Milton is one of the technicians there and he has been doing my MRIs for the last couple years. Betty is the receptionist said she's most welcoming and they have snack snacks and coffee and it's a nice place. They validate parking and they're on time! Not been to a facility for my MRI that is so organized ! My checkin I was a breeze! It's a nice touch that they give you snack snacks while you're nervously waiting for your MRI to be done! If you di park in the parking lot g Lol would love to come back here again for future MRI hopefully not too soon LOL! read more

Northside Radiology Associates PC - entrance to complex signage - Diagnostic Imaging Near Me - Atlanta, Georgia

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After receiving texts and emails about a $2,200 balance due, I spent almost 30 minutes on the phone only to be told that my insurance denied covering the procedure. When I asked why, she said the proper billing info was not provided! I then asked why they're stalking the patient instead of simply reprocessing the claim with all the correct info?!? She told me to disregard the bill and allow a minimum of 45 days to reprocess. Unbelievable. read more

These people are frauds. Did a CT scan and the guy with Caribbean accent, the radiology tech, erroneously put dye in without doing it without dye. I hear him say oh no. I say, what happened. He says the dye went in too fast like I have some special blood or something. I ain't an idiot. The tech controls when the dye goes in. So never got CT without dye. But still they billed for CT scan before and after contrast, despite the results listing their mistake. That Caribbean accent radiology tech is full of shit. The entire place is crooked. Do not go. Go here: https://mriimagingspecialist.com/ Much cheaper and not thieves, and you can pay self pay rate. Just check the ratings differential. read more

Do not use this place. They do not have the capabilities to connect with other hospitals at all. They do not remind patients to take their CD at the time, and if you forget, you will need to come all the way back to get it. They don't care, trust me. Their attitude is nasty. read more

HORRIBLE service. The Tech was rude, they've sent me this ridiculously high bill of $1200 without billing my insurance and have now sent me results that I need to return because the results were inconclusive. I have been to many other imaging centers and have NEVER had this problem. Avoid this place if you can. read more

Been dealing with a billing issue for three months. Horrible. Will never get any type of service from them ever again.

So terrible. They charged us and our insurance paid. It took 12 months to get a refund. They admitted they had gotten double payments but refused to return the money until we had a lawyer send a letter. Then magically they quickly cut a check. read more

I have been dealing with the same billing issues 8 months and it has now been sent to collections when they failed to get my insurance information at the time of visit. I called back and gave it multiple times and absolutely nothing read more

Think twice about using these guys, they have screwed up my billing to the point my insurance company isn't willing to pay. Zero chance you can talk to someone of authority. read more

AWFUL BILLING PRACTICES! I got a surprise $390 supplemental bill from them. There's no reason listed on the bill but I suppose I owed it. I paid it quickly and on time. They still say I owe them money and have no record of the HSA credit card transaction. I've given them the transaction record which I paid on their website and they are still sending me emails and texts saying I owe them money. I will call them AGAIN and continue to fight this . I will probably have to involve the HSA account and get additional proof. From all the reviews on them it's clear that they are either THIEVES and intentionally do this to their patients OR they have huge billing issues! I'd stay away and shop around for another company for any radiology services. read more

Was sent here by my shoulder surgeon for a contrast MRI. I always pay for imaging out of pocket because it is generally much less expensive, and so not even give them my insurance information. They called the night before and informed me the cost was ~$10,000. I was shocked. Then she proceeded to tell me to calm down that I would get 75% off that. Informed her she might want to start with that in the future. Well, got there the next day and paid the amount they said. Was told then that I would need to pay the radiologist to read it separately and had to sign a form saying I was informed of that. Stated I was not informed and was told I just was. I have now received another bill from them and was told the amount I was quoted and paid was " just an estimate" and have received 2 bills from the radiologist. This is the most I have EVER paid for imaging and the worst experience I have ever had. Do Not Recommend!!! read more

Went in because I had a fall where I landed on my elbow and told them I had pain but more importantly, it felt like there is a fragment or shard loose in my elbow like something broke. Xray showed nothing, as they always do and they sent me home with an anti inflammatory pills to reduce swelling and said nothing is wrong. Months later still in pain with this loose fragment in my elbow and being charged a couple thousand dollars for effectively nothing done. When I complained about this still being a problem, they of course said, make a new appt and we can check it out... And what ? Charge me another $3000+ read more

