They dont understand how to enter into their system medicare crossover. They wanted me to pay $80…read moreout of good faith even though medicare is set up to send the bal to my secondary ins. My appt 940 by 1020 i told them forget it horrible service. There's an urgent care on every corner after reading the other reviews I can see why its only 2 or a 3 rating.

If you like waiting,rude staff,unclear instructions,then you'll love this place. If you still…read moredecide to come here,and fall victim to your bad choice of selecting here feel free to add to my review.

I took my husband to Immediate Care in Mount Prospect today. It was busy, but the staff was…read moreefficient and professional. Dr. Gandhi was incredibly helpful--she diagnosed a kidney stone, ordered a CT scan, and we were in and out in about an hour. She explained the next steps clearly and helped my husband feel calmer. Thank you so much to the NCH team!

I Came for a pre employment screening I was told it would…read moretake a hour from start to finish this is not urgent care at the other care placthey have wait times on the monitors and actually work quickly it's been one hour I've been checked in Plus I was told i needed an appointment it looks like they take walk ins I hate waiting for long period of time I had planned my day to be here for a hour my mistake This place isn't like the other urgent care places they aren't organized seems like I've been waiting longer than the time

To start I scheduled an appt online for 10AM, I receive a text asking if I can reschedule to Noon,…read moreI said yes. I get there at 11:53AM, door is locked and lights are off. 12:00 passes. I text the number back at 12:04 asking if anyone is going to be here for my 12:00 appt. The person texts back saying "she will be there in 3 minutes. We open at 12 today". Well clearly you didn't open at 12 if your person doesn't arrive until 12:07. Just a really bad start. After leaving my visit today I felt like I needed to schedule another urgent care appointment somewhere else. I didn't get an answer as to why I was sick. I've been very sick for a few days now and already knew I didn't have COVID bc I took an at home test. I got a strep test taken here, came back negative. I figured I would receive a steroid shot or a B-12 shot or something like that, they said they don't give shots. I was basically given a few prescriptions, and was on my way (after being there for an hour and I was the only person). I would give this place 1 start but the nurse was very kind. Kindness gets this place 2 stars. Won't go back

find any other immediate care, this place scams you with a $100 copay despite if your insurance…read morecovers and/or is in network. they also don't submit accurate claims to insurance. BEWARE!!!

The staff here was very accommodating and friendly. The seating area is divided in half, with the…read morenorth-end side seating area having a TV to entertain yourselves while waiting for the doctor. The medical staff was friendly and detail-oriented. What else can I say about a clinic? BATHROOM REVIEW: located in the south end of the waiting area, the waiting room bathroom was super roomy and clean. It is a single room coed bathroom for all your peeing needs. Sit or squat? Sit!

Not a big fan of clinics but I needed to swing out here for a work physical…read more The location is in a strip mall tucked away next to a Dominick's and behind a LaSalle bank. The parking lot has random light fixtures sticking outta spots and in the middle of lanes. The staff are nice and accommodating. The nurses are friendly and thoughful. The doctor was very nice, asked a lot of questions as well as answered. -1 star for the congregation of dust bunnies in my 'sterile' room that didn't have the white safety tissue paper

Drs, nurses staff are great. Compassionate. Patient. Front desk staff needs some retraining. We…read morebrace ourselves, each time, wondering what we are walking into. Today, it was, "walk in or appointment?" Gruff voice. Some huffing. Excuse me? Pretty sure we start with a hello. I'm sure the job isn't easy, but I'd rather not be here either. I'm not allowed to act that way. Someone from the back walked to the front and greeted us. Thank you. Another appt my adult daughter took my 17 year old and explained I /mom was 2 minutes behind due to traffic. I could be phoned. Front office Staff was not kind to them. . Changed tune when I walked in. Plenty of nice people out there who can be hired . Not sure why this staff gets away with it.

So my toddler has picked up a stomach bug recently m. My parents (who care for him) said he had to…read morego to a hospital to see if there was anything that could be done for him. I called his regular pediatrician and they were full. The office referred to this pediatric urgent care. I was able to bring Adam in right away. I didn't have an appointment but I could bring him in right away. I was helped immediately and all the staff there was efficient. I wasn't expecting much but this place was very helpful!

