On our trip from Phoenix we went off-roading near Idaho Falls and completely threw off our steering…read morewheel and tierod alignment. Quick search on local Jeep Facebook groups revealed Bybee's as the place to get your alignment done on highly modified offroad vehicles. Bybee's lived up to its name! They got us in first thing in the morning and fixed everything for a very reasonable rate. As a matter of fact, the Jeep now drives ten times better than it did when I installed the lift kit! We would highly recommend this shop!!!

Don't go here, ever. Customer service is horrible with rude…read moreand incompetent people. I dropped my car in the front, early, and had my toddler, but when I came to pick it back up, they had it parked all the way around the back and didn't care, no consideration (meanwhile, no cars were parked out front). They rip you off, are total frauds. I'm the 2nd member of my family that took my car here and was told the tire was defective. I've driven on the Pirelli All Seasons for a little over a year now, nothing wrong. My car was pulling left, now it pulls right. Not a proper alignment and I find it odd that the paper they gave me with my new alignment results was printed at 10:22am when my appointment for it was at 10 (I dropped the car off at 10am) and they didn't call me until 11:30am (knowing I was around the block with my toddler). So you're saying you got it done in 20 minutes, but didn't call for another hour? RIGHT. I smell fish, guys. Hopefully they go under soon. Frauds.

They worked on two of my vehicles last year. The first was a full transmission replacement. They…read morewalked me through my options and gave me a quote for the replacement. Less than a week later they had the vehicle up and running and for less than the original estimate. The second was a repair job. After quoting the job to replace an assembly of solenoids , I got a call back and was told that the transmission was different than what the book showed and that they'd be able to replace the faulty solenoid instead of the whole assembly for less than what they had originally quoted, but I was also informed that it might be the computer instead. The error codes were inconclusive. We proceeded with the repair, but 4 weeks later had the same problem. Took it in and they replaced the computer and it is running fine. They stood behind their work and didn't bicker with me after I brought the car back in. They just took care of the problem. Two days later I was on the road again. They were very straight forward and honest about the costs and options available. I had gotten quotes from a lot of shops on the first vehicle, and they were right in line with the other quotes. Furthermore, when it was all said and done, the total cost was less than any of the other quotes I had received. They've earned my trust and my future business.

Please don't use this place. We went back and forth for about 6 - 7 months for a rebuilt…read moretransmission for our van. The owner never listened to what I had to say and kept charging us for small fixes, when I knew it needed a replacement transmission. Once he finally said it was the transmission ( duh! ) he still never fixed all the issues. After spending several thousands for the transmissions, the van is still missing gears at times. Then I just got to filing the paperwork and noticed (my mistake for not paying attention at the time - we paid with a cc over the phone and the paperwork was finished by the time my husband picked it up) that he charged me $ 100 for towing. He never had to tow the van, we drove it in each time it was in the shop. Please DO NOT EVER USE THIS PLACE! They are a rip off and the issue will never be resolved.

Worst experience ever!!!!…read more I bought a used car that needed some work done. The dealer said they would help pay for it if I used their mechanic, D&D Auto. Warning: When you are trying to find them the name on the building is different and there is no parking. Actually, I was surprised about how junky and disorganized the whole place was. I have been in lots of shops, my dad was a mechanic, but this place looks like a junk yard. So, I dropped the car off for them to look at and they said it would take an hour or so and would call me when I could pick it up. I never heard from them so the next morning I called and they said "Oh, yeah. We have to order the parts. It will take two days so come get it. Sorry we didn't call. It was busy." I picked it up and they said they would call when the parts were in, it wouldn't be more than 2 business days. I called them 4 days later. The "boss" was out and the guy who answered the phone had no idea, but said he would call me right back. I called again 3 days later (it had now been a full week). The "boss" was now on vacation and no one knew anything. I would have to wait until he was back. That would be another week. I waited another week and was told the parts had been ordered and it would be two days (sound familiar?). I received a call 4 days later saying the parts were in, but they were too busy and couldn't work on the car until Monday. Monday made it 3 weeks since my first contact with them. I dropped off the car again and they said they would call when it was done and it shouldn't take the whole day. 7 hours later I called back to find out if I could pick it up at all, because shockingly, they hadn't called me. Again, the "boss" was out and they thought it had been done for a while, but they weren't sure. I asked what the total bill was and was told "oh, the boss left that blank". I finally got a call back an hour and a half later. The price we had agreed on was significantly higher. Of course, there was nothing I could do. I would never never use this place. They are a mess and they have absolutely no customer service skills, not to mention organization or follow through. Beware!!!

