Though the care has been good in the past, the communication fairly cordial, and the response time…read morefor booking fairly good, I can't recommend this service/company because of 1) high pricing for multiple pet households and 2) they have no contingencies for last-minute cancellations for what I would consider "true, legitimate exceptions." In our case, with a severe weather warning/storm on the way, if I've booked their care but now can't travel because of the severe/dangerous roads/weather headed in, the $120 for one day is gone (the price for two 1-hour visits where one person lets out four dogs into a fenced yard/plays with them). According to a message conversation with the head of the company (and the site), there are no emergency situations where they'd give a refund, including severe weather, accident, loss of power to the home, illness, death of a close friend or family member, and more. I nicely urged a reconsideration of the current policy with the owner and the creation of a more nuanced emergency cancellation policy but received a short response. (Update: in a later phone call, the owner said they occasionally make exceptions on a case-by-case basis, but severe weather/warnings not to drive on the roads are not accepted reasons for cancellation.) As a business owner myself, I can't be on board with their current policy. If you have multiple pets, beware of the high prices; if you must cancel (for what I would think to be "valid reasons"), you may not receive flexibility. I'd love to see perhaps a partial refund, at least, for "legitimate reasons" and a human-centered approach. I hope they reconsider the strict policy because I do believe "life happens," and balanced policies that benefit both the client and the owner are helpful to all.

We started out having Tami help us with letting our dogs out and taking them for walks. However…read moreover the last year she has focused on reinforcing their training with commands such as sit / down, stay, and recall and the difference she has made in their behavior is beyond amazing. They are not only getting good exercise but also are the best behaved they have ever been. In addition to doing amazing work with the dogs (and they love her and look out the window for her in the morning), she is reliable, flexible, and goes above and beyond to help meet our needs and be there whenever we need her support. There is no one better to trust your dogs with - she is one of a kind and we don't know what we would do without her!

We use their boarding services and they are wonderful. We feed our dogs a special diet and they…read moreaccept that without question. We have had to ask them to give pain meds and walk one of our dogs on a leash until her surgery for a luxating patella and they were so agreeable and there was no extra charge. We highly recommend them.

Customer service needs attention. It's not as if we are one time customers. We regularly use this…read moreservice which should be built off mutual respect. We do our part to ensure we are there prior to 6pm, including leaving work early. So when I show up please don't make me stand outside for 10 min in the cold while you stare at me from inside. She provided no apology just rolled eyes a she let me in to get my dog. FYI they were actually closed with light off at 5:44pm today.

These folks are absolutely the best. Monique makes my boy beautiful and he loves her. Also loves…read morethe baked treats we bring home. These folks take serving the customer to a whole new level. Best I've ever found.

As a pet parent, I was very happy to discover Bone Appetit Bakery - and just down the road from my…read moreplace! While they sell dog and cat toys and accessories, the biggest draw, of course, are the fresh baked pet goodies! I have a pug named Arthur and every year, we take him in on his birthday to pick out special treats for him. For other occasions, too, sometimes. Also, for Christmas this past year, I went in and bought treats for all the dogs in the family - they all approved, haha. There is a wide variety of treats - all very cutely decorated. We've bought squirrels and nuts and puppies and ice cream cones and I also bought a 'Corgi Cannoli' for my friend's dog - who is a Corgi mix. ;-P They also offer some grooming services. We have taken Artie in for nail trimmings in between his grooming appointments - a cheap and convenient service. And since it's a pet-centric store, bring your furry kid in with you when you visit! :-D

Great employees! Great big personalities!…read moreWonderful photos! Great accessory choices! Great prices! We are customers now! -Per Rita and Sami

They did an amazing job on my yorkie. I've tried several others and all ended up just bad grooming…read more I've finally found excellent grooming with Aria's and Eva's Pawsitive. Everything was perfect! They were so kind , and gave her the cut exactly as I requested. A first. I give this establishment 10

They take care of their animals there are no put downs shelter and they have great prices none of…read moretheir animals ever look like they're starving they're always healthy

There are great volunteers who truly take care of the animals as if they were their own pets. We…read morelove the cheerful staff and how much time they have dedicated to the care and well being of the animals. Pet Life is the Best Life!

Always polite, the shop is warm and friendly and my dog is never fearful being left…read more Love the results they do good work!

Hands down the best groomer we have found in the Kalamazoo area! We have two rescue pups, one who…read moreis just timid and one who is a handful to say the least so it has been difficult to find a groomer who is able to meet our needs. They do SO well with both of them, and are incredibly patient and understanding with fearful or previously traumatized dogs. Now that we have found them we won't go anywhere else!