Just had a major issue with our Radiator, and didn't want to take it to the dealer, as I end up…read morepaying twice what I thought it would be. Empey's uses a vehicle inspection text message that shows you what is going on with the car and keeps issues that are mild, now, and giving you some time to address before they become a major issue. Will be back in a few months to address one or two of the possible issues.

Communication was horrible - they didn't do the work because I was asking too many questions…read moreapparently. Car doesn't stay running after it starts, we get it towed to Empeys. They said the battery was dead and they couldn't do any further testing without a new battery. They send me an invoice with several parts that needed to be replaced. I was confused so asked for clarification-- on one hand, they said they haven't done any testing at all, on the other, they wanted to replace several parts - total bill $2300. I ask and they reiterate that they need to replace the battery to do the testing. At the same time, they admit that they aren't sure if all those parts need to be replaced, but still asked for me to approve the work. I authorize the battery change and testing on their online app assuming that they'd replace the battery and we could continue with the testing... I did NOT approve the part replacements because they made it very clear that they weren't sure what needed to be replaced. A week later, I've heard nothing, so I text them back. They closed the ticket because I wasn't a good fit for them -- I guess asking questions about your vehicle is too much for these guys to handle. End result - we've been without a car for a week. Texts included.

They worked on two of my vehicles last year. The first was a full transmission replacement. They…read morewalked me through my options and gave me a quote for the replacement. Less than a week later they had the vehicle up and running and for less than the original estimate. The second was a repair job. After quoting the job to replace an assembly of solenoids , I got a call back and was told that the transmission was different than what the book showed and that they'd be able to replace the faulty solenoid instead of the whole assembly for less than what they had originally quoted, but I was also informed that it might be the computer instead. The error codes were inconclusive. We proceeded with the repair, but 4 weeks later had the same problem. Took it in and they replaced the computer and it is running fine. They stood behind their work and didn't bicker with me after I brought the car back in. They just took care of the problem. Two days later I was on the road again. They were very straight forward and honest about the costs and options available. I had gotten quotes from a lot of shops on the first vehicle, and they were right in line with the other quotes. Furthermore, when it was all said and done, the total cost was less than any of the other quotes I had received. They've earned my trust and my future business.

Please don't use this place. We went back and forth for about 6 - 7 months for a rebuilt…read moretransmission for our van. The owner never listened to what I had to say and kept charging us for small fixes, when I knew it needed a replacement transmission. Once he finally said it was the transmission ( duh! ) he still never fixed all the issues. After spending several thousands for the transmissions, the van is still missing gears at times. Then I just got to filing the paperwork and noticed (my mistake for not paying attention at the time - we paid with a cc over the phone and the paperwork was finished by the time my husband picked it up) that he charged me $ 100 for towing. He never had to tow the van, we drove it in each time it was in the shop. Please DO NOT EVER USE THIS PLACE! They are a rip off and the issue will never be resolved.

Worst experience ever!!!!…read more I bought a used car that needed some work done. The dealer said they would help pay for it if I used their mechanic, D&D Auto. Warning: When you are trying to find them the name on the building is different and there is no parking. Actually, I was surprised about how junky and disorganized the whole place was. I have been in lots of shops, my dad was a mechanic, but this place looks like a junk yard. So, I dropped the car off for them to look at and they said it would take an hour or so and would call me when I could pick it up. I never heard from them so the next morning I called and they said "Oh, yeah. We have to order the parts. It will take two days so come get it. Sorry we didn't call. It was busy." I picked it up and they said they would call when the parts were in, it wouldn't be more than 2 business days. I called them 4 days later. The "boss" was out and the guy who answered the phone had no idea, but said he would call me right back. I called again 3 days later (it had now been a full week). The "boss" was now on vacation and no one knew anything. I would have to wait until he was back. That would be another week. I waited another week and was told the parts had been ordered and it would be two days (sound familiar?). I received a call 4 days later saying the parts were in, but they were too busy and couldn't work on the car until Monday. Monday made it 3 weeks since my first contact with them. I dropped off the car again and they said they would call when it was done and it shouldn't take the whole day. 7 hours later I called back to find out if I could pick it up at all, because shockingly, they hadn't called me. Again, the "boss" was out and they thought it had been done for a while, but they weren't sure. I asked what the total bill was and was told "oh, the boss left that blank". I finally got a call back an hour and a half later. The price we had agreed on was significantly higher. Of course, there was nothing I could do. I would never never use this place. They are a mess and they have absolutely no customer service skills, not to mention organization or follow through. Beware!!!

