I took my Mercedes Benz convertible to Bill's after being told by several other shops that my…read moreproblem with my convertible top could not be fixed and to take it to the Benz dealer in Syracuse. Bill and his knowledgeable and talented staff were able to fix it without an issue! I highly recommend you bring all your vehicle needs to Bill's for service!

First time there and didn't know what to expect. Had a trailer brake controller installed. They…read moretook longer than expected but were sociable and polite which is always a huge plus for me. They were fair with the price and I would recommend them to anyone. They mentioned they are looking for a quality mechanic so if you know someone looking.

I am from out of town and my car overheated. I didn't dream anyone would be able to help me on a…read moreSaturday but they got me right in and fixed with a new part. Kind. Clean waiting area. Communicated issues well. Very very very happy!!!! Highly recommend to everyone especially the females out there. Sometimes shops treat us different but they were honest and great!

I was on my way from Canada to Buffalo when we had car trouble. These guys are the best. They…read morediagnosed and fixed the problem and had us back on the road in a couple hours. I cannot speak highly enough of their compassion and quality work!

Great service and very helpful. Let me know about future possible problems but push for immediate…read morerepairs.

I've had work done here on multiple cars over multiple years for multiple reasons, from wrecks to…read moremechanical problems. Only ever had one complaint about a small flaw in some paint work, and that was fixed promptly at my request with no questions asked. I honestly don't think you can do better than Borden Brook for body work or any other service. Their level of service and quality is second to none in the region.

I am disappointed with the job and the communication; they did not make all the repairs. said they…read morewould call me to schedule. They never did! My goodness, how thorough? nO!

Incredibly helpful and fast service. I am very thankful for how well they took care of my stranded…read morecollege student. Thank you!!! Will absolutely recommend them if service or a tow is needed.

The gentleman that came and towed the truck was absolutely wonderful. When we came to clear the…read moretruck out the woman at the front desk was an absolute miserable person. No smile, nothing friendly about her, just nasty, snappy, responses to our questions. If I had to choose yes or no on recommending this business based on her my answer would definitely be ABSOLUTELY F'ING NOT! The drivers and other guys that helped with taking the license plates off would be worth every penny that will be spent, they need a new receptionist for sure.

Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

My sister and I broke down a few hours from home on our way to a funeral. Not only did the fit us…read moreright in, make sure we were safe, repair the vehicle quickly; but the cost was reasonable. Thank you very much to everyone at French's Auto Sales and Repair!!

From the owner: family owned business for over 35 years. ny state inspectionsread more