I was broke down and Tom was the only shop who didn't turn me away. Compassion for people is…read moreamazing. These guys are amazing and very x competent wrenches. Very Highly Recommend. Honest, Fair, Knowledgeable, and Compassionate

I was very pleased with the service provided by Sutton Auto-Tech, a family business run by Tom and…read morehis son Mike. I brought in my vintage Land Rover to have the steering box replaced and they did a great job at a fair price. Ben did most of the work on my truck and I was very impressed with his knowledge and attention to detail. Although the shop is 75 miles from my house, I will gladly travel the extra distance to receive quality service.

Ruben and his team are a pleasure to work with. We were just passing through town and needed…read morerepair, they worked me in and got me back on the road. I recommend his shop to anyone needing auto repair and is looking for an owner who is honest and treats their customers with respect.

From the owner: At Ruben's Auto Repair, we're more than just your local mechanic - we're your one-stop destination…read morefor everything your car needs in Idaho Falls, ID. Whether you're looking for reliable repairs or a quality used car to purchase, our team is here to help. We pride ourselves on friendly service and expert care, always putting our customers first.

Great mechanic! They give ball park estimates over the phone for routine jobs. They quoted a price…read moreto repair the power windows on our pickup and the price was exactly what was quoted and the repair was quick and well done. Will be taking my Camry in for shocks next week.

The service is ridiculous. The minivan that was originally sent for an oil leak now needs a new…read moreengine? We have had to send the minivan TWICE MORE because it kept stoping in the middle of the road. This is ridiculous. Both times we were promised it would be "good as new". I don't recommend this place at all.

My boyfriend and I went to Smith Honda over the weekend to shop for a new car. We were greeted by…read moreAustin who greeted us without dropping a beat and immediately let us look around and test drive cars. He expressed that it's a "no pressure" type of environment and we definitely felt that. We left to browse other dealerships who gave us really good deals but found the next day that Honda could match what we were looking to work with. That was where Martha came into play. She was incredibly helpful, patient, and just straight-up nice and pleasant to talk with. She kept this temperament even after we stayed past closing time, and although we didn't pull the trigger right then and there, assured us we could reach out to her or Austin anytime. We pulled the trigger on my boyfriend's new car Monday morning. Martha was super flexible with scheduling an appointment and sticking true to the deal she had given us a few days prior. Rod was the employee that helped us with the car's paperwork, making sure we knew all our options as far as warranty, gap, etc. Even this stayed true to Austin's comment of "no pressure" and we walked outta there with what worked best for my boyfriend. Super happy with the time we invested there and everyone's service. Every point of the conversation at Smith Honda was great. Thank you so much, y'all! We'll be back in the future.

Took a 2013 Yukon slt for trade in mountain credit union loan value on car 10,0000 dollars…read more They offered us 2,000 A similar model suburban with 8,000 fewer miles Was retailing for 10,000 more then what they offered in trade in Signed mike mckean owner Mountainmikestours This is the worst offer I have had in 25years in the transporration field. If I could give them a zero I would!!!

I'm extremely disappointed with my recent experience at Smith Chevy. On April 7th at 10 AM, I…read morebrought in my 2024 Chevy Blazer, which is only 2 years old with just 18,000 miles, for an issue with the bumper that should fall under a bumper-to-bumper warranty. I was told they didn't believe it was covered under warranty and that they couldn't fix it. No alternatives or solutions were offered to me at that time. Wanting a second opinion, I took my vehicle to another Chevy dealership in Rexburg. Within 10 minutes, they confirmed the issue is absolutely covered under warranty and are now taking care of the repair. After that, I called back to Smith Chevy and was then told they don't handle those repairs in-house and send them to Young Auto Body. This was never mentioned during my original visit. If it had been, it would have saved me time and frustration. To make matters worse, the manager I spoke with was dismissive and came across as rude when I tried to clarify the situation. I expect better communication, transparency, and customer service--especially when it comes to something as straightforward as a warranty issue. Based on my experience, I would not recommend this location.

Taylor and Jason are great to work with on any of my car problems. They can get you in and out at a…read moregood price.

Got serviced for AC. Ran into some miscommunication day of and was charged more than anticipated…read more Talked to the manager Itzia and she got it squared away without issue. Ac works great and fantastic customer service. Would recommend.

Like others, I don't like leaving bad reviews but I can't let this slide anymore. On 6/12/202, I…read moretook my wife's car in around noon for an oil change and tire rotation. I was told I needed a wheel alignment and agreed to have that done since there was one car on the rack and I was next. Four hours later the car was ready. As I was getting in the car, I saw a greasy hand print on the light colored fabric on the drivers seat. My radio station had been switched and no more than a block away my check engine light came on. I returned to Grease Monkey where I stayed for another hour as they tried to figure out what happened. After over an hour and no one making eye contact, a tech came out to tell me all of the screws in my air box were stripped and a new one would be ordered. They said they would order a new one and call me. I called the store mid week and asked if it was ordered and they said no. Was going to get ordered, I asked. We're talking about it was the reply. So, after five hours in their waiting room, over $250 spent, I have a car with a check engine light on, stained upholstery and a ruined airbox and the 4th of July weekend coming up. Things happen, but the lack of respect Grease Monkey has shown me as a customer and my car is unacceptable and disappointing.