My car had been making an awful whining sound for the last several months. We couldn't figure out…read morewhat exactly was wrong with it, other people said maybe it was the power steering pump or the water pump, but Dave and Matt listened to it for all of 2 minutes and figured out that it was the idler. Took a drive half way down the block to figure out that the driver side wheel bearing was bad. Told us to bring it in Monday morning and they would make it first priority since its our only vehicle. The day that they fixed my car, they called me to tell me that they noticed that the tie rod end was in awful shape, and asked if I wanted it fixed. Of course I said yes. All in all, repairs took five hours total. They didn't price gouge me. They didn't overcharge. They know what they're doing, I will recommend them to anyone. I wouldn't take my car anywhere else. --Keisha Messenger Childress

I have difficulty finding shops that are knowledgeable about and experienced with Toyota trucks…read more But over the years I've learned to use Western Transmission for driveline work. They've rebuilt a 4Runner rear differential that a different local shop botched, and they've installed several CV axles, also in 4Runners. As a loyal Toyota owner for almost 40 years, I've learned to use only OEM Toyota parts, which I purchase from authorized dealers. WT is the only shop in Idaho Falls that I can find that will install these parts. So I use WT exclusively for driveline work (which is all they do). Prices are reasonable, and the work is done well. Randy, the knowledgeable fellow at the front desk, understands the OEM part issue I face as a Toyota owner, and has been accommodating. Western Transmission has been better than any dealership shop I've used in four decades.

Was traveling in the Wyoming/Idaho area. After a trip from Cody to Thayne Wyoming my 2002 Ford…read moreExcursion started acting up. To me it seemed like a transmission problem so I started looking for a transmission shop. There weren't many choices in the area of Wyoming I was in. Someone recommended Western Transmission in Idaho Falls. I called the shop at 4:45 in the afternoon and reached Cory. Told him my situation and he said they are booked solid, but he can't leave stranded" and got me in the next day. Dropped the vehicle of getting ready to drop some big cash for a transmission. Got a call later in the day and Cory informed me it wasn't the transmission, it was another part of the drivetrain. They got the parts needed and did the repair. They had me on my way in 3 days! I paid under what I expected, even though it was a different issue. Western Transmission's service was excellent. If you ever need transmission service in the Idaho Falls or Western Wyoming area check them out.

They got our car in fast, identified the problem within 5 minutes, got the part in a few hours and…read morehad it fixed before their original estimated time. On top of that, they charged a very reasonable amount. As an out-of-towner, I couldn't ask for a better experience!

I was having trouble with my truck, and took it in to the pro shop. I had them diagnose it for me…read moreand they said it was a flex fuel sensor ($800 part + labor costs.) After taking it into another shop for a second opinion, they found that it was just a damaged wiring harness. Other than the diagnostic fee, they only charged me $3.50 to repair the harness. $3.50 and running perfectly definitely beats $1,500 and still broken.

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

My boyfriend and I went to Smith Honda over the weekend to shop for a new car. We were greeted by…read moreAustin who greeted us without dropping a beat and immediately let us look around and test drive cars. He expressed that it's a "no pressure" type of environment and we definitely felt that. We left to browse other dealerships who gave us really good deals but found the next day that Honda could match what we were looking to work with. That was where Martha came into play. She was incredibly helpful, patient, and just straight-up nice and pleasant to talk with. She kept this temperament even after we stayed past closing time, and although we didn't pull the trigger right then and there, assured us we could reach out to her or Austin anytime. We pulled the trigger on my boyfriend's new car Monday morning. Martha was super flexible with scheduling an appointment and sticking true to the deal she had given us a few days prior. Rod was the employee that helped us with the car's paperwork, making sure we knew all our options as far as warranty, gap, etc. Even this stayed true to Austin's comment of "no pressure" and we walked outta there with what worked best for my boyfriend. Super happy with the time we invested there and everyone's service. Every point of the conversation at Smith Honda was great. Thank you so much, y'all! We'll be back in the future.

Took a 2013 Yukon slt for trade in mountain credit union loan value on car 10,0000 dollars…read more They offered us 2,000 A similar model suburban with 8,000 fewer miles Was retailing for 10,000 more then what they offered in trade in Signed mike mckean owner Mountainmikestours This is the worst offer I have had in 25years in the transporration field. If I could give them a zero I would!!!

I can't say enough good things about C & S Auto! My transmission went out, and they went above and…read morebeyond to make sure my car was fixed and that I got the best service possible. They actually had to replace the transmission three times because the first two replacement transmissions didn't work properly. Through all of that, they stood behind their work, kept working until they got it right, and honored the price they originally quoted me. Their honesty, dedication, and commitment to making sure I was taken care of really impressed me. They could have made the situation much more difficult, but instead they did everything they could to get me back on the road without charging me more than what I was quoted. I truly appreciate everything they did and would absolutely recommend C & S Auto to anyone looking for a shop they can trust!

Really nice people and they try to look for things that could be a future problem so they can…read morecorrect it, if the customer wants. Mike is so pleasant to work with and goes out of his way to make sure the customer is pleased. They have saved us from a lot of future issues and tons of money.