I've had a total of about 8 MRIs. I just visited this location, now called PROSCAN IMAGING and the…read moreexperience we even better than the first time. These open MRI machines are so much easier to tolerate than the conventional type - NO CLAUSTROPHOBIA The scheduling, check in, and the person doing the actual MRI were all top notch, wouldn't go anywhere else if given a choice.

Very polite and professional. I'm incredibly claustrophobic and this definitely helps.read more

Very nice, new, and excellent staff…read more This place is very nice! The staff was very kind and knowledgeable during our stay. This place is very new and located away from the city so its not overrun. It was nice to be able to walk in and get immediate attention. The rooms that they put you in were large and private. We never felt like we were on display or rushed as we have been at other ER's. Thanks for all the great work, compassionate staff and excellent facility.

Very clean and friendly staff! Make you feel welcomed and actually seem to care. Private rooms and…read morequick service. Wayyy better than an other ER I've been to. Nurses Katie and Kurt were awesome and dr Singhal was very informative and helpful!

Although it was an unusual trek to get here from Polaris Parkway - we had to drive through the UDF…read morelot to get to this location. We missed the turn the first time because we didn't believe this was the location for Proscan Imaging. But, this is how you get here. Aside from that, Marsha was greeted and welcomed by the staff as soon as she entered. They explained the procedure and alleviated her anxiety. After having been to other places where Marsha had difficulty with the standard MRI, she was pleased that scheduling suggested Proscan Imaging in Polaris with the Open MRI.

Proscan MRI at Polaris is a great medical imaging office ! It is clean, bright, staffed with…read morepleasant front desk staff, and very friendly MRI staff . Brenda , my MRI technician, was really nice and professional. My experience there was very positive !

I will grant them the fact they were quite efficient doing my MRI…read more However, when I went back to get a CD of the scan, I was amazed at how rude both people were. They insisted no less than 6+ times that they had already given me a CD. No matter how many times I said they had not, they kept at it. With attitude, they did hand me a CD. The person behind the glass went as far as saying something about 'my son'. I do not have children, and I pointed this out. They clearly were mistaking me for someone else. I would have let it go, if they had just appogized. But, they did not.

Their phone system is terrible. Appt is in future, so this…read moreisn't about their personnel or location, but their phone system. Called 4 times, pushed #'s to get to location we had appt for, get more options and if you are on hold 30 minutes, it puts you into their voice mail system. I finally got a person today in about 10 minutes! I had faxed (at their request) his insurance card 3 business days ago. The nice lady I spoke to opened up the Pickerington locations "fax folder" and found they had not even looked at the fax I sent, which is why they called not too politely this morning asking for it again. I hope the issue they had is finally resolved for my husband's appt. tomorrow.

They offer an online link to view images and reports, but do NOT provide a password to access the…read moresite. This is unacceptable inattention to detail, the hallmark of poor service. Their phone access service is equally poor. I would not recommend this provider. There are other options for this service, which I would recommend exploring.

I had an appointment and several texts and emails confirming that appointment. However, when I got…read morethere, they didn't have me on their schedule. Human error--didn't finish setting up the appointment. Now I have to wait 19 days until my next appointment. Going to try somewhere else. Person at desk was not able to handle issue or other folks who came in. One person just wanted to pay his bill. He waited 20 min and finally left without paying.

Horrible customer service Completed three different "Book…read moreappointment now" links over the course of five days... never received a call back Phone is always busy and when I did get through I left a message and again, no call back I don't know how they have any patients!! Multiple people told me the same thing but I tried myself... same experience Don't waste your time

I had an injury & early that morning they were available for walk-ins, which worked out great!…read moreDoctor and nurse were great. However; a couple, one in particular, front desk personnel were very unfriendly, short, & almost acted like you were an inconvenience. I would like to say she was having a bad day, but on 4 occasions she acted like this. I would absolutely go back because of the care received, but I dreaded the front desk.

I come here for my annual mammograms. They are super fast, in and out, no waiting around. They have…read morea separate waiting area for mammos with fresh coffee and a tv. The staff are very friendly and efficient. They provide great care!

June 21, 2026 I went to the Emergency room for severe abdominal pain. When the person came out that…read moredoes the registration she looked at me and said do you need something. Of course I need something if I am standing at the front waiting to be checked in. The staff was non compassionate and rude. The triage nurse was the only person that was pleasant. She was great. My blood pressure was dangerously high higher than it has ever been and I was getting a massive headache. I typically do not have high blood pressure and I am not on any medicine for high blood pressure. I was sent back out to the waiting room where I waited an hour. No one was taken back in the waiting area during that hour. I understand that sometimes you have to wait a while. I was getting worried about my symptoms as I had a bowel blockage last year, it felt like a blockage and even during last year my blood pressure was not even close to what is was the night I cam to the ER. I went up to tell the registration desk that I needed to leave and go somewhere else that I felt like it was getting worse . The said okay and I went to another ER for treatment. When I contacted Ohio Health to make a complaint I was told that the lead of the ER would contact me. It has been 11 days no contact from anyone. This is a place that I will never go to on my own ever again!! Very disappointing

Registration went off without a hitch, however, once back in a room it seemed like they weren't…read moresure who was supposed to do what. I did finally have a doctor come in and that's when things went off the rails. The so called doctor, who I was seeing for an oral infection treated me very poorly. He insinuated that I was poor with inadequate insurance and I was not only insulted by this but was very disappointed that this was what I had to deal with. I will never go back there for any type of care.

Excellent service and care each time we visited this facility. The staff is always professional…read moreand caring

waiting for an hour to be seen and needed to go to the bathroom. they said the guest bathroom was…read moreout of order and i could not use the bathroom in the back. so much for taking care of patients. i decided to go outside and pee on building. gotta do what you gotta do. just ridiculous

Terrible service. I waited for more than an hour to be served. Then they said there was no tester…read morewho could see me. I felt discriminated against.