My car had been making an awful whining sound for the last several months. We couldn't figure out…read morewhat exactly was wrong with it, other people said maybe it was the power steering pump or the water pump, but Dave and Matt listened to it for all of 2 minutes and figured out that it was the idler. Took a drive half way down the block to figure out that the driver side wheel bearing was bad. Told us to bring it in Monday morning and they would make it first priority since its our only vehicle. The day that they fixed my car, they called me to tell me that they noticed that the tie rod end was in awful shape, and asked if I wanted it fixed. Of course I said yes. All in all, repairs took five hours total. They didn't price gouge me. They didn't overcharge. They know what they're doing, I will recommend them to anyone. I wouldn't take my car anywhere else. --Keisha Messenger Childress

They got our car in fast, identified the problem within 5 minutes, got the part in a few hours and…read morehad it fixed before their original estimated time. On top of that, they charged a very reasonable amount. As an out-of-towner, I couldn't ask for a better experience!

I was having trouble with my truck, and took it in to the pro shop. I had them diagnose it for me…read moreand they said it was a flex fuel sensor ($800 part + labor costs.) After taking it into another shop for a second opinion, they found that it was just a damaged wiring harness. Other than the diagnostic fee, they only charged me $3.50 to repair the harness. $3.50 and running perfectly definitely beats $1,500 and still broken.

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

Was traveling in the Wyoming/Idaho area. After a trip from Cody to Thayne Wyoming my 2002 Ford…read moreExcursion started acting up. To me it seemed like a transmission problem so I started looking for a transmission shop. There weren't many choices in the area of Wyoming I was in. Someone recommended Western Transmission in Idaho Falls. I called the shop at 4:45 in the afternoon and reached Cory. Told him my situation and he said they are booked solid, but he can't leave stranded" and got me in the next day. Dropped the vehicle of getting ready to drop some big cash for a transmission. Got a call later in the day and Cory informed me it wasn't the transmission, it was another part of the drivetrain. They got the parts needed and did the repair. They had me on my way in 3 days! I paid under what I expected, even though it was a different issue. Western Transmission's service was excellent. If you ever need transmission service in the Idaho Falls or Western Wyoming area check them out.

I have difficulty finding shops that are knowledgeable about and experienced with Toyota trucks…read more But over the years I've learned to use Western Transmission for driveline work. They've rebuilt a 4Runner rear differential that a different local shop botched, and they've installed several CV axles, also in 4Runners. As a loyal Toyota owner for almost 40 years, I've learned to use only OEM Toyota parts, which I purchase from authorized dealers. WT is the only shop in Idaho Falls that I can find that will install these parts. So I use WT exclusively for driveline work (which is all they do). Prices are reasonable, and the work is done well. Randy, the knowledgeable fellow at the front desk, understands the OEM part issue I face as a Toyota owner, and has been accommodating. Western Transmission has been better than any dealership shop I've used in four decades.

My boyfriend and I went to Smith Honda over the weekend to shop for a new car. We were greeted by…read moreAustin who greeted us without dropping a beat and immediately let us look around and test drive cars. He expressed that it's a "no pressure" type of environment and we definitely felt that. We left to browse other dealerships who gave us really good deals but found the next day that Honda could match what we were looking to work with. That was where Martha came into play. She was incredibly helpful, patient, and just straight-up nice and pleasant to talk with. She kept this temperament even after we stayed past closing time, and although we didn't pull the trigger right then and there, assured us we could reach out to her or Austin anytime. We pulled the trigger on my boyfriend's new car Monday morning. Martha was super flexible with scheduling an appointment and sticking true to the deal she had given us a few days prior. Rod was the employee that helped us with the car's paperwork, making sure we knew all our options as far as warranty, gap, etc. Even this stayed true to Austin's comment of "no pressure" and we walked outta there with what worked best for my boyfriend. Super happy with the time we invested there and everyone's service. Every point of the conversation at Smith Honda was great. Thank you so much, y'all! We'll be back in the future.

Took a 2013 Yukon slt for trade in mountain credit union loan value on car 10,0000 dollars…read more They offered us 2,000 A similar model suburban with 8,000 fewer miles Was retailing for 10,000 more then what they offered in trade in Signed mike mckean owner Mountainmikestours This is the worst offer I have had in 25years in the transporration field. If I could give them a zero I would!!!

Really nice people and they try to look for things that could be a future problem so they can…read morecorrect it, if the customer wants. Mike is so pleasant to work with and goes out of his way to make sure the customer is pleased. They have saved us from a lot of future issues and tons of money.

I stopped by at the end of the workday (literally 5:30) and Mike was eager to help me out. I had a…read moresensor failure and he took 15 minutes to clear it and then when I offered to pay he told me I wouldn't need to pay anything for it. If service is great at the end of the day, I assume these guys are great all day.