I've been to this location twice and I had good experiences both times. I like the location better…read morethan another one I went to elsewhere. The service was always good both times from both the folks in the front and the back. They are located on the 1st floor of the building. They also validate your ticket for you which is great and rare. The building seems on the newer side. It's clean all around. I got reminder messages closer to the day of my appointment and also was given the opportunity to fill out the paperwork online prior. When you do this, all you have to do is give them your name when you arrive. When I had my MRI scans, they also played music for me through headphones while in the machine. I got a hard disk copy of the images the same day. Remember to remove all metal items if you are having a scan!

This group is unprofessional and rude. They sent me to the wrong location and then blamed me…read more Their front office staff is amazingly incompetent.

I've been aware of self-scheduling self-pay MRIs for a few years now, but this was the first time…read moreusing it. On the plus side, it was simple to use and easy to get a quick appointment. The scan itself produced good images and came with an accurate interpretation from a radiologist. But while I got the results that I needed, I don't think that this service is the right fit for everyone. It was super easy to schedule. They have an online scheduling form, and it was also easy to get a next day appointment (I don't think a lot of people are using the service). I paid a $50 deposit toward a $499 scan and paid the balance when I arrived. You can choose to pay an additional $100 to have an explanation attached. You get an official radiologist interpretation either way, so I assume that someone breaks down the medicalese for you. I didn't opt for that. The scan was about what I expected it to be. I do have some concerns about the MRI tech. From a customer service standpoint, she was not at all welcoming and did not introduce herself. The office was obviously set up to be customer service oriented, with a coffee bar and drink refrigerator and cups of chocolates. She didn't offer any of the amenities and even tried to hide the bowl of chocolate behind her counter. From a patient safety perspective, she also did not make any effort to go through the screening questions that determine whether it's safe for you to have the MRI or not. MRIs are safe from a radiation standpoint, but can be really dangerous because there are incredibly powerful magnets involved. In fact, there was a recent highly publicized case of someone being killed in an MRI scanner. I filled out an online questionnaire, but if I had not understood the questions, and made a mistake, she didn't make any efforts to clarify it. But she did the scan and the machine made all the expected cacophony that MRI machines make. She sent me away with a CD of the images and I had an official interpretation in my email box about four hours later. I also had my orthopedist cousin review the images and the interpretation. He felt that the images are adequate (so it's not a "stripped down" version of a real scan) and the interpretation was thorough. It did leave out a lot of the technique that I'm used to seeing (I'm also a physician, but not orthopedist), but I'm sure that most of you don't care about that anyway. So my feeling is that the walk in MRI definitely can have a useful place. If you're anxious to have an answer and it's impacting your decision-making (mine was whether I could safely continue to play soccer despite the pain), and you're willing to pay for it (in my case, if I'd waited for insurance to approve it, it'd have been next year anyway, and probably would have cost more if I hadn't met my deductible yet). As a physician, I would *not* personally recommend the total body scans that they offer for people with no symptoms of any abnormality.

The location is very clean and welcoming. My appointment was at 8am, perhaps the receptionist…read morewasn't fully awake yet or perhaps, my customer service expectations are too high. Either way, he was polite. The tech, however was AWESOME! She was very knowledgeable about the process and calming in her explanations. She provided music in my headphones and gave me updates through the process. I made my appointment with a rep. versus online, however, it appears either would have been more than sufficient. The website was very clear in scheduling appointments. No surprises, no medicalese....simple and fast. They gave me the disc when I left and I got my results by around noon! I'd recommend to anyone who needs this service. To be clear, without the contrast, you may not be able to catch miniscule injuries, HOWEVER, I was super surprised that they were able to pick up mine. I feel empowered having this information. Without this....lol....I would have sworn my knee died and was taking the rest of my leg with it! Thank you First Look MRI, Chamblee....(PS. I appreciate the mug and candy you gave as a parting gift!)

Did not have a good experience with services. The MRI was not ready, was not sent to the doctor…read moreoffice, and had not been read by radiologists. They had 3 weeks to complete this task. I waited 2 hours in the doctor's office for Elite to find a radiologist. No one seems to know why it was not done. Because of their inefficiency, I had to re-schedule my appointment, causing delay in treatment.

Hmm what can it's a nice clean professional business. And great customer service and it was my…read morefirst MRI. If I need to come back I would.

