a vehicle for going on two months for minor damage when parts were all received over 3 weeks ago is insane....especially considering the amount per hour you are charging for labor. And getting messages from your dealership while my vehicle is there asking me if I want to buy a new one is BEYOND LAUGHABLE. Your collision center and service center make me want to run far away from buying a vehicle from your company. Sure I am just one customer and you likely dont care if you lose out on one customer but I will be sure to share my experiences with everyone I know and on all platforms. No one should have to deal with this.

Regan's Automotive - Service Dept.

Regan's Automotive

(3 reviews)

On 2/7/23 I left my truck at Regan's to have a O2 sensor put in and have the lower radiator hose…read moreclamps checked because there was some anti-freeze leaking from that area on 2/4/23 when it was -25 degrees in the morning when I started it. The day I dropped the truck off, the service writer Austin called me around 9:30 and told me the truck was done. One of the hose clamps was changed last year so I asked him if they had to change the old rusted clamp and he told me yes. After I picked the truck up and got it home I checked to see what they put on for a clamp and the old one was still on the radiator hose. They didn't change either radiator hose clamp but they charged me for doing it. Today was the first day I was able to get to Regan's before they closed and I talked to Austin about It and he wouldn't do anything about it. He just told me they wouldn't charge me for something they didn't do but the same clamps were on the hoses that were on them when I dropped the truck off. I will never go back there to have any work done on any vehicle that's for sure!!!!!! Jamie Hutchins

On July 5th,2022 I purchased a 2014 Ford Edge SEL. I dealt with Mike Sarkin the Sales Manager. I…read morehave never met or worked with any automobile salesman who was so honest, up front and professional in all my years of buying vehicles. There was no heavy or pushy sales pitches to get me to purchase and they even put the vehicle up on a ramp for me to inspect the underneath. When I picked the vehicle up the next day Mike explained every little detail on the paperwork before signing. He spent at least an hour with my wife and I showing us every feature and how it works on the vehicle. It was a pleasure to deal with him and I highly recommend doing business with them. Regans should be proud that they have an employee such as Mike. Bill Schneider

Northern Collision - autorepair - Updated June 2026

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