Billing is a nightmare. I've been trying to get my bill corrected for 7 months and counting. My insurance wasn't applied and I was billed the full amount. They outsource the billing help line and I keep getting told my issue is being escalated for review and to call back 30-45 business days. read more

It's a scam! I received a bill, questionable, but I had been to Northside Hospital in Georgia, so I called Northside Radiology because the bill had no date of service and did not list service provided or by whom. They asked for the account number and name of patient on the bill, which I provided and should have been enough for them to look up the bill. Instead, THEY REFUSED to give me the date of service or service provided, and instead said they needed my personal information like MY date of birth, My Address ???? It's a scam to extract personal identity information from those inquiring about fake bills. They even refused to give me THEIR address so I could go their office in person - RED Flags everywhere. Beware ! Beware! read more

Three attempts to have a Pet scan done. The first appointment I was turned away because no one gave me instructions to prepare for the procedure at the time the appointment was scheduled.. The second appointment I was turned away because no order was sent from the doctors office. My question is why schedule this scan without an order. The third appointment radiology did not have me listed on their schedule for the scan, but I was told by the doctor's office that in their system it was showing I was scheduled for the scan and that sometimes when their office schedule an appointment , the appointment do not sync with radiology scheduling. Northside Hospital radiology department and Northside Emory pulmonary critical care need to do better. read more

I would give them a zero if I could. acct# NRAA349024- i paid a bill in nov 2023 for services in Aug 2023. I have tried since Nov to get my claim billed correctly to BCBS. I have spokent to 10 people who all say the claim is being refiled for the physician charges. BCBS is denying the claim as a duplicate because instead of billing the correct CPT code and charge, you continue to send the same information to BCBS therefore it being denied There were 2 separate charges for the biopsy/xray and only one has been paid. I am requesting that you bill the physician charges to BCBS and refund my money that I paid you in error. BCBS will pay the bill once it is filed and there will be a refund. I have been trying to get this corrected for 3 months- This is ridiculous and I have been unable to get this corrected. read more

I've spent countless amounts of time and repeated phone calls to try and resolve a billing issue. I'd be on hold for :30 and :45 minutes per call. They kept billing me for something insurance had already paid for. I FINALLY found out that NRA had put the wrong code on the claim, so now it will be re-submitted to insurance. As yet still unresolved. read more

They will try to collect money from you YEARS after service, even though they were paid by insurance(and I have the EOB's to prove it.) Always double check your billing if you have to use them. read more

Please think twice before using Northside Radiology! You will probably have an MRI or some other image that is sent to this company. They will bill you as a 3rd party for reading an image that you believe you have already paid for. Their bill will come months after the date of service for the procedure. Also, although the bill comes from Northside Radiology they want to refer your questions to the Imaging service. I'll never use them again. 0 stars read more

Had my usual mammogram at Northside - Johnson Ferry May 2021. My insurance claim detail shows my account was settled in September 2021 and balance was $0. However, in April 2022, received a first bill from Northside Radiology dated March 25, 2022 - 10 months after service. When I called the billing dept - sounds like a call center in a foreign country, English is not primary language - I explained that my insurance showed the account was settled in Sept. 2021 and balance was $0. Customer rep said to ignore the bill because it was a posting error and they would correct, but it would take 3 weeks to "send for review" and fix. However, just received a second bill dated April 27, 2022. Called again, no one really able to help, except to "send for review" again and wait another 3 weeks. Asked me to email my insurance claim details to a collection company email address. In my review of the bill against my insurance claim details, I can see they have confused different claims and different service dates. They are clearly incompetent, as well as unable to communicate well with customers. I feel this level of service is unacceptable. My mammo for this year is now due but I have not yet scheduled due to this issue. I do not ever want to use their service again. Do companies really believe that outsourcing their operations to save a few dollars is worth losing customers? Based on the other negative reviews out here I guess the answer is "yes". read more