Heard about a Preventative Virtual Imaging Special on WSB Radio: Cardiac Scan at No Cost & in…read moreAddition, if Desired, a Scan of Brain, Lungs, OR Uterus or Prostate for $200. Being a Retired RN, I knew to Appreciate & Made Appts for Myself & My Husband! Appt Scheduler, Front Office, Scan Tech, & Sales Rep (Amy ?) offering Information Re Additional Services we're ALL SO Very Friendly! In Amy's office, She used Great Models of Arteries w/Varying Degrees of Plaque, Other Organ Models & Drawings as Well for Education Purposes Supporting Preventative Imaging for Purpose of Early Detection of Disease thus Early Treatment. She did a Wonderful Job! During the "Informative" Pillar of this Presentation She added the Need of Routine Preventative Imaging to Prolong One's Life. At times I felt as though the Message She was Sending is: if you want to live to be Old (90+) Routine Imaging is a Must. The Special Prices for Various Packages were presented such as a "Study" Package, Set # of Scans at a Special Price, Membership Package..... The Prices were Exorbitant! Thousands & Thousands of Dollars! I recall 1 package price being $16,000 before "The Special"! When I informed our Rep we were Not Interested in Any Package, Not Trying to Live as Long as Her Example "Jimmy Carter", We only want the Imaging Offer we Heard of on WSB. She informed Us She wasn't aware of it & would need to ask a Co Worker for details. To Summarize: Preventative Healthcare is Wonderful! I informed Amy We could Save Her Time by letting Her know We ONLY Want the Special Advertised on WSB & we were told She Still Needed do the Presentation (that wasn't on WSB). Didn't like the Underlying Persuasive Sales Message "In order to Live into your Old Age" Imaging is a Must. Then Pull out the Package Prices of Thousands of Dollars! I think what an Easy Trap for a Senior Citizen with possible slight or moderate cognitive impairment that is Anxious about Their Own Mortality, On a Fixed Income & feeling the Immediate Urgent Need to Choose UNaffordable Expensive Imaging OVER Their Daily Needs for Living! SHAME!

I felt pressured to buy into their membership program. I signed up initially for a scan which was…read morearound $995. When they saw my daughter, they said I could add her for $795. When we were escorted into an office, we were told we could do a 5 year membership. I have been diagnosed with cancer which didn't show up on their scan. Now all of my future scans will be paid for by Medicare. My daughter and I do not need their expensive service.

This has been the only place, second time thus far, that I've gotten a mammogram taken. The Mammo…read moreTech is very gentle and professional, which made my first experience, last year, a great one! I didn't experience any pain and looking forward to this year's exam!

Tanisha H. is at the front desk and is so welcoming that it makes your time spent there pass by…read morewithout a care in the world. She is smiling, helpful and and asset to the company. Adrienne L

Brian the nuclear medicine technician believes that any question is a good question! He tolerated…read moreall my questions, and I do ask a lot of questions! He was very good and explaining each step of the process and why it was performed. He also appreciates the value of knowledge and that the more knowledgeable I am about procedures that were being performed, then the more effective he was at his job! This is Especially true for patients' point of view Making them feel more comfortable.

Milton is one of the technicians there and he has been doing my MRIs for the last couple years…read more Betty is the receptionist said she's most welcoming and they have snack snacks and coffee and it's a nice place. They validate parking and they're on time! Not been to a facility for my MRI that is so organized ! My checkin I was a breeze! It's a nice touch that they give you snack snacks while you're nervously waiting for your MRI to be done! If you di park in the parking lot g Lol would love to come back here again for future MRI hopefully not too soon LOL!

After receiving texts and emails about a $2,200 balance due, I spent almost 30 minutes on the phone…read moreonly to be told that my insurance denied covering the procedure. When I asked why, she said the proper billing info was not provided! I then asked why they're stalking the patient instead of simply reprocessing the claim with all the correct info?!? She told me to disregard the bill and allow a minimum of 45 days to reprocess. Unbelievable.

For some reason, and this place is no different , every DR office I go to is completely…read moredisrespectful of my time ! I came 20 min early , and now they're telling me , at best case I'll b seen in 15 min , which is 25 min later than my sched appt What happened to the respect of being on time and courteous ? This and every other dr's office needs to step up their game and just " be on time"

Very slow and their attitude is indifferent for patients WITH appointments waiting over two hours…read morepassed their appointment time. No apologies or even an attempt at being congenial or appreciative for waiting two hours longer than our appointment time. After being seen for my visit, which was for a simple x-ray that took all of 10 minutes. We checked out. I felt really bad for the patients who came in as walk-ins. Three hours later, we finally left. We only came here thru a doctor's referral. We will not be back here again.

I've been there several times and the service was always kind and courteous. I can see why the…read moreother reviewer was upset but that has not been my experience.

I was a repeat/existing patient and they automatically scheduled my yearly mammogram, sent me…read moreseveral emails, text messages, and phone calls to confirm and remind me of this morning's appointment. When I finally arrived for my appointment (after sitting in rush hour and construction traffic), I was told that my insurance would not be accepted there until next month. I explained that I had been there last year with no problem and I got a half-assed excuse. You would think that they would have either told me beforehand or done like every other doctor's office and verified my insurance or asked me about my insurance before I wasted my morning going to an appointment that THEY automatically scheduled and called/emailed/texted me about a bazillion times. I will never go back to this facility or any of their other locations, there are plenty of places to get a mammogram in Atlanta. This is unacceptable customer service.