I've had a total of about 8 MRIs. I just visited this location, now called PROSCAN IMAGING and the…read moreexperience we even better than the first time. These open MRI machines are so much easier to tolerate than the conventional type - NO CLAUSTROPHOBIA The scheduling, check in, and the person doing the actual MRI were all top notch, wouldn't go anywhere else if given a choice.

Very polite and professional. I'm incredibly claustrophobic and this definitely helps.read more

Very nice, new, and excellent staff…read more This place is very nice! The staff was very kind and knowledgeable during our stay. This place is very new and located away from the city so its not overrun. It was nice to be able to walk in and get immediate attention. The rooms that they put you in were large and private. We never felt like we were on display or rushed as we have been at other ER's. Thanks for all the great work, compassionate staff and excellent facility.

Very clean and friendly staff! Make you feel welcomed and actually seem to care. Private rooms and…read morequick service. Wayyy better than an other ER I've been to. Nurses Katie and Kurt were awesome and dr Singhal was very informative and helpful!

Although it was an unusual trek to get here from Polaris Parkway - we had to drive through the UDF…read morelot to get to this location. We missed the turn the first time because we didn't believe this was the location for Proscan Imaging. But, this is how you get here. Aside from that, Marsha was greeted and welcomed by the staff as soon as she entered. They explained the procedure and alleviated her anxiety. After having been to other places where Marsha had difficulty with the standard MRI, she was pleased that scheduling suggested Proscan Imaging in Polaris with the Open MRI.

Proscan MRI at Polaris is a great medical imaging office ! It is clean, bright, staffed with…read morepleasant front desk staff, and very friendly MRI staff . Brenda , my MRI technician, was really nice and professional. My experience there was very positive !

I will grant them the fact they were quite efficient doing my MRI…read more However, when I went back to get a CD of the scan, I was amazed at how rude both people were. They insisted no less than 6+ times that they had already given me a CD. No matter how many times I said they had not, they kept at it. With attitude, they did hand me a CD. The person behind the glass went as far as saying something about 'my son'. I do not have children, and I pointed this out. They clearly were mistaking me for someone else. I would have let it go, if they had just appogized. But, they did not.

I had an open MRI at Proscan Imaging of Pickerington the 17 of November, 2023. I was nervous. The…read moretwo ladies working, Tayna MRI Tech and Serena, MRI Tech Assistant were so professional doing their job and yet so kind. I was provided earphones, a warm blanket, answers to all my questions and they made my experience much easier. I would choose this medical facility again. Dottie Young, Newark, Ohio

They offer an online link to view images and reports, but do NOT provide a password to access the…read moresite. This is unacceptable inattention to detail, the hallmark of poor service. Their phone access service is equally poor. I would not recommend this provider. There are other options for this service, which I would recommend exploring.

I had an appointment and several texts and emails confirming that appointment. However, when I got…read morethere, they didn't have me on their schedule. Human error--didn't finish setting up the appointment. Now I have to wait 19 days until my next appointment. Going to try somewhere else. Person at desk was not able to handle issue or other folks who came in. One person just wanted to pay his bill. He waited 20 min and finally left without paying.

Horrible customer service Completed three different "Book…read moreappointment now" links over the course of five days... never received a call back Phone is always busy and when I did get through I left a message and again, no call back I don't know how they have any patients!! Multiple people told me the same thing but I tried myself... same experience Don't waste your time

I had an injury & early that morning they were available for walk-ins, which worked out great!…read moreDoctor and nurse were great. However; a couple, one in particular, front desk personnel were very unfriendly, short, & almost acted like you were an inconvenience. I would like to say she was having a bad day, but on 4 occasions she acted like this. I would absolutely go back because of the care received, but I dreaded the front desk.

Pickerington Methodist Hospital is absolutely the best hospital in Franklin County. I have been in…read moreall 7 so far for different things in my life as a patient. Pickerington Nurses and Aides are above expectation, qualified and kind. Doctors are 1st class and the facilities are spotless and smell clean. I could go on. Best experience and excellent care.

This is quite literally the worst lab experience I have ever had--and unfortunately, it has…read morehappened repeatedly. I went several days in a row just trying to get my labs completed, and each time the wait was around an hour. Even with a scheduled appointment, I have waited anywhere from 30 minutes to an hour. Nobody should have to set aside half their day for a basic blood draw, especially after making an appointment. At this point, the delays are clearly not an occasional problem; this department appears to be seriously understaffed and unable to handle its patient volume. OhioHealth needs to hire more employees and figure out how to properly staff and expand this laboratory. The current level of service at Pickerington Methodist Hospital's lab is utterly unacceptable.

Registration went off without a hitch, however, once back in a room it seemed like they weren't…read moresure who was supposed to do what. I did finally have a doctor come in and that's when things went off the rails. The so called doctor, who I was seeing for an oral infection treated me very poorly. He insinuated that I was poor with inadequate insurance and I was not only insulted by this but was very disappointed that this was what I had to deal with. I will never go back there for any type of care.

Excellent service and care each time we visited this facility. The staff is always professional…read moreand caring

waiting for an hour to be seen and needed to go to the bathroom. they said the guest bathroom was…read moreout of order and i could not use the bathroom in the back. so much for taking care of patients. i decided to go outside and pee on building. gotta do what you gotta do. just ridiculous

Terrible service. I waited for more than an hour to be served. Then they said there was no tester…read morewho could see me. I felt discriminated against.