First what's with the Ponderosa dining room photo? This place wasted a week of my life as they ignored repeated requests from my doctors office for paperwork. So I call to follow up and was told they don't even do the bone scan I need. Seem quite unorganized from my experience as well as reviews. Take care with your health! I'm going elsewhere.... read more

Don't go here. Ask your doctor or insurance company for another provider. When I got there, they had 12-year old information (all wrong) about me (wrong address, employer, spouse) because they were too lazy to update the system. I had BAD deja-vu and I should have turned around and left. They charged over $600 for a sonogram. Gave me a payment plan with one third due immediately. OK. Then their INCOMPETENT OVERPRICED billing department starts TEXTING me bills that I can't open. I go to their website and I read that they also use paper bills. Whew! But no bill. Next thing you know I have a collector calling me and asking to pay the balance, claiming they mailed me a bill 2 weeks ago. Right. This is why Hospitals cost so much. All they had to do was mail me a bill and they are paying someone to make phone calls because their phony technology doesn't work. I will be on the lookout for anyone using "WAYSTAR" to outsource their billing. read more

Their billing department is a mess. Received service on 2 dates within 2 weeks. The first was sent to insurance and paid accordingly. The second was not, and was not billed to me until OVER A YEAR LATER. Instead of submitting the bill to insurance, they sent it to collections. read more

Similar to other reviews...MAJOR BILLING ISSUES with offshore customer service where employees read a screen without understanding the content. Will send you to collections even when carrier EOB states patient isn't responsible. Aggressive bill collecting is one thing...best to make sure you code correctly before trying to ruin a patient's credit! And putting the onus on the patient to resolve a broken process is poor customer service. #northside_radiology_associates read more

Avoid having your mammogram there.when I checked in I gave my insurance along with address etc. From onset staff had a your bothering me attitude. They were not busy all 4 people at their desks upon checking in but made you sit and wait approximately 15 minutes. They have sent me three different bills, one has that I have no insurance, the other an incorrect address, the last from Northside hospital that my insurance handled. They continue to send the bill that I have no insurance which I do. Called numerous times and held for 90 minutes total so far, sent corrected information on insurance twice by mail and email. read more

Hey everyone, If you are in need of radiology / x-ray services, do not use Northside Radiology Associates, they are the worst. First, they cancelled on our appointment 1/2-hour before the scheduled time, said they did not have anyone to complete the procedure. We rescheduled, had used them, they billed us, we paid our bill in full AND they sent us to a collection agency, after receiving and cashing our check. When I called them, after receiving repeated calls from the collection agency, they did not even apologize for the mistake. When I asked to speak to a manager, the manager was too busy to talk to me and did not even call me back after my request to do so. This medical group is the worst! read more

They're still very disorganized, but there is one customer-service representative at the Marietta location that knew more than anyone I spoke to when calling the main scheduling number. The ultrasound and MRI techs at the Marietta location were both great. Adding 2 stars for the three people who knew what they were doing because they were awesome. Still very disorganized. Make sure you get a copy of the order from your doctor because chances are the person who answers the phone or the person at the location won't be able to find your electronic order. read more

Got charged for 2 ultrasound just for putting an abdominal ultrasound for on my belly for Couple seconds $342.00 after that they try a vaginal they charge me $478.00 I already had a miscarriage I didn't want an ultrasound plus the ultrasound lady ask me to clean the bathroom after I told her I had some bleeding and discharge read more

My wife had two procedures where Northside Radiology was involved. Both times the care was fine but the billing was horrible. Her EOB stated what we owed, and we paid both balances. Both times Northside Radiology sent her account to collections. I had to have the collections agency actually "fix" her account. Good care for the two hours she was there, but headaches for me months after. Never again. read more

I used the Northside/Galleria location. I have PTSD & am TERRIFIED of MRI's plus the whole pandemic thing. SUPER professional... Everything was clean, neat & clean (signs everywhere). I was walked/talked thru everything. I specifically chose this location as it is 'one floor' (I just can't do multistory blgs (vibrations). The MRI room had natural light, offered ear plugs (never been offered those before, helped) & music (a new thing for me, James Taylor was a nice distraction). The technician was extremely nice (as was the front desk nurse). The tech even APOLOGIZED for it taking a bit longer than expected (I hadn't noticed)... Very clean. She showed me out the BACK door (to keep 'traffic flow'- another nice touch). Said 'results in 24-48 hours- my MD called me an hour later, he had gotten the results already. IF I had to do another MRI (shudder). I would def consider going back (ugh). Thanks folks. read more

