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    Northern Lights Hammocks

    3.0 (4 reviews)
    Closed 10:30 am - 6:00 pm

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    13 years ago

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    Roots For the Home and Garden

    Roots For the Home and Garden

    2.8(23 reviews)
    0.4 mi
    $$

    I was enjoying the merchandise and the bald old owner made a snarky remark about how a book I took…read morea photo of is copyrighted. "You know that's copyrighted right" like if you wanted me to stop then why not just say "hey actually we don't allow pictures to be taken in here." Why not just say straight up what you wanted rather than be snide about it. When is it ever okay to act like that professionally? He lost a customer. I was going to buy the book but then he acted maliciously. The common theme of these reviews is that he loses out on business because of his nasty behavior. People are enjoying themselves so he decides to insert himself to make the moment negative. I wouldn't shop here. It's 50/50 your day is ruined by some bald, unhappy man who never learned customer service.

    I write this review with mixed feelings. The first time I walked into Roots, I was amazed to see so…read moremany quality nice things for the home and garden inside the store. I loved the door knockers, candles, napkins, etc...all seemed so lovely and well displayed. But when I approached the counter where the register was, I saw the man working behind the counter...and I was about to ask him a question about one of the candles that I was looking to buy....but...he looked at me approaching and he turned his head and made a facial gesture...like....don't bother me.... I was so put off by this lack of customer empathy, I decided not to buy anything here. Such a pity, a place with such nice merchandise but with no similar nice customer service.

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    Roots For the Home and Garden
    Roots For the Home and Garden
    Roots For the Home and Garden - Front of the store

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    Front of the store

    BoConcept - Boston - Indivi sofa by BoConcept ft. in our Newbury showroom  (Photo Credit: A Louis Jean Media)

    BoConcept - Boston

    4.3(6 reviews)
    50.4 miBack Bay

    BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

    Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

    Photos
    BoConcept - Boston - BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!

    BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!

    BoConcept - Boston - Carmo sofa in  White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept

    Carmo sofa in White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept

    BoConcept - Boston - Paris console by BoConcept

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    Paris console by BoConcept

    Northern Lights Hammocks - homedecor - Updated August 2026

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