Kris Sayer Dear Kris…read more I am writing you as a very dissatisfied customer of Sayer ChryslerJeppDodge, Idaho Falls. Included with this letter is the email I sent my Sale Rep Rod Diaz regarding the many poor qualities of the 2024 Dodge Durango SRT Hellcat that I received from Sayer in March 2024. Not only did the Manufacturer fail to identify any of the issues that I listed in that email, Sayer Dodge Idaho Falls also failed in its responsibility to make sure that a six-figure vehicle was delivered to a customer in the condition that one would expect of a top-of-the-line vehicle. Even when Sayer had possession of the vehicle for close to a month, as I was out of town, it is obvious that no one took any time to do a pre-delivery inspection. Since that email I sent rod, I shipped the vehicle back to your dealership, as I did not want the vehicle in the condition it was delivered to me. The sales manager, and I cannot remember who I talked to, was not helpful at all and did not try to help a dissatisfied customer. This is a customer one who just spend in excess of $100,000 on a car, took the time and money to have it shipped back and a customer who had some very serious concerns. In short, he said there was nothing he could do. With that total lack of concern and failure to help figure this all out, I had the car shipped back to Jackson at a total expense to me of $650. And, even with all that effort, expense and total disappointment in the vehicle, which I expressed to your sales manager, I have not heard from anyone from Sayer. Nothing makes a customer feel more valued than being blown off and completely ignored like this. Kris, I am sure that you would agree with me, if you spent six figures on a vehicle, your expectations would be as high as mine. And if you were to have received a vehicle in this condition, you would be as dissatisfied as I am. And if you shipped the vehicle back, you would expect the highest of customer service from the dealership. Ironically, I got a call yesterday from Anderson Chrysler in Lake Havasu, AZ, as I purchased a 2025 Hellcat Silver Bullet from them back in February. They left a message that said, "Hey good morning, Greg, this is Tony over at Anderson Chrylser, just reaching out to see how you're doing and how that Durango is treating you. If you have any questions or something else we can do for you, give me a call at....:" Not long after my vehicle was shipped back to me, I began smelling oil in the cabin. This went on for a few weeks, then I started to see an oil leak on my garage floor. Over time the stain got larger and larger until it became evident that there was an issue. I took it to Rocky Mountain Yeti in Jackson for service. They concluded that the transmission lines were not installed properly and had to be replaced. This happened with only 275 miles and it took over 2 months to get the parts and complete service. And the list of issues has been growing ever since: *The carpet on the front passenger side is falling apart. * Front doors do not close or open properly. Yeti did do some adjusting but still not right. *There is low speed hesitation, as if there is something missing in the program. I am driving low speed and then a hesitation. *Transmission seems to slip sometimes coming off idle during acceleration. *The hitch cover fell off, and I never used it, and had to purchase a new one. *When disengaging the cruise control, it sometimes grabs the brakes before disengaging. 6 weeks after the owner got this letter, I still have not been contacted by Ron Sayer. They are horrible. see how many times i tried to get this resolved. Sent letter Oct 24 Received call from Matt on 10/31, but was unable to speak to him at the time Sent email 11/4 to matta@ronsayerauto.com to set up appt, no reply Sent email 11/5 to matt & Kris Sayer (kris@ronsayerauto.com ), no reply Sent email 11/7 to matt & kris, showed accepted by their server but not read Called 11/7 2:30pm left message for Matt, no reply Called 11/11 1030am, matt off so left msg with sales for Kris, no reply Called 11/13 @ 11:04, got to Kris's vmail, left message explaining all the attempts to contact. As ofr 11/19 no reply 11/19 filing complaint with Stelantis. 11/20 - a voicemail from Matt showed up in my vm inbox. It says it was from Sat 11/14 11/20 Called 9:37am and left message with a sales rep for Matt, as of 11/24 no reply. 11/24 - received a voicemail from Stellantis telling me I need to contact the dealer. 11/24 called dodge customer care 800-423-6343, she said they called the dealership earlier that day, but I never got a call, so she patched me in to Ron Sayer. 11/24 -talked with Jeff Winney, sales support, told him of some of the issues, he said we would take it to 'higher ups' 12/2 - no response from Sayer. Sent email for legal advice 12/6 - still no response 12/9 - calling fca customer care for 3rd time. They told me to deal with the dealership, but I explained that the dealer is not responding

Shout out to Saylor Chrysler Dodge in Idaho Falls. We were treated so well, and Matt did whatever…read morehe could to help us with a soft top problem on our Jeep as we are traveling to California. he went above and beyond and made sure we were safe. Thank you all so much