The actual service I received was good. However, I just (12/14/2020) received a past due notice for a bill I paid totally on time -- 11/27/20. Now I'm on hold (20 minutes so far) trying to resolve this. I actually offered to pay the whole bill while I was there in the facility, but I was advised to wait. I don't like wasting my time on stuff like this and would prefer to avoid any credit rating issues -- thus my rating for, otherwise good service. read more

This is a review of just the business office. . I had an issue with my insurance because I had just gotten new insurance when I had to get a few procedures done. New insurance thought it might be a pre existing condition and wanted documentation and it just took forever for the new insurance to get what they wanted. The business office at Northside Radiology helped me out by pushing the due date for my bill back so it wouldn't go to collections while I was waiting for insurance to take care of things. They told me that as long as I kept them in the loop, they would help me out. So i kept them in the loop and they kept their word. Almost 5 months later, they are finally getting paid and for almost 5 months they worked with me. Two thumbs up for the business office! read more

Would not recommend due to lack of transparency in billing practices. Son had to get MRI, so they referred him to Northside Hospital for the procedure without ever describing to him the huge charge for the facility fee. A medical practice 100% knows and understands the large charges for this, so when a college student obediently goes to where they are told and then gets bills for more than $3,000 total, this is just knowingly bad financial service by this practice. Then when my college student son followed up, greeted with the "caveat emptor" approach, letting him know that it's on him to be aware of how this works. Poor service, so again, would not recommend. read more

Please do not come here. They never explain anything clearly. I called them to ask about my huge bill and ask for explanations. They said they will call back but never did. On the whole a bad experience. read more

Great service and staff however billing practices are questionable. Said they sent me two bills ,never got them. Then I get a collection notice. Is it possible that someone getting a kickback from the collection agency by passing through induced collections by not sending out the bills? hmmm read more

I was suddenly contacted by a debt collector for a bill I never received directly from Northside Radiology for an emergency room visit through Northside Hospital. They claimed they billed me twice; I let them know i never received any direct bill in the mail and had to run in circles before contacting them to confirm the bill was even part of my services, since I had no evidence I actually owed the amount billed. Since they sent my bill to a debt collector WITHOUT notifying me I owed money, I now have to pay the debt collector more money. As I am writing this I see others had the same issue. Why are they still getting away with this? read more

Horrible service. I was in the ER for a kidney stone, the hospital requested a CT scan and during the scan a mass was discovered on my lung that turned out to be cancer. I was never notified of the mass upon discharge for the kidney stone. I followed up with a Piedmont urologist after the kidney stone and the urologist requested a copy of the CT scan from Northside Radiology Associates. Upon review of the report by the urologist, I was immediately referred to a pulmonary dr and then a thoracic surgeon. read more

A "diagnostic mammogram" made me realize what a rip off this whole mammogram scam is all about. They charged me $500 out of pocket and this was the facility charge for the 10 minutes it took. Then they refunded me $105 and then billed me for $89. After some research I will look into getting digital thermography next time as it is more accurate and does not cause cancer like radiation from a mammogram can do https://naturalhealthresponse.com/beware-great-mammogram-scam/ read more

Thieves!!! I have BCBSGA insurance and got a referral from my Primary. I also got a $150.00 bill later because they charge more than agreed with the insurance. It would have been nice if they told me to expect a bill............ Because I just got another bill for $11.00 4 months later. This new bill was for someone to look at the images! The most irritating thing is this lady I spoke to today cannot guarantee I will not be getting another surprise bill in the future again?!?!?! Overall the ladies in the billing office are rude, clueless, bothered and irritated that they even have to deal with you!! You Have Been Warned!!! read more

The billing office is terrible. They did not file insurance on time. They sent the account to collections even though it was their mistake. I have been trying to clear up this issue for 7 months. Each time I call, I get a different version of the story. It's a shame that the billing office cannot get it together because clinically, I had a good experience. read more