I really don't understand a lot of the negative reviews this location receives…read more I typically come here for an annual x-ray to monitor my kidney stones; as well as, blood work for my annual physical and urology appointments. I usually have no trouble getting same day service with the results being provided in a timely manner. The staff seems to be reasonably efficient and the actual service providers (i.e. phlebotomist & x-ray technician) are very competent and professional. I have no problems with this location at all.

endocrinology department specialty care medical assistants are rude and unprofessional. I had to…read morereschedule an appointment and received 3 different call backs with asking why I called them about medication. I informed them it was all taken care of. Dr. Ryvkin assistants Alana and Tatiana are unorganized, looking at the wrong chart, defiant and argumentative with patients over the phone. I have never been treated so poorly and unprofessional by a Physician office staff members. They brought on extreme stress for me after just having surgery. I will never go back there again. this has happened a few times too many and they should not be caring for patients in the medical field.

I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind! I must say Dr Lisa is…read moremy favorite. She is as sweet and kind as she is gorgeous! She listens and takes her time with us. Thank GOD for this place and the people who work there. I LOVE you Dr Lisa more!

I've taken my elderly mother here 3 times and have always had great service and no waiting. I'm…read moresorry to hear others haven't experienced such service.

I recently came in during my last visit to see someone, anyone, who could give me a prescription…read morecough medicine. I had previously visited this nice, new, clean, and spacious facility for Covid and flu shots and the like. Anyway, I was dying from days and days of useless OTC cough medicine. It was about 5 pm on a Wednesday and fortunately they close at 8pm. Unfortunately they are also known to easily book up to capacity with walk-ins. I called first to check if they still had walk-in availability, and as there "were no system notifications", the implied answer was yes. In the 10 minutes it took me to drive there, the last walk-in spot for the day was just taken, ugh, but fortunately, and news to me, they now have video visits available for simple cases like mine. The receptionist asked if I would like to try a video visit, and I more or less said hell yeah! After maybe a 10 minute wait, I was interviewed by a nurse practitioner located in WI and she was helped by a medical assistant at my side to do breathing tests, ear health checks, etc. After the examination and questions, the NP prescribed a stronger cough med, and things have improved since. This was a great and effective visit, good use of resources, and just what I needed at the time. Thank you!

I am extremely disappointed with the service at this clinic…read more We waited almost 2 months for this appointment, only to experience a complete lack of respect for patients' time. First, during our initial visit, we were not seen at all because we were told we needed to arrive 15 minutes early for registration -- something that was never clearly communicated in advance. Then today, while we were already on our way to the clinic, we suddenly received a text message saying our appointment was canceled, claiming they couldn't reach us by phone. This raises a serious question: where does it say that I must be available by phone to confirm an appointment that was scheduled 2 months in advance? Patients plan their schedules, arrange transportation, and make time -- only for the clinic to cancel last minute. This is completely unprofessional. I do not recommend this clinic to anyone who values their time and expects basic customer service.

A long time patient of Dr Mann. He is the kindest most patient doctor I've ever dealt with. His…read morestaff are fantastic as well. You never feel rushed and always feel like you're the most important person in the office. And a special shout out to the receptionist Jackie. What a kind young lady. Good luck with your nursing future. You have a great attitude. Great to meet you Be Well All Bob C Chicago

My original PCP left the organization therefore I had to select a new one. I've seen the new one 3…read moretimes and had to wait for an hour minimum after my appointment time before I was seen. The staff state that this PCP talks quite a bit and is known for running late in all of his appointments and acted as if this was acceptable practice. I came to see my OB and and my appointment time was 2:30. The app said 2:15 arrival time for check-in. I checked in online and arrived before 2:30. I was told they needed to see if I could be seen because I need to be here at 2:15. I asked why if I was already checked in and my appointment was 2:30. The receptionist ignored that, told me to have a seat. Then someone walks out and tells the receptionist to tell me they'll see me but now I need to wait. It is utterly ridiculous that I showed up on time, already checked in but need to wait until the feel they can see me. Especially when their own practitioners run over an hour behind and you're expected to wait.

Staff was very nice and professional. I had the pleasure of meeting with Gabby, who made me feel at…read moreease, and was very easy to talk to. I appreciated the great service and level of comfort I felt. Would definitely come back if I need